INDUMATHI P

House No: **/*, Service Road, Pooja Nilaya, K.H. Ranganath Colony, J.J.R.

Nagar, Bangalore - 560018

Mob: +91-991******* Email: acgfef@r.postjobfree.com

A highly motivated and result driven professional with a B.Com and MBA

aspiring to join the organization, where my Administrative and Leadership

skills; coupled with a strong desire to learn would make a positive

difference to the organization.

Profile at a Glance

< 7 years as Quality Auditor and Examiner

< 3.6 years as Office Administrative

< 12 months as Apprenticeship Trainee(Payroll)

Personal Skills

< Ability to perform under time and resource constraints with attention to

details and achieve quantifiable results.

< Flair to evaluate existing processes and set new ones, which bring in

efficiencies in the process.

< Good communicator with demonstrated abilities in leading & motivating

team to achieve organizational goals.

< A keen analyst with good relationship management & Interpersonal skills

to liason with corporate clients.

Academia

< Diploma in Commercial Practice, Government Women's Polytechnic, Bangalore

(2000)

< B.Com, Central College, Bangalore University (2005)

< MBA in Finance, IGNOU (2012)

Additional Academia

< English and Kannada Junior and Senior Typing (November 2000)

< English Junior and Senior Shorthand

Professional Experience

First American India Pvt. Ltd. (FAI)

Quality Auditor and Examiner (April 2006 - April 2013)

First American (India) Private Limited (FAI) is a captive business offshore

division of First American Financial Corporation, which have operations in

Bangalore, Hyderabad and Salem in India.

First American (India) provides unparalleled support for the preparation

and delivery of mortgage documents and processing services for residential

and commercial loan programs.

First American (India) offers a range of technology and transaction

services to enable internal clients in the mortgage & title insurance

industry towards providing innovative products, solutions and services to

the customers.

Worked for First American's Business Process Outsourcing (BPO) Operations,

The service offered by providing processing and research functions on

property information and documents supporting the global mortgage industry,

with the massive database of Real estate images, Document processing and

Data capture, Research and Rule based information and Transaction/claims

processing.

Key assignments and Responsibilities:

< Examiner: First American India Pvt. Ltd., is a first party deal with

the U.S. Clients on title insurance fully on the buying and selling

the property. Worked on Title Insurance Mortgage Process with the Fast

and EWB application in the field of Word Processing, Scanning,

Proofing, Screening, Searching and Examining Process. The job involves

Researching on Refinance and Resale properties. The information

gathered on the property address, Buyer information, Seller

information, Incoming Buyer information, Vesting (finding the exact

owner of the property), Details of Loan taken on pledging the property

from the financial institutions, locating the map based on the

property information, Court case information, finding out easements,

waterways, pipe lines on the property and creating the title report

called commitment where which gives all the information's on the

property,

< Software Applications used are Fast, EWB, Data Trace, Data Tree, Court

Trax, Title Scan, Web Extender,

< Title Search Services: Providing comprehensive title reports to

facilitate real estate purchases or mortgage refinancing for bankers,

mortgage lenders, homebuilders and developers, and buyers and sellers

of residential and commercial properties. These title reports are

prepared with extensive research on the properties and their ownership

history, and are done so in accordance with the requirements and

procedures of the respective property location.

< Title Search Support Service: Title Search support service team

involves various teams, as a team member performed auxiliary services

for Title Search Teams. As this involves the back-end work that

facilitates the Title Search Teams in assembling the property report.

Such services include extracting documents, determining and plotting

the legal property, opening orders, supporting the onshore plants in

disbursing the reports, confirmation of report delivery, and

providing access for customers to view reports online.

< Support Services: Working on Imaging and Assembly Process on pulling

the relevant documents, maps through different software applications

and Product Delivering the documents on the client requests through

Email, RTM, mailing and fax.

< Quality Auditor: Worked as quality auditor in reviewing, auditing and

proofing the Title Search Team files on daily basis both on Internal

error and External errors, capturing the errors through a standard

review of the file and reporting the errors through the software

application called QMS and update the report to both Onshore and

Offshore Production Units.

