Glenn Carroll

**** ******** ** *******, ** *****

Cell 281-***-****

acgfbj@r.postjobfree.com

HUMAN RESOURCES PROFESSIONAL

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Driven, strategic and business savvy HR leader with 7+ years of HR experience. Proven track record of creating

programs that ensure quality customer service, ease of use and sustainability. Experienced in staffing, recruiting,

training, policy implementation and relationship building.

EDUCATION

University of Houston

BA - Communication / Global Business – minor

Professional Human Resources, 2015

PROFESSIONAL EXPERIENCE

Delaware North Companies, Inc April 2012 – Present

Regional Human Resource Generalist

• Vital asset to the opening of the 22 million dollar account at Atlanta Hartsfield Jackson Airport

• Opened the 10 million dollar account at Charleston International Airport 2014.

• Supervise and delegate tasks to HR assistants in both Atlanta and Charleston locations.

• Facilitate the recruitment process from sourcing to placement for both exempt and non-exempt associates

• Stationed at Atlanta Airport while also working as main HR support for New Unit Opener in South Carolina.

• Coordinate external recruiting methods, including job fairs, community partnerships and online sourcing

• Conduct new hire orientation and all other on boarding procedures, ensuring all new employees are acquainted

with available resources and partner with hiring managers to create a positive on boarding experience for new

team members.

• Sustain HRIS records and compiles reports from database.

• Maintain organizational charts as well as track and provide reporting on staff headcount.

• Implement special projects and company wide HR initiatives.

• Responsible for handling all unemployment claims

• Process position actions in PeopleSoft HRMS, conduct data analysis of agency personnel data, run PeopleSoft

queries and reports

• Provide support with benefits and the annual open enrollment process.

• Point person for positon postings and application reviews

• Process agency criminal background and credit checks

• Point person for HR related questions and concerns; assist associates with navigating the organization for

information and provide guidance on the self-service tools made available.

• Ensure all employees understand their benefits options as well as the compensation structure.

• Educate management and hourly associates on company policies and procedures.

• Conduct investigations in order to mitigate risk when necessary.

• Assist with conflict resolution, provide counsel, documentation and follow up on open issues.

• Maintain compliance with federal and state regulations concerning employment.

• Ensure compliance with staffing and placement guidelines as outlined by the collective bargaining agreement.

• Responsible for ensuring the grievance procedure is effectively administered.

Delaware North Companies, Inc August 2011 – March 2012

Interum HR Manager – Boston TD Garden

• Organized job fairs to ensure the unit was adequately staffed for the Basketball and Hockey season.

• Conducted all new hire orientation, re-training and Guestpath classes.

• Ensured compliance with all federal and state regulations.

• Acted as the counselor/coach/consultant for both exempt and non-exempt employees.

• Responded efficiently to all unemployment claims.

• Responsible for all data entry.

• Worked with senior management to identify and resolve any HR issues and concerns.

• Involved in the investigation and grievance process.

Delaware North Companies, Inc March 2010 – August 2011

Staffing Coordinator

• Monitor, and maintain concessions game day staffing and guest-service strategies using ABI check-in systems.

• Coordinate with management to ensure all associates are adequately placed in respective locations.

• Prepare concessions stand books for staff to be efficient in their work locations.

• Oversee recording of associate’s records of counseling.

• Advise hourly staff on all expectations of the company as well as all policies and procedures .

• Monitor, and maintain concessions staff game day staffing and guest-service strategies using ABI check-in

systems.

• Assist and facilitate New Hire Orientation, GuestPath and TEAM Training

• Assist with Operations Training

• Certified GuestPath Trainer (Company customer service program), TEAM Trainer

• New Unit Opener - Baltimore as a Trainer for New Hire Orientation 2011

• Identified for Acting HR Manager role at Boston TD Garden

Delaware North Companies, Inc January 2010 – March 2010

Human Resource Clerk

• Reviewed applications and interviewed applicants to obtain work history, education, training, job skills, and

salary requirements, and to provide information about the organization and position.

• Advised hourly staff on conditions of employment, entitlements, programs, policies and procedures.

• Oversaw recording and maintenance of employee information, such as personal data, disciplinary actions and

terminations.

• Maintained accurate electronic and paper personnel files, in accordance with strict confidentiality guidelines

and all applicable laws.

• Assisted in providing support, counsel and direction on employee relation issues and policy and procedure

clarification.

TAB H.R. Consultant Firm August 2007- November 2009

Human Resource Assistant

• Reviewed applications and interviewed applicants to obtain work history, education, training, job skills, and

salary requirements and provide information about the organization and position.

• Advised hourly staff on conditions of employment, entitlements, programs, policies and procedures.

• Oversaw recording and maintenance of employee information, such as personal data, disciplinary actions, and

terminations.

• Maintained accurate electronic and paper personnel files, in accordance with strict confidentiality guidelines

and all applicable laws.

• Assisted in providing support, counsel and direction to other businesses on employee relation issues and policy

and procedure clarification.

• Met with businesses and staff to discuss details of program and changes anticipated.

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OTHER SKILLS

Strong interpersonal skills

Attentive to detail, follow up and superb organization skills

Excellent verbal and written communication skills

Proficient in Microsoft Office

Proficient in PeopleSoft HRIS systems, Kronos Timekeeping

Contact this candidate