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Customer Service Quality Control

Location:
Houston, TX
Posted:
October 19, 2014

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Resume:

Charles Woods

***** ******* ****** ** ****: ***-846-

5790

Katy, TX 77449

email: acgfbi@r.postjobfree.com

Profile

Dedicated technician with excellent technical, analytical and communication

skills demonstrated by nine years of experience.

Skills

. Expertise in troubleshooting

. Strong presentation skills

. Creative problem solving

Accomplishments

Testing

. Coordinated data analysis and provided recommendations based on test

results by clarifying all data of laboratory operations.

Statistical Analysis

. Performed data collection and statistical analysis that resulted in

sound recommendations that were adopted by the department which

included formal testing and blending of chemicals.

Customer Service

. Investigated customer or public complaints to ensure problem

resolution and customer satisfaction.

Teamwork

. Coordinated with clean rooms technicians and other engineering

department staff to verify form, fit and function of pneumatic gas

flow designs and ASTM specifications.

Professional Experience

Consultant 12/2012 - Present

Analytical Development & Consulting

Production Manager 05/2006 - 08/2012

Spectrum Quality Standards - Katy, TX

. Spearheaded development of Quality Control and Managing Department

while overseeing nine employees.

. Increased confidence in analytical results by using Method Specific

Calibration Standards by using Sindie, Antek, Karl Fisher, Density,

Specific Gravity, Flow measurements and proper PPE.

. Prepared calibration curves to enable greater productivity and

strength of metals and alloys by using the process of etching,

tension, fatigue, and hardness testing.

. Performed daily calibration checks and core reference standards that

conformed to ASTM methods including gas, atomic and molecular weights,

and various chemicals.

. Maintained and managed a network environment that included

troubleshooting, filing, archiving, and mixing and blending.

Deep Offshore Derrickhand 10/2001 - 04/2006

Diamond Offshore Drilling, Inc. - Houston, TX

. Assisted the driller in centering, raising, lowering all casing, drill

pipe and tubular through the drill floor rotary table.

. Ensured the smooth operation and support function of the mud module

including preventative maintenance and general repairs of mud

equipment as requested by the Driller and Mud Engineer, Ensured

chemicals and mud mixture meets the needs of drilling operations

. Supervised loading of liquid mud products from water vessels while

directing and supervising the Floorhand or Roustabout.

Education and Training

2001 Alcorn State University - Natchez, MS

Bachelor of Science - Industrial Technology



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