THERESA K. CROSS

*** ****** *****, *******, ** **228

716-***-**** u acgfh9@r.postjobfree.com

OBJECTIVE: Administrative position with focus on Client Relations/Customer Service or Human Resources.

EMPLOYMENT HISTORY

October 2008 – Present u Bee Group Newspapers

Circulation Assistant, Williamsville, NY

Responsible for sale of subscriptions and continued satisfaction of customers. This entails initial setup, accepting

and processing payments, and handling problems and questions.

Retaining current and enrolling new subscribers by calling and offering promotional discounts.

Self motivated to complete a variety of work tasks, including reports and manual work, with little supervision.

Successfully assisting other departments, including accounting and production, to their satisfaction.

Proficient in Newzware, Vision Data, Microsoft Word, Excel, and Outlook.

February 2007 – Present u Catalyst Fitness

Group Exercise Instructor, Williamsville, NY

Taught up to twelve classes a week including yoga, dance, sculpting, and senior classes.

Responsible for choreography, delivery of material, and safety of up to 40 members per class.

June 2002 – September 2003 u Village Glen Tennis and Fitness Club

Customer Service, Williamsville, NY

Returned to work part time as a front desk clerk.

Handled all incoming calls, registration for classes and membership, and money for all aspects of the club.

Enjoyed forging relationships with members and making their time at the club positive.

September 2000 – November 2001 u Hamilton Houston Lownie Architects

Administrative Assistant, Buffalo, NY

Assisted four partners and their staff in the writing of memos, letters, and architectural proposals.

Handled all incoming calls successfully.

Ordered office supplies and handled the shipping and receiving of time sensitive goods.

Edited and bound proposals to meet deadlines.

October 1996 – September 2000 u Village Glen Tennis and Fitness Club

Pro Shop Manager/Customer Service, Williamsville, NY

Managed the club’s pro shop. Ordered, priced, and sold retail goods. Provided signage and layout of store, took

inventory, and reported to the club’s owner.

Also worked as front desk receptionist with the same responsibilities as previously noted.

1987 – 1991 u Tops Markets, Inc.

Clerk, Tonawanda, NY

Worked in several departments over the years. Mainly worked in the cheese/deli department and was responsible

for taking orders and presentation of products.

Spent time as a demonstrator greeting customers and selling product.

EDUCATION

September 1991 – May 1995 u State University of New York at Fredonia

B.A. Early Childhood Education with concentration in dance, graduated with honors.

September 1987 – June 1991 u Cardinal O’Hara High School

Member of the National Honor Society and National Art Honor Society

Fitness Certifications

AFAA certified

Certified in Yogafit, BodyJam, Silver Sneakers, and CPR

November 1990 u Dale Carnegie Public Speaking Course

OTHER EXPERIENCE

1994 – 1995 u Student Teaching Experience in Hamburg, NY and Exmouth, England

1998 – 2013 u Member of SpiritDance Company. Leader and performer for dance retreats and workshops.

References available upon request.

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