Janale Jones

Springfield OH *****

937-***-****

acgf9l@r.postjobfree.com

I’m ready, willing and able to step into your open position immediately. Please review my resume` to

find out why you may agree.

Career Focus

Team Lead with 11 years of experience and 3 years of Customer Service. My goal is to further my

professional career where I can be a member of a team and utilize my business skills. I have excellent

written, verbal and communication skills. I have impeccable interpersonal skills along with being a well-

qualified professional adaptive to changing conditions. I demonstrate the ability to provide to an

organization focus on revenue and product longevity through customer service and relations.

Professional Experience

Assurant Specialty Property and Casualty 6/2001-4/2014

Check Recon Team Lead 3/2006-4/2014

Required energetic, strategically focused and a creative achiever who enjoys the latitude of

working with a team as well as independently and effectively using my time management skills

Responsible for updating daily reports for Report Administration including but not limited to

memo’s, assignments, reports and other documents using Microsoft Word, Excel and Access

Worked closely with upper management support and comply with all department and client

procedures, corporate policies as well as regulatory requirements regarding data security and

confidentiality guidelines

Also to build a team environment that supports high performance while obtaining consistently

strong production results, anticipate issues and formulate timely solutions to productivity issues,

understand, anticipate and propose solutions to business needs. All this while exceeding service

levels without increasing cost

Accomplishments in Check Recon

Coordinate all department functions for team of 30+ employees ensuring associates correctly process and

post checks received. Delegating work load and training as needed for new products. Coaching

associates as needed. Manage posting of funds and scanning of RDC clients and transmit funds t be

deposited to the US Treasury per client SLA requirements.

I played an influential part in the increased office organization by developing more efficient filing

systems and customer database protocols. I also single handedly developed and implemented company's

first check reconciliation manual outlining all proper business procedures per each client’s specifications.

Payee Administrator Team Lead 10/2003-02/2006

Guided a team and assisted to review various types of insurance documents to request that

changes were made to payees accordingly

Duties included leading a team to ensure needed payees were set up according to client

procedures by making necessary phone calls to insurance companies to update and obtain needed

information to ensure policy premiums were being directed accordingly so that payments could

be posted in a timely manner

Created tracking and return spreadsheets to ensure all items were processed in a timely manner to

meet or exceed established standards for clients and requesting associates

Wrote and Issued Policy and Procedure Memo’s and Internal Memo’s when needed

Quality Assurance Specialist II 3/200*-**-****

Audited associates throughout Assurant to ensure we offered our clients the best accuracy

possible and to ensure we were protecting homeowners by ensuring all information updated on

their loans was accurate and within established guidelines

Provided accuracy audits accordingly

Senior Customer Service and Processing Specialist 6/2001-3/2003

Delivered outstanding human relation and customer service skills to customers, insurance

companies and agencies over the phone to provide the best solution to resolve their call

Accurately inputted data to update or stage payments to insurance companies/agents in client

servicing systems

Accomplishments in Customer Service:

Due to being very dependable and accurate, I was requested to train and mentor

associates in the customer service department by helping then to learn to listen and ask

meaningful questions to ensure the customer was offered the best solution

Worked on specialty reports to ensure compliance with regards to client expectations

Assisted partner departments such as Open Items and Smartflow Faxes

My continued goal is striving for constant innovativeness to ensure process improvement to benefit

associates and company alike.

Degree in Progress

Attended Bradford Business College

o Credits obtained

Attended Clark State Community College

o Credits obtained

Major area of study is Business Management. Expected graduation date unknown due to work schedule.

Contact this candidate