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Customer Service Medical

Location:
Rochester, NY, 14620
Posted:
October 21, 2014

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Resume:

Charles Blake

*** ******* ******, *********, ** *4620 585-***-****

acgf9a@r.postjobfree.com

CAREER SUMMARY

6+ Years Proven Leadership & Management Experience

3+ Years Contractual Financial Management Experience

3+ Years Technical Data Based Solutions

2+ Years Regulatory Compliance Experience- JCAHO, OSHA, HIPAA and ADA guidelines

EXPERIENCE

New York Army National Guard, Medical Command, Albany, NY

Medical Operations Officer/Occupational Health Specialist Winter 2010- Spring 2013

Managed the occupational health and industrial hygiene programs which include pre-placement and

periodic physicals (medical surveillance), respiratory protection, occupational vision, hearing

conservation, pregnancy surveillance, and radiation protection

Developed and implemented occupational health protection plans, standard operating procedures,

policies and regulations

Advised Commander on issues of organization, operation, and the standards prescribed by JCAHO

ensuring compliance with OSHA, HIPAA, and ADA guidelines and within DOD, DA, and NGB

regulations and directives

Planned, coordinated, and executed deployment and medical readiness missions for 10,000+ Soldiers

Directed, mentored, and coordinated the functions of eleven active duty Soldiers and seventy part-time

doctors, dentists, nurses, and psychologists to support our mission

Managed and oversaw the execution of a $1,000,000+ annual contract to provide audio, dental, and

vision services to deploying and non-deploying Soldiers

Created and implemented a live web-based tracking system for 10,000+ medical records that utilized a

real-time interface with the unit-manning database to maintain accountability

Trained subordinates on proper procedure in medical in and out processing

Enterprise Rent-A-Car, Rochester, NY

Manager Valley Cadillac Location Winter 2007- Winter 2010

Maintained a fleet of over twenty-five luxury vehicles

Exceeded sales and revenue goals year over year

Obtained region leading average daily rate and customer satisfaction statistics

Marriott: Courtyard & Residence Inn, Miami, FL

Front Desk Supervisor/Night Auditor Spring 2005- Winter 2007

Provided excellent customer service attending to every guests needs

Consolidated revenue reports through Excel input to update property daily balance sheet report

Conducted local area market segment research in order to provide rate recommendations to management

Offered information and recommendations on popular greater Miami area attractions

Managed cash, check, credit and debit card payments

EDUCATION

Bachelor of Science in Management Focus: Lodging, Honors - Florida International University 2007

Student Government Association, Representative 2005-2006

President, Alpha Phi Alpha Fraternity, Inc. Tau Delta Chapter 2004-2005

Reserve Officer Training Corps (ROTC), Alpha Company Commander Miami, FL 2005-2007



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