Kathy A Wilhelm

**** ****** ******

Mt. Healthy, OH 45231

Phone: 859-***-****

Work Experience

**/**** - ******* ********** & Program Analyst (GS-343-09/4)

Internal Revenue Service

Human Capital Office (HCO)-Employment, Talent and

Security (ETS)-Personnel Security (PS)

Supervisor: Donna King, Director 859-***-****

As the Management Analyst to the Director of PS, I have a myriad of duties

supporting all levels of PS and the HCO staff. I am the Communications

Team leader on the taskforce related to the latest OPM mandate regarding 5

CFR 731 Periodic Reinvestigations of employees in moderate risk public

trust positions. Serving in this position I have a key role in the

research and creation of the communication plan, project charter, NTEU

notification, NTEU briefing, Executive summary, Executive briefing, Senior

Management briefing, all IRS employee memorandum and the webpage for

affected managers and employees. I collaborate with each member of the

Communication team, and with each member of the taskforce to ensure all

communications are kept up to date and that submissions are timely. I

monitor deadlines for e-Trak, EOP, Continuity, Budget, Safety, and Security

reports and analysis. I research and provide analysis for ELMS and PS Bi-

Weekly reports. I am well versed with the rules and regulations pertinent

to travel and GovTrip as proxy for all PS, enabling me to provide support

to all employee levels by creating travel authorizations, travel vouchers,

and reviewing submissions prior to approval and signature by the Director.

I have delegated Outlook calendar proxy to the Director of PS, the Director

of ETS, and the Deputy Director of PS to schedule meetings/conference calls

and to provide support when they are in travel or have any official needs.

I gather and analyze data related to webSETS reports. I review historical

and current data, contact each Employment Office to inquire on statistical

status, and utilize all data to create a comparative analysis to present to

the PS Director. I maintain OL5081 administrative proxy for the PS

Director and for SETS Personnel Reports. I research requests to ensure

proper databases have been selected prior to approval. I on-board PS

employees via OL5081 to ensure they have the proper databases needed when

they begin working. I monitor, research, and analyze the Legacy Case

report for the Director, which contains background investigations that have

been open for an extensive period. I successfully close all

investigations, thus eliminating overage cases. All correspondence from PS

is filtered through me. I review for clarity and proper formatting. I

analyze any supporting documentation concerning derogatory information

(TIGTA reports, etc.) and ensure that the Director has corroborating

supporting documentation before signing. I ensure all correspondence meets

the regulations as contained in the IRS Correspondence Manual. I

consistently present professional, accurate, clear, and concise

correspondence; which is customer appropriate and I ensure the topics are

adjusted for the proper audience level. I maintain webSETR for the PS

Director direct reports, ensuring that time input, leave taken, etc., is

accurately reflected. I support the PS organization with ensuring training

is funded and attendees are properly registered. I research training

availability, process SF182's, gather registrations, procure funding

requisitions through webRTS and work directly with CDS Leads staff to

ensure end-to-end completion. I maintain office supplies for both the PS

Florence office as well as offsite employees; this includes procuring

funding through webRTS. I also perform a myriad of clerical duties, which

include answering the main telephone line, directing calls, taking

messages, greeting outside visitors, ensuring the building and office

equipment are properly maintained, reporting issues to the Leaser, and

handling on-the-spot conflicts or issues.

07/2011 - 11/2011 Lead Investigative Assistant-Detail (GS-9)

Internal Revenue Service

Human Capital Office (HCO)-Employment, Talent and

Security (ETS)-Personnel Security (PS)-Work

Processing Group (WPG)

Supervisor: Patricia Hoepker 859-***-****

As a Lead Investigative Assistant, I successfully processed new contractor

cases by providing thorough follow-up to applicants, COTRs, CSLP, OPM and

the WPG team by telephone and email. I reviewed background investigation

submissions for completion, errors, and missing documentation. I was the

liaison for receiving all missing forms from CSLP/COTRs for the WPG IAs.

