Eugenia Ruth Stokes

*** ***** ****** ****, ** ***03 717-***-****

acgez7@r.postjobfree.com

EDUCATION

Pennsylvania State University, York, PA

Pennsylvania State University, B.S. in Business; Human Resources

Harrisburg Area Community College, York, PA

Associate Degree in Business

St. Frances Charles Hall, Baltimore, MD

General Studies

Relevant Coursework

. Business Law

. Financial Managerial Accounting

. Finance

. Human Resource Management

PROFESSIONAL EXPERIENCE

Pediatrix Medical Group April

2014-September 2014

. Administrative Assistant

. Fielding telephone calls

. Filing and data entry

. Follow up calls to insurance companies for authorization and

eligibility

National Government Services, Provider Enrollment Specialist, Harrisburg,

PA February 2012-July 2013

. Worked on a team that reviewed, processed and maintained over 500

applications

. Completed revalidation requests for Medicare providers

. Answered and maintained professionalism and first call resolution

. Trained in processing providers applications for enrollment in Medicare

in timely manner

Technisource, Customer Service Representative I, Mechanicsburg, PA

September 2009- April 2010

. Served as Customer Service Representative for Medicare Blue RX

. Documented all calls relating to claims, enrollment, billing inquiries

to ensure information implemented

. Ensured one time call resolution and maintained accuracy of

information documented

. Developed new customer relations through telephone contact and sales

activity

. Managed quality communication, customer support and product

representation for each client

Law Firm of Linebarger, Goggan, Blair & Sampson, Tax Collector,

Harrisburg, PA March 2008- June 2009

. Monitored post liability arrangements and collected on delinquent

income taxes

. Replied to correspondence from taxpayers or representatives for PA

Department of Revenue

and California Franchise Tax Board

. Skip traced accounts receivables

. Investigated and resolved customer inquiries and complaints in a

timely manner

. Ensured superior customer service experience by addressing customer

concerns, demonstrating

. empathy, and resolving problems

Asset Acceptance, Accounts Receivables Representative, White Marsh, MD

May 2001- August 2007

. Reviewed and forwarded account to the legal department for judgments

. Awarded top collector for 1/2007; generated revenues of 47,000 monthly

. Acknowledged as member of the Million Dollar Club

. Received honor of compliance award, for working above quality

assurance requirