KEYA SARKHEL

Bhadra Bari More, Nabapally, Barasat, Kol-126

Telephone +91-858*******/916-***-****

Email acgf16@r.postjobfree.com

Objective:- Seeking a challenging career and responsible position in a good

organization, which can add to my overall skills and provide an atmosphere

conductive to continuous growth and advancement based on personal competency.

Looking forward to fulfilling and rewarding career path that will make me stand

out as a thorough professional.

WORK EXPERIENCE & WORKING DETAILS

1) Working as Operation Manager at SIT SOLUTIONS PVT LTD Kolkata

since 03rd February 2014.

Responsibilities:

i. Project Management- Oversee all management of projects from proposal

acceptance through to installation.

Ensure that all projects are undertaken within budget and on time. Costs reports

are maintained.

Maintain production within specific guidelines for production efficiency,

profitability, product re-work and waste amounts.

Meet weekly with the Team to discuss progress on all current projects.

Coordinate additional meetings as required with key staff to move projects

forward.

Coordinate with Administration to produce necessary project reporting, review

appropriate invoices and general project financial management.

Ensure that completed projects meet the specification and predetermined internal

quality standards.

Provide feedback to the team on project successes including a formal write up of

the project once completed.

ii. Operational Scheduling- Organise, coordinate and have general oversight of

all workshop staff and activities.

Oversee overall management, planning and controls of daily work activities.

Meet weekly with the Technical Team and Sales Team to discuss scheduling of

work in a planned manner including distribution of resources such as labour, tools,

vehicles etc.

Continually work towards excellence in Process Flow through observation of

operational systems and processes during day to day work.

Provide monthly reports to Management on all operational activities via attendance

at the monthly meeting.

iii. Strategic Planning - Progress a measured and planned improvement of

operational systems, processes and development.

Contribute to short and long term organizational planning and strategy.

Provide habitual review of internal procedures to maintain integrity and relevance

of systems in place.

Contribute to future planning and projects with an emphasis on growth and

creativity.

iv. Administrative - Assist with HR policy and procedure creation,implementation

and review in conjunction with Administration.

Adhere to and be familiar with all Health and Safety requirements.

Work with other senior staff on issues of Risk Management.

2) Worked as Customer Relationship Manager at SARDA BUILDCON

PVT LTD Kolkata since 03rd January 2012 to 31st December 2013.

Responsibilities:

i. Ensured outstanding customer satisfaction by maintaining strong working

relationships.

ii. Guided and leaded team members to deliver products/services that meet or

exceed the customer requirements.

iii. Handled client issues throughout the implementation life cycle in a timely and

accurate fashion.

iv. Managed and trained resources to ensure quality and consistency of service to

customers.

v. Scheduled and conducted status meetings with appropriate development

resources and customers.

vi. Provided proper refund and compensation to customers on time.

vii. Maintained complete and accurate customer correspondence data.

viii. Assisted in making major business decisions.

ix. Developed and updated client related reports.

x. Managed client relationships to build a reputation for excellent service and

generated repeat business.

xi. Negotiated and managed agreements through business contract process.

xii. Identified and developed problem solving methodologies to resolve customer

issues.

3) Worked as Customer Care Executive at KOCHAR INFOTECH PVT

LTD Kolkata since 21ST May 2011 till 31st December 2011.

Responsibilities:

i. Determined requirements by working with customers.

ii. Answered inquiries by clarifying desired information; researching, locating, and

providing information.

iii. Resolved problems by clarifying issues; researching and exploring answers and

alternative solutions; implementing solutions; escalating unresolved problems.

iv. Fulfilled requests by clarifying desired information; completing transactions;

forwarding requests.

v. Maintained call center database by entering information.

Summary Of Qualifications:-

Academic:

i. B.SC. (MATHEMATICS) from Calcutta University in 2010.

ii. H.S. (PURE SCIENCE) from WBCHSE in 2007.

Technical:

i. concepts : MS-Office

ii. operating systems : windows XP & 7

Personal Details:-

27th June, 1989.

Date of Birth:

Permanent Address: W/O- Kunal Aich

Bhadra Bari More, Shastrijee Road

Nabapally, Barasat, Kol-126

Sex: Female

Marital Status: Married

Hobbies: Listening to music, Net surfing, Playing with my pet.

Languages known: English, Hindi, Bengali

Personal Skills: i) Flexibility and adaptability.

ii) Good communication/interpersonal skills.

iii) Good coaching, feedback & people development

skills.

iv) Self driven in terms of improvement in process.

Current Company : SIT SOLUTIONS PVT LTD

Current Designation : Operation Manager

Current salary : Rs. 20,000/- (Twenty Thousand only) p.m. (in hand)

Expected salary : Rs. 30,000/- (Thirty Thousand only) p.m (in hand)

Comfort Zone of Work : Anywhere in Kolkata

Comfort Time of Work : Day Shift/Morning Shift/General shift

Interest in Job related Learning : Very much

Availability for Business Tour : No

Notice Period : 1 Month

Declaration:

I here by declare that the above mentioned information is correct up to my knowledge

and I bear the responsibility for the correctness of the above mentioned particulars.

Date:

Signature:

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