During the Return Preparer Initiative, I helped expedite the processing of

investigations by uploading and creating mass invites in eQIP. As part of

my review of completed work, I generated and manipulated reports in both

eQIP and ABIS, and I reviewed background investigations that were completed

by WPG Investigative Assistants. I queried status and reviewed ABIS to

update the Prometric spreadsheet daily. I attended various conference

calls relating to RPI to discuss status and provided information relating

to missing documentation. I worked closely with the IAs and provided

additional guidance and training. I have gained knowledge and successfully

utilized the following databases: ABIS, eQIP, OPM Portal (CVS, PIPS),

Selective Service, ePORT (Equifax), SAVE (INS), IDRS, PBIP, USAccess, and

various SharePoint sites relating to WPG and RPI.

12/2009 - 03/2010 Human Resources Specialist-Detail (GS-201-09)

Internal Revenue Service

Human Capital Office (HCO)-Employment, Talent and

Security (ETS)-Human Resources (HR)

Supervisor: Luveta Brown 513-***-****

As a Human Resources Specialist, I utilized the OPM Adjudication

Suitability Guidelines along with the CI Suitability Standards to

successfully adjudicate Pre-Screen CI Special Agent applicants. I prepared

letters/folders for CI Special Agent applicants regarding Not Medically

Qualified issues, prepared emails to CHS for CI Special Agent applicants

requesting Reconsideration, and prepared letters for CI Special Agent

applicants regarding Reversal decisions from CHS. I prepared CI Special

Agent candidate forms/letters for UPS mailing to FLETC, NARA, Payroll, TSP

and to the CI Special Agent candidates. I developed a vast knowledge of

Career Connector and USAJobs, which has enabled me to Data Mine, prepare

Applicant Listing Reports (Veterans Preference, CTAP, ICTAP, and Not

Qualified), prepare Announcement Status Reports, Adjudicate Veterans

Preference and monitor Announcements. I utilized Career Connector, USAJobs

and OPM Qualification guidelines to review and determine applicant

qualifications for various positions, which includes Special Agent,

Correspondence Examination Technician, Human Resource Assistant,

Investigative Analyst, Senior Investigative Analyst, Secretary and Tax

Fraud Investigative Aide positions. I utilized the reports I prepared in

Career Connector and USAJobs to add announcements, monitor applications

received, cross-reference internal and external announcements, update

status changes, and input comments into the External/Internal spreadsheets

located on SharePoint. I created and maintained the Internal Announcement

and ERC Ticket spreadsheets on SharePoint. I prepared announcement package

forms and folders. I learned and applied the proper procedures for

returning applicant telephone calls, making tentative job offers to

applicants, and preparing/sending emails to applicants. I

created and properly formatted the New Employee Orientation Checklist for

CI Special Agents. I helped with Fingerprint Processing sessions. I

completed the following trainings: USAccess and E-Verify.

02/2005 - 10/2008 Investigative Assistant (GS-1802-7)

Internal Revenue Service

Human Capital Office (HCO)-Employment, Talent and

Security (ETS)-Personnel Security (PS)-Investigations

Management & Process Improvement (IM)

Supervisor: Craig Holtkamp 859-***-****

As the Investigative Assistant for IM, I provided support for my manager,

the Program Analysts and an HR Specialist. This included, but

was not limited to research, compiling reports, ensuring accuracy of

analyses, preparing documents for presentations and distribution of daily

conduct and suitability investigation receipts. I performed Program

Analyst duties on a daily basis. While performing this duty, I analyzed

the background investigation paperwork. I then researched and determined

the correct Labor Relations office for adjudicating the investigation. I

prepared the correct documentation, ensured that ABIS was correctly updated

and provided the completed package to be mailed to Labor Relations. I

established contact with COTRs to determine Contractor status. Once status

was determined, the investigation was either adjudicated or discontinued.