< Special Project: Worked with different Projects with different

Process with Invoice, Policy creation, Data entry, Premium

verifications, Order creation, Documents uploading, proofreading, and

address book creation, Updating the Procedure Manual, Communicating

with Client through Conference Calls, E-mail and IM Chat, Maintenance

of Reports through Excel, ie., Daily Production Reports, Incentive

Reports, Man Hours, Billing etc., and sending the Reports to the

concern Departments.

Roles and Responsibilities:-

< Updating and maintaining the staff order counts on monthly basis in

PMP tracker for incentive process.

< Preparing billing reports Hot Seat Attendance (Local office and

internal management).

< Assigning order on day to day basis for auditing.

< Preparing daily production reports to (Local office and internal

management).

< Attending the call on the quality with OSPC (offshore production

coordinators) weekly basis.

< Updating the billing report on monthly basis.

< Preparing the TAT (Turn Around Time) report for achieving the target

on priority.

< Updating the procedure manuals on priority when there is any

amendments are done to the procedures.

< Preparing the quality report on weekly basis and circulating it to

entire teams through which the team will have the update on the

quality goals.

< Setting up the quality goals for the entire teams for every quarter.

< Auditing the files for entire teams based on the random sampling

report which predicts the average files which needs to be audited on

the daily basis for the teams.

< Updating my team on any amendments done to the procedure manuals.

< Preparing and updating the checklist for my team which will be used by

staff for auditing the orders.

< Conducting the regular meetings with the teams and briefing them on

the quality goals and procedural updates.

< The files which are audited in case of errors found it will be posted

in QMS from auditors, once it is posted in QMS the production teams

will review the errors and give their feedbacks whether the error is

accepted or not accepted.

< Pulling the report from the QMS on weekly basis and preparing the TQM

report which will be circulated to all the OSPC's of teams for

reviewing.

< Setting up the calls with the OSPC's on the errors which has been

changed to feedback in QMS reported by the auditing team and

rectifying it on priority.

< Auditing the files for BLR and ADEC (Philippines).

< Monitor shift roaster, staff rotation across shifts on monthly and

weekly basis as per production requirement.

< Interact with other departments like HR, IT, Admin and Transport to

resolve issues (Leaves, salary, employees grievance and transport

related). If unresolved the same will be escalated to respective

manager.

< Nominating the staff in the team for KVT (Knowledge verification test)

for enhancing the knowledge on the process they are working it.

< Providing all the internal training for staff and new hires on

periodically and effectively.

< Preparing weekly and monthly Quality and Quantity report.

< Preparing manpower Vs capacity report.

< Preparing error logs report.

< Preparing Time 'N' Motion analysis report.

Tools used:-

< Time 'N' Motion

< Root Cause Analysis

< Fish bone Analysis

< 5 why's concept

< QMS - Quality Management System by Random sampling

Achievements:

< Have been awarded "The Best Performance Award" for my Good Quality and

Over Production

Ashok Finance Corporation

Office Administrative (November 2002 - April 06)

< The Office Work deal with Cheque Discounting and Bank Transactions

< Entering Cheque details and tracking the report

< Maintaining Daily Office Accounts

< Pass Book Entry

< Filing the Bank Statements on daily basis

< Auditing the daily transactions

< Auditing the Bank Statement of Accounts

< Maintaining Ledger

< Maintaining Book Keeping

Bharat Electronics Limited (BEL)

Apprenticeship cum Trainee (PayRoll) (October 2000 - October 2001)

< Worked in the Payroll Department

< Worked on the Employees' Final Accounts (VR and Retirement)

< Worked on the Medical Reimbursement

< Worked on the TA/DA

< Tracking Trainees Attendance Reports

< Calculating and working on Trainees Stipend

Personal Traits

< Commitment and hard work to achieve goals.

< Willingness to learn.

< Confidence and ability to cope with demanding situations.

< Good communication skills

Software skills

< Diploma in Computer Applications

Personal Information

o Date of Birth: 14th June1979

o Sex : Female

o Nationality: Indian

o Marital status: Married

o Languages Known: English, Hindi, Kannada, Telugu and Tamil

Declaration

I hereby declare that the information furnished above is true

to the best of my knowledge.

Indumathi P

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