Venkateshwar Rao Pittala

H.No:*-**-**/*,

Gokhule Nagar, Ramanthapur,

Hyderabad - 500013

acgff4@r.postjobfree.com

acgff4@r.postjobfree.com

91-984*******, 91-949*******

Profile Summary

After working for few years in the inception of my career, I myself

promoted some of the below said companies due to my entrepreneurship

qualities. During this period, I have developed capabilities beginning

from purchases, sales, recoveries, customer support services etc., for the

products I have dealt with. I myself see me as a result driven,

hardworking and capable of managing above said areas effectively with a

track record of significantly reducing costs and also improving a

organization's processes and purchasing programs. Having a proven ability

to ensure that a company enjoys a competitive edge when compared to their

competitors by securing the best quality, price and terms from suppliers.

Always delivering results against strategic objectives, whilst working

within organization's core values and beliefs.

Over Twenty four years' of experience as an service engineer, customer

support manager and branch manager, have attained some of the good

qualities of sincerity, hardworking, effective way of handling office

administration, purchase, sales and service. While performing efficiently

in this role, developed and managed multiple branches and Dealers in Andhra

Pradesh in building strong relationships With Vendors, dealers and

customers.

Some of my key strengths are:

. Leadership and influencing skills.

. Capable of making important and strategic decisions.

. Handling critical issues and problem solving.

. Proven track record in putting expertise to practice.

. Enjoys assisting clients - Effectively communicates and resolves

technical issues.

. Team player - Passion for learning/sharing knowledge and

troubleshooting.

. Ability to communicate and make appropriate decisions in a concise

manner.

. Intelligent and highly motivated with a high-level of patience.

. Strong negotiating skills

Objective - Looking for a challenging managerial position in a company that

will make best use of my Abilities, Knowledge with values, Quality,

Procurement, Administration, KPO/BPO, Front-end customer support &

service, in which I can serve and enhance my professional career by

contributing to your esteemed organization's growth.

Professional Experience

1) STERLING PERIPHERALS, SECUNDERABAD April 1' 2008

- Present

(Promoted by self)

SENIOR BRANCH MANAGER :

. Managed and supervised firm operations on a daily basis including,

Purchases (Procurement), Resourcing, Distributed sales and Service

support to the Customers and Dealers in Andhra Pradesh state. Utilized

my expertise in business development, planning and executing business

strategies, mastered in developing new market channels and building

strong relationships.

PRODUCTS DEALED :

Laser printers, Multi-functional Printers, Scanners, Laptops, Routers, &

Desktops and Consumables of HP, Canon, TVSE, Wep, Acer, Lenova brands

etc.

2) CIGMA TECHNOLOGIES, Hyderabad March'2004 -

March'2008

(Promoted by self)

MANAGER :

Activities performed:

. Controlling the purchase and supply of all procured items & services.

. Negotiating price and terms of products with suppliers.

. Managing, developing & improving the

. purchasing team.

. Establishing terms, pricing, quality requirements, delivery, and

contracts.

. Adhering to all company policies with particular regard to accounting

procedures.

. Reviewing all contracts/agreements to achieve 'best price/best

quality' purchasing.

. Preparing & processing requisitions, purchase orders & invoices for

purchases.

. Making recommendations & advising senior management on all purchasing

issues.

. Maintaining records of supplier contracts, agreements, goods ordered

received.

. Managing vendor relationships and building effective supply chain

partner ships.

. Efficiently provided customer service to internal and external

customer for Printers, Laptops, Computer Peripherals, etc

. Some of the highlights of my vast experience with branding and

introducing new products to the Dealers/Customers is, developing IT

setup in ITC Bhadrachalam from scratch to a current conventional IT

department in a period of five years.

3) STERLING SOLUTIONS, Hyderabad June '1996 - Febraury'2004

Authorized service providers for TVSE & L&T

(Promoted by self)

MANAGER:

Activities performed:

. To ensure Customer services and needs of customers are being

satisfied.

. To provide excellent customer service.

. helping to develop a customer service policy for an entire

organization;

. managing a team of customer services staff;

. Handling face-to-face enquiries from customers. Possible roles vary

widely and job titles in customer services management include

recruiting new service engineers and give them proper training to

attend the service calls and monitor them on day to day basis.

. communicating courteously with customers by telephone, letter and

face to face

. investigating and solving customers' problems, which may be complex or

long-standing problems that have been passed on by customer service

assistants;

. keeping accurate records of discussions or correspondence with

customers;

. analyzing statistics or other data to determine the level of customer

service your organization is providing;

. Producing written information for customers.

. writing reports analyzing the customer service that your organization

provides;

. developing feedback or complaints procedures for customers to use;

. developing customer service procedures, policies and standards for

your organization or department;

. meeting with other managers to discuss possible improvements to

customer service;

. being involved in staff recruitment and appraisals;

. training staff to deliver a high standard of customer service;

. leading or supervising a team of customer service staff;

. learning about your organization's products or services and keeping up

to date with changes;

. Keeping ahead of developments in customer service by reading relevant

journals, going to meetings and attending courses.

. Review and revise previous month's Monthly Maintenance Checklist* as

required.

4) RR Peripherals, Hyderabad October'1993 -

May'1996

(Distributors of L&T-Data Products)

SERVICE MANAGER:

Activities performed:

Focus on making every work hour a profitable hour for the

company.

. Follow all company standards and procedures as currently

documented.

. Track all work billable or not for the entire technical team.

. Provide an excellent example of customer service on all levels

for the company.

. Mentor Technicians on any aspect of their position.

. Coordinate and schedule resources for service requests.

. Manage activities of all technicians.

. Manage work flow of all service requests.

. Work Service Requests as assigned according to the company

workflow procedures.

. Provide clients with one-to-one or one-to-many customer

service as needed.

. Review tech time cards to ensure they are being kept up to

date in real time.

. Review and manage the Service Request backlog as needed to

ensure all SR's are correctly prioritized, scheduled and moved

through the system as desired.

. Check with each technician at the end of the day and note all

issues requiring priority attention.

5) Fountain Head Systems Pvt Ltd, Hyderabad June'1991 -

September'1993

(Distributors of L&T-Data Products)

SERVICE ENGINEER :

Activities performed:

. Handling Installations & Services of all Honey Well Bull Higher-end

Printers, L& T Printers, HP Printers, Western Digital Hard Disk

Drives, Maxtor Hard Disk Drives, L&T Floppy drives.

. Inspection of all operating parts to ensure proper operation within

expected tolerances.

. Tune and troubleshoot equipment for proper operation.

. Interact with the Customers, regarding status of the Product, on a

regular basis and encouraging the Customers to take annual maintenance

Contract for the Product.

. Able to determine tools and equipment required to perform scope of

job.

. Perform routine maintenance on equipment, and assist in establishing

preventative maintenance schedules with customer.

. Operates system to demonstrate equipment and to analyze malfunctions.

Educational Qualifications

. Polytechnic ( Diploma Engineering in Industrial Electronics).

. P G Diploma in Computer Applications

Personal Profile

Date of Birth : 25/02/1969

Nationality : Indian

Religion : Hindu

Married Status : Married

Passport No : K4136198

Languages Known : English, Hindi, Telugu

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