Janale Jones
Springfield OH *****
acgf9l@r.postjobfree.com
I’m ready, willing and able to step into your open position immediately. Please review my resume` to
find out why you may agree.
Career Focus
Team Lead with 11 years of experience and 3 years of Customer Service. My goal is to further my
professional career where I can be a member of a team and utilize my business skills. I have excellent
written, verbal and communication skills. I have impeccable interpersonal skills along with being a well-
qualified professional adaptive to changing conditions. I demonstrate the ability to provide to an
organization focus on revenue and product longevity through customer service and relations.
Professional Experience
Assurant Specialty Property and Casualty 6/2001-4/2014
Check Recon Team Lead 3/2006-4/2014
Required energetic, strategically focused and a creative achiever who enjoys the latitude of
working with a team as well as independently and effectively using my time management skills
Responsible for updating daily reports for Report Administration including but not limited to
memo’s, assignments, reports and other documents using Microsoft Word, Excel and Access
Worked closely with upper management support and comply with all department and client
procedures, corporate policies as well as regulatory requirements regarding data security and
confidentiality guidelines
Also to build a team environment that supports high performance while obtaining consistently
strong production results, anticipate issues and formulate timely solutions to productivity issues,
understand, anticipate and propose solutions to business needs. All this while exceeding service
levels without increasing cost
Accomplishments in Check Recon
Coordinate all department functions for team of 30+ employees ensuring associates correctly process and
post checks received. Delegating work load and training as needed for new products. Coaching
associates as needed. Manage posting of funds and scanning of RDC clients and transmit funds t be
deposited to the US Treasury per client SLA requirements.
I played an influential part in the increased office organization by developing more efficient filing
systems and customer database protocols. I also single handedly developed and implemented company's
first check reconciliation manual outlining all proper business procedures per each client’s specifications.
Payee Administrator Team Lead 10/2003-02/2006
Guided a team and assisted to review various types of insurance documents to request that
changes were made to payees accordingly
Duties included leading a team to ensure needed payees were set up according to client
procedures by making necessary phone calls to insurance companies to update and obtain needed
information to ensure policy premiums were being directed accordingly so that payments could
be posted in a timely manner
Created tracking and return spreadsheets to ensure all items were processed in a timely manner to
meet or exceed established standards for clients and requesting associates
Wrote and Issued Policy and Procedure Memo’s and Internal Memo’s when needed
Quality Assurance Specialist II 3/200*-**-****
Audited associates throughout Assurant to ensure we offered our clients the best accuracy
possible and to ensure we were protecting homeowners by ensuring all information updated on
their loans was accurate and within established guidelines
Provided accuracy audits accordingly
Senior Customer Service and Processing Specialist 6/2001-3/2003
Delivered outstanding human relation and customer service skills to customers, insurance
companies and agencies over the phone to provide the best solution to resolve their call
Accurately inputted data to update or stage payments to insurance companies/agents in client
servicing systems
Accomplishments in Customer Service:
Due to being very dependable and accurate, I was requested to train and mentor
associates in the customer service department by helping then to learn to listen and ask
meaningful questions to ensure the customer was offered the best solution
Worked on specialty reports to ensure compliance with regards to client expectations
Assisted partner departments such as Open Items and Smartflow Faxes
My continued goal is striving for constant innovativeness to ensure process improvement to benefit
associates and company alike.
Degree in Progress
Attended Bradford Business College
o Credits obtained
Attended Clark State Community College
o Credits obtained
Major area of study is Business Management. Expected graduation date unknown due to work schedule.