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Customer Service Project

Location:
Fishers, IN
Posted:
October 18, 2014

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Resume:

Ella L. Martin, MA, MCTS

317-***-**** - acgfaw@r.postjobfree.com

Professional Experience

Department of the Navy/Marines, Plantation Florida, 2003 - 2014

IT Computer Support/Network

• Sole “on site” IT Manager responsible for design, installation, implementation, operation & maintenance of Wide/Local

Area Network, ensures information security.

• Configure Windows servers. Performs customer service ‘helpdesk’ duties.

• Provides technical assistance to functional users at recruiting stations and substations.

o Responsible for 32 South Florida US Marine Corps recruiter sites to include 5 sites in Puerto Rico and 1 in

St. Thomas Virgin Islands

o 100+ users on a Windows 2008 network with Windows 7 & some Vista workstations & laptops machines.

Migrated users from Windows Vista to Windows 7

• Connected several offices via wan to share data and phone on T1 line. Programmed routers, and other in-house

software. Wired telephone, data, and installed network hardware (router, hubs, network cards, etc).

• Troubleshot & configure network on Windows 2008 server and integration enhanced domain model to meet specific

networking needs.

• Prepare departmental IT service management to include variables and complexities such as coordinating site and

system installation, facilities changes, and implement projects to setup, inventory and install new and old computer

equipment.

• Administered operations, information systems, and computer operations and support.

• Improved performance and reliability of multiple systems-Windows domain controllers, Exchange servers, and hard

drives-by reconfiguring problem installations.

• Created low cost disaster recovery plan

• Improved inventory tracking by creating a check-out process to control usage and reduce waste.

• Conceived and established asset management practices and processes to track all assets from purchase to disposal.

(Eli Lilly Contractor), PDD, Inc. Indianapolis Indiana, 2001 to 2002

Senior Information Engineer

• Responsible for installing and testing software builds of products in development using developed test plans and scripts

on various Windows platforms.

• Worked closely with Development and the Install team members in particular to ensure the quality of products. Ensure

the system development process is applied.

• Provided onsite network data communications management & technical support to Eli Lilly Windows 2000 migration

team. Perform regression and acceptance testing on various software applications which have been pa aged by

Computer Application Management Software group.

• Wrote and Edited test scripts to install data. Develop high level Life Cycle Management documentation for software

development. Identify, analyze, & resolve user problems.

• Knowledge of functional specifications to convert data from any legacy system. Oversees Project Management

Configuration project.

• Delivered to the agreed-to system releases on time & within budget. Responsible for all project management

deliverables.

• Worked closely with the system manager to plan & resolve issues.

Defense Finance Accounting Service,(DFAS) 1999 - 2001

Sr. Information Engineer, (Contractor)

• Used extensive finance and accounting experience to analyze business policies and processes; deployed best practice

solutions that aligned with business goals.

• Managed relationships with critical IT vendors that resulted in improved service at a reduced cost.

• Led productive teams that delivered on regional information systems initiatives and provided Windows server support.

• Supervised Active Directory deployment team through evaluation, pilot, and implementation for sites in Georgia and

Maryland. Tested extensively; deployed problem-free system on schedule.

• Facilitated a server build/configuration standards process to be used region-wide. Consensus driven effort ensured buy-

in from the top down.

• Oversaw Technology Naming Standards committee that defined and established new server, computer, and user

naming standards region-wide.

• Administered Windows servers in DOD financial center and managed Exchange servers, Anti-Virus, and Windows

servers. Responsible for operational and server support.

Early Career

United States Air Force - 1977 - 1997

Communications Electronics Computer Specialist (USAF Retired)

• Provide highly technical expertise & guidance in the design, installation, implementation, operation & maintenance in

several areas of communications electronics. From VHF/UHF/HF radio to Satellite Communication to interpreting

operating systems and application such as UNIX and Windows to generate message traffic and data.

• Responsible for operation and maintenance of peripheral equipment, creating products requested and required by

customers.

• In 1992, I was appointed to the Computer Support Center at Spangdahlem AB Germany.

o At first, dealt with stand-alone portable computers (pc’s). Involved in the configuration, installation,

maintenance, support, & troubleshooting of the hardware and software.

o Later, Appointed to the Management Development Team (MDT), to setup and create a Base Wide and

Local Area Network (WAN/LAN) for Spangdahlem AB Germany.

• My tasks: Evaluate & recommend hardware & software.

• Coordinate site surveys & system requirements

• Maintain & prepared project plans & audit file trails

• Coordinate training for network administrator and end users

• Document & orchestrate team meetings,

• Set-up, inventory, install, process computer equipment

Technology Profile

Applications: MS Office 2010-13 (Excel, Outlook, Access, PowerPoint, Publisher) MS Project, MS Sharepoint,

Exchange, SQL, Ghost, Symantec, Active Directory, McAfee Anti-Virus, Novell, Remedy, PXE

boot, All Windows Ops, MAC,

Hardware/ Infrastructure: Servers, routers, switches, DNS, vlans, subnets, TCP/IP, DHCP, Desktops, CAT6, Fiber, VPN,

Printers, IPAD

Education and Certifications

Masters of Arts, Management Information, Webster University. St. Louis, MO

Bachelor of Science, Paralegal Studies, University of MD, College, Park MD

Microsoft Certified Technology Specialist (MCTS)

SSCP - Systems Security Certified Practitioner

CISSP - Certified Information Systems Security Professional – Certificate of Continuous Education Training (40 Hours)-

studying for certification.

Reference upon request



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