This information was reviewed and incorporated into a spreadsheet that was

utilized by the IM acting manager, the Deputy Director and the Director of

PS for determining procedures that are more efficient for the Contractor

Program. When investigations (Employee and Contractor) were adjudicated or

discontinued, I closed the cases final. I prepared closing correspondence,

completed PIV forms, updated the appropriate databases and ensured that

notification of completion was sent to the proper recipient (Personnel,

OPF, OPM, COTR and the IRS PIV Sponsor). I electronically submitted

adjudication information through the OPM Portal, to ensure expedient

notification of adjudication results directly to OPM. I researched and

procured supplies for IM. I provided additional support by researching and

procuring books and supplies for the PS CPE and the PS Library. I

completed Form 182, researched and registered individuals for various

training classes, seminars and conferences. I utilized webRTS to initiate

requisitions, compile spreadsheets, balance supply funds and maintain

credit card statements. I was the program lead of the Electronic Case

Return Project. LR offices scanned adjudicated investigations into a PDF

and returned to the IM shared mailbox via Secure Messaging (Outlook). I

worked closely with the LR offices to ensure proper software and equipment

had been procured and installed. The outcome was a streamlined process,

which eliminated exorbitant costs associated with copy paper and UPS

mailing. The procedures and follow through were my responsibility. I

ensured the procedures were accurate as changes evolved both locally and

service-wide. This resulted in contacts with WRD via conference calls,

telephone contacts and e-mail. I maintained, scanned, attached and had a

scheduled purging of three extensive working file systems.

07/2007 - 09/2007 Investigative Analyst-Detail (GS-1801-7)

Internal Revenue Service

Human Capital Office (HCO)-Employment, Talent and

Security (ETS)-Personnel Security (PS)

Supervisor: Norene Owens 859-***-****

As an Investigative Analyst, I was assigned Contractor National Agency

Checks and Inquiries, Contractor National Agency Checks and Inquiries with

Credit, Contractor National Agency Checks and Employee National Agency

Checks and Inquiries suitability investigations. Using established OPM

investigation guidelines, I reviewed each investigation type and determined

whether the investigation could be closed favorably or if further

investigation was warranted. I successfully corroborated

information using the following: ACCURINT, PACER, the Office of Personnel

Management (OPM), Equifax e-Port, Immigration and Naturalization Service

(INS), Passport Services, Selective Service, State Education Licensing

Agencies, Educators, National Student Clearinghouse, Police

Officials, Law Enforcement Agencies, Court Officials, Court Systems and

Employers. If the developed information was derogatory and required

further corroboration, I referred the investigation back to the Senior

Investigative Analyst with a detailed description of the information

gathered, which allowed the senior to process the case to completion. If

the developed information was favorable or less than favorable but within

the established guidelines, then I generated a narrative report, generated

correspondence to notify Personnel or the COTR of the adjudication results,

and submitted the investigation for review to the Senior

Investigative Analyst. I assisted the Senior Investigative Analysts by

reviewing backlogged investigations using the established investigation

guidelines and determined whom the investigation should be assigned to.

This was determined by the issues revealed during my review. The

investigations were divided into 3 groupings depending on degree of

difficulty: one for details, one for new Investigative Analysts and one for

experienced Investigative Analysts. Once all the investigations were

reviewed, I was then assigned some of the investigations that I had

reviewed and determined could be worked by the details. During my training

for the Investigative Analyst position, I took extensive notes. I created

systematic procedures for each investigation type and shared them with

management dissemination. I researched, scoped, and favorably closed over

300 Employee and Contractor suitability investigations and I reviewed over

200 backlogged investigations that needed to be assigned.

02/2000 - 02/2005 Technical Assistant (GS-6)

Internal Revenue Service

Human Capital Office (HCO)-Employment, Talent and

Security (ETS)-Personnel Security (PS)

Supervisor: Vivian Nelson 859-***-****

As a Technical Assistant working primarily with the Employee National

Agency Check and Inquiries background investigations, I was required to

know the established guidelines for ensuring that background investigation

cases received at PS were acceptable and completed within the established

probationary period. When requesting corroborative information from

individuals or companies, I selected the proper correspondence and any

additional forms needed to gather the information required. I prepared the

correspondence and/or forms using established guidelines from PS. I

prepared and submitted correspondence to corroborate information about

education, employment, personal or neighborhood references, credit,

criminal history, legal dispositions, citizenship, and selective service

registration. I researched and compiled any additional forms that needed

to be submitted with the correspondence. I initiated telephone contacts to

obtain additional information concerning background investigations

received. Contacts were submitting Personnel Offices, the Office of

Personnel Management (OPM), Immigration and Naturalization Service (INS),

Passport Services, State Education Licensing Agencies, Educators, Police

Officials, Law Enforcement Agencies, Court Officials, Court Systems and

Employers. I performed Investigative Analyst functions in ABIS, which

enabled me to enhance investigations and to corroborate information

received through correspondence or telephone contacts. I utilized the

Automated Labor and Employee Relations Tracking System

(ALERTS), to research each investigation for any prior favorable or

derogatory labor relations actions. I adhered to rules governing all PS

and Government computer systems, disclosure, and taxpayer privacy. I have

been trained in UNAX, for usage of the IDRS system. The IDRS system also

requires paperwork to be submitted that substantiates usage is proper in

nature.

