T amika Yolanda Davis

**** * **** ***** * r ive Cypress, Texas 77433

281-***-**** / lovingaherbal l acgf7s@r.postjobfree.com

Experience

Herbalife I nternational of America

**/**** - *******

Katy, Texas

Supervisor Rosie Anderson / 1-830-***-****

. Recruit,Terminate & Promote I ndependent D istr ibutors

. T r a in and Assigns tasks to the appropri ate team members

. Facilitate Team and I nd ividual Meetings

. Promote Advance I nterna l and Externa l Customers/Employees Support

. Resolve Escalated Concerns and Designs deadlines for deliveries

. Develops and ma intain solid relationship with internal and externa l business

p a rtners with use of excellent

communication and interpersonal skills.

. Inventory M anagement

. D istr ibution (Shipping and Receiving)

. Bill ing (Bookkeeping/Account Receivable/Collections)

Verizon Wireless

10/1999 – 8/2012 H ouston,

Texas

Sr. Coordinator/Q.A. Analyst Angela Laguna / 1-800-***-**** 11708/SS#

. Coordinate and manage a l l day to day processes of plan coordinators.

. Knowledge and Experienced with Center Technologies including Call Routing

a nd Workforce M anagement systems. . Provide coaching feedback to customer service

r epresentative per l ive or recorded calls

. Monitor and ensure that performance goals a re met in Qual ity, AHT, Service

Levels as defined by upper management.

. Perform Qua l ity Review of Client Service Professionals calls, tr acking

performance and identifying potentia l

tr a in ing gaps .

. Deliver feedback on best customer service practices, customer experience and

r egulatory adherence to provide specific

r esults.

. Effectively identify and resolve operational issues by using defined processes,

expertise and judgment.

. I nteract with clients at a l l levels to resolve inqui res, technical concerns and

escalations.

. Pa rticipate in calibr ation sessions with other qual ity analyst to ensure a

consistency within quality standa rds.

. Facilitate team meetings.

. Assist tr a in ing and development of new hi res and existing employees through

side-by-sides coaching and mentoring.

. Provide feedback to management concerning possible tr a ining gaps and a reas of

opportunity requi r ing attention.

. Work closely with management to implement new processes and procedures.

. Merged and Created New accounts.

. Audit Customer and Business Accounts including Updating Addresses; Bill

S uppressions, Specia l Optional Features and Repr ints.

Relentless Records

9/1994 – 8/1999 Houston,

Texas

D i rector Yolanda Kitchens / 1-830-***-****

. M anage a l l Operations and Depa rtments

. H i re and T r a in New Employees

. M anage Production, M a r keting and Sales

. Administr ative Duties and Accounting (Bookkeeping/Account Receivable)

. Client Support

Bulk M a i l Postal Center

6/1989 – 1/1993 St. Louis,

M issour i

D istribution Clerk M ike Kiester / 1-314-***-****

. Postal D istr ibution

. Safety I nspections

. Stamp and Meter Logging

. Postal Verification and Statements

E ducation

Computer D ata

North County Technical School

P rocessing

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