D ENVER L. H UFFMAN

acgfgl@r.postjobfree.com

CELLULAR: 443-***-****

Instrumental in growth to 12

franchises and over 400

FIXED OPERATIONS/SERVICE DIRECTOR employees

National award winner

Building Relationships Innovative Policies

P & L Management Strategic Planning Over 100% fixed absorption

Over 20 years of executive level responsibility reporting to the Founder and President of a prestigious

automotive group. Progressed from Parts and Service Director to Fixed Operations Director with 400+ direct

and indirect reports at 16 store brands. Maintained consistent customer satisfaction ratings for all stores in the

top 25%. Developed a reputation as a hands-on, outstanding professional who is exceptionally talented at

becoming the go-to person for all operational and customer care concerns. Make sound decisions based on

automotive acumen and financial expertise resulting in advancing revenue and profit growth. Community

contributions include being one of the largest fundraisers for Believe in Tomorrow Children’s Foundation, a

leader in hospital and respite housing services for children with critical illnesses.

SKILLS

o Developing new business locations by buying existing stores and ensuring smooth transitions

o Expertise in financial statements, and profit generation

o Completing ground-up construction of new stores after extensive scouting including hands-on

interaction with architects and contractors and providing daily oversight and design recommendations

o Effectively preventing problems and mediating any disputes that do occur

o Implementing a culture of professionalism and spirit of comradeship, enthusiasm, and devotion

o Hiring, training and developing managerial and supervisory talent to ensure high service levels that

maximize income generation, minimize expenses, and generate repeat customers

EDUCATION

Attended the General Motors University at Emory University and Oglethorpe University in Atlanta Georgia.

Selected to attend a competitive 3-month program to study business management, accounting, psychology,

human behavior, computer operations, and automotive technologies.

FIXED OPERATIONS DIRECTOR EXPERIENCE

LEN STOLER AUTOMOTIVE GROUP, Owings Mills, Maryland, 1990 – 2013

Founded by Len Stoler in 1968 in a 7,500 square foot building with 22 employees. Evolved into being one of

the nation’s largest automobile dealership groups with 400+ employees and 12 franchises. This privately

owned firm has 16 locations in the states of Maryland and New York selling Hyundai, Ford, Chrysler, Audi,

Porsche, Scion, Toyota, BMW, Chevrolet, Dodge, Lexus, Jeep, and Ram vehicles. Operates 2 rental car

companies in Long Island and Owings Mills and an auto collision center for auto body and paint work.

(lenstoler.com)

Hired as Parts and Service Director

Promoted to Director of Operations (Fixed Operations Director)

D . H U F F M A N P A G E 2

As Fixed Operations Director, prepared budgets, set goals for each department, including parts, service, body

shop, car rentals, advertising, vehicle repair, vehicle state mandated inspections, vehicle detailing, and

maintenance, and monitored performance of all fixed operations. Operated 2 rental companies and expanded

them to be profit centers. Became the go-to person for all operations with the power and authority to make

any normal operating decisions, functioning like a General Manager. Helped locate existing stores to

purchase and converted them to the new ownership’s policies and procedures, making smooth transitions and

causing employees to feel confident in the change. Sent out bids for construction contractors for building new

stores and renovating existing sites. Oversaw construction designs and processes, including daily

inspections. Directed the hiring and training of managers for the service, parts, and body departments.

Worked with managers to improve productivity and efficiency. Maintained a positive relationship with

customers, ensuring they were treated fairly to generate referrals and repeat business. Administered warranty

claims following all warranty guidelines. Created service and pricing policies. Ensured repairs were performed

correctly. Kept abreast of germane laws and complied with regulations, including those for hazardous waste

disposal and OSHA regulations. Shopped and approved vendors and approved all expenses. For new stores

purchased all equipment including generators, lifts, lights and tools. Along with store managers, planned and

managed advertising. Trained management teams in building relationships and in product/service information.

Attended dealer and manufacturer meetings in various locations throughout the United States.

ACCOMPLISHMENTS:

Created an in-house building maintenance department for electrical, lighting, plumbing, mechanical,

HVAC, telephone, internet work, and for wiring new computers that sped up repairs and greatly reduced

a major expense

Developed central warranty processing departments that reduced staff and sped up processing

resulting in better control and quicker payments, and it assured the full payment allowed for the repair

procedure

Initiated an in-house mobile scratch and dent repair service that greatly reduced dealer expense and

increased income and was very well received by customers

Expanded this service to the service bays and provided training and bonuses for service advisors to

up-sell this service

Paid detail personnel as flat rate technicians, giving them incentives to work harder and sell more

detail services while making them more of a profit center

Grew the auto body collision center from 7,000 square feet to 28,000 and 9 collision centers

employees to 27 employees and transformed it into a much more profitable department

Spearheaded numerous other incentive programs for service staff resulting in more labor dollars per

repair order while creating competition and fun

Maintained outstanding manufacturer dealer relations

Maintained a customer satisfaction rating in the top 25% for all stores

All the stores won multiple awards from many manufacturers for customer satisfaction ratings

Erudite expense control and income generation efforts resulted in maintaining very high grosses and

nets by maintaining fair market pricing structures that were within the market based on market analysis

Maintained over 100% fixed absorptions

Instrumental in growing the group from 5 to 16 store brands by operating profitably, purchasing

existing stores, and building new ones

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