Lyudmila Tkachenko

****-**** ***** **,

North York, ON M2M 3V8

416-***-**** - acgf4d@r.postjobfree.com

HIGHLIGHTS of QUALIFICATIONS

. Over 6 years experience dealing with high volume customer

service/sales environments

. Unique ability to communicate effectively with strong problem solving

skills

. Customer focused attitude with a strong ability to build and maintain

customer base

. Self-starter; to work well independently and support a team as a

member

. Organized with the ability to prioritize tasks and meet deadlines,

with accuracy and attention to detail

. Computer skills: Proficient in MS Office: (Word, Excel, PowerPoint)

Outlook. Typing speed - 40 wpm

. Fluent: English, Russian

RELEVANT ACCOMPLISHMENTS

Sales and Customer Service

. Researched the market to find appropriate deals and offers which

helped build client database by having more items/packages available

to potential client

. Identified sales opportunities and followed up on existing accounts

for business development.

. Promoted new products to walk-in customers and record orders which

resulted in increased sales and updated database to use for marketing.

. Offered family deals and advised customer of more appropriate

destinations this satisfied customer and ensured repeat business.

. Used cross-selling and up selling techniques with excising policy

holders which led to more sales and increased revenue for company.

. Promoted deals and offers via social media networks

PROFESSIONAL WORK EXPERIENCE

Insurance advisor assistant (part-time)

Core Financial Planning

March 2014- present

Set up, prepare and maintain confidential files, records and reports.

Follow up on outstanding documents for missing claims forms, letters

for medical requests, Maintain various databases, contact lists,

electronic addresses and client information. Schedule and coordinate

standing meetings, manage email. Process all new insurance business.

Freelance Interpreter and translator

2012-present

MCIS, Proactive Translations, Exacta

Russian<>English

. Facilitate effective communication between two parties that did not

speak similar language by translating written text and converting one

spoken or written language to another.

Attend conferences and meetings to act as official translator and

mediate discussion.

. Face-to-face interpreting- Skype and on the phone.

. Attend, court, medical, social services and immigration interpretation

sessions.

Lyudmila Tkachenko

1508-5949 Yonge St,

North York, ON M2M 3V8

416-***-**** - acgf4d@r.postjobfree.com

PROFESSIONAL WORK EXPERIENCE CONT'D

Life and Living Benefits Insurance Advisor

American Income Life Canada 2013 -

2014

. Sold final expense protection, accidental death insurance, health

insurance, term insurance, whole life policies and income protection.

. Dealt with existing customers as well as new leads and referrals

Senior Manager 2002-

2009

"Telecom-tour" ltd (Ufa, Russia)

. Planned and sold transportation and accommodations for travel agency

customers

. Determined destination, modes of transportation, travel dates, costs,

and accommodations required

. Described, planned, and arranged itineraries and sold tour packages

. Assisted in resolving clients' travel problems

EDUCATION & PROFESSIONAL DEVELOPMENT

LLQP (Life license)

November 2013

Course with Oliver's learning

2009-2012 - Fulfilling Canadian immigration requirements for employment

Community Interpreting November 2010-

December2010

Russian<>English Interpreter

Multilingual Community Interpreter Services, ILSAT

Administrative Assistant with Desktop Publishing April 2010 -

September 2010

Working Skills Centre (WSC)

Hospitality Management

2004-2007

Ufa's State Academy of Economy and Service

Department of Tourism and Hospitality

English Linguistics

2000-2003

Bashkir State University, Department of Foreign Languages

Course included: Russian, English (fluent), German

MS Word, Excel, Internet research.

Contact this candidate