Education

06/1988 Graduated - Western Hills High School, Cincinnati, OH

Job Related Training

Safety Inspector 7/26/2010

ELMS 5.8 LETS Role 7/22/2010

ELMS 5.8 LTC Role 7/13/2010

HSPD-12 PIV-II Adjudicator Process (GS00 USACCESS_Adjudicator_V01)

1/27/2010

HSPD-12 PIV-II Sponsor Process (GS00 USACCESS_Sponsor_V01) 1/27/2010

ELMS 5.8 SP5 (Employee/Manager Overview) 1/26/2010

Public Transportation Subsidy Program 11/23/2009

Write 2 the Point 11/20/2009

Introduction to Career Connector 11/2/2009

Micro-Purchase Card Refresher Training 10/30/2009

Simply Grammar 10/15/2009

Essential Skills for Managing Projects (SWAT) 6/4/2009

Travel Card Refresher Training 4/1/2009

Work Cross-Cutting Skills 11/17/2008

GovTrip Training for IRS Travelers 5/21/2008

Micro-Purchase Card Refresher Training 2/6/2008

Personal Identification Verification (PIV)-Registrar (HR) Role 9/18/2007

High Performing Teamwork in Government Organizations 8/13/2007

Building Bridges to Understanding: A Valuing Diversity Workshop 8/13/2007

Change & Transition Management for Government Personnel 8/3/2007

Time Management 7/21/2006

Microsoft Office 2002 Specialist Club (Word, Excel, Access) 9/1/2005

The Essentials of Communicating with Diplomacy and Professionalism 8/5/2005

Suitability Adjudication Training 7/21/2005

Purchase Card Training 4/13/2005

Managing Multiple Projects, Objectives and Deadlines 3/7/2005

Indispensable Assistant 5/27/2003

Foundations of Grammar 2/6/2003

Coping with Stress 8/30/2002

Workplace Diversity 8/30/2002

Culture and Behavior 8/30/2002

Background Investigations Program Coordinators-Pilot 9/15/2000

Processing Investigating Forms 5/19/2000

References

Terry Huffman 859-***-****

Internal Revenue Service, Post Adjudication Manager

Terri Kluesener 859-***-****

Internal Revenue Service, Pre-Screen Adjudication Manager

Jenny Dalton 859-***-****

Internal Revenue Service, Adjudicator

Awards

9/2005 - Performance Award

9/2006 - Performance Award

9/2007 - Performance Award

9/2008 - Performance Award

9/2008 - Managers Award

9/2009 - Performance Award

9/2009 - Managers Award

9/2010 - Performance Award

Accomplishments

I have extensive keyboarding skills, and have acquired the ability to

accurately type more than 40 words per minute.

I utilize Microsoft Windows, Word, Access, Excel, Outlook, ABIS, ALERTS,

PSMIS, TIMIS, SETS, IRIS, webSETR, webRTS, GovTrip, TRAS, HR Connect, ELMS,

ELMS Administrator, CareerConnector, USAccess, OPM Linkage (PIPS), IDRS,

Equifax e-Port, Selective Service, National Student Clearinghouse, IRSE

Locator, and Discovery Directory. I have the skills for operating various

office automation systems, including but not limited to: printers,

scanners, copiers, fax machines, shredder, and the telephone system. I

have the ability to accurately scan, email and attached documents. I also

have excellent organizational skills for maintaining large numbers of

files. I have successfully completed numerous training courses that add to

my knowledge base, including: CareerConnector, ELMS LETS Role,

Essentials of Program Management, Time Management, Communicating with Skill

and Diplomacy, along with New Horizons Computer Training courses where I

received 4 certified levels for each of the following Microsoft Office

Suite programs: Word, Excel and Access. This has enabled me to create

various highly functional spreadsheets, which can be manipulated to provide

many different analyses and reports.

Contact this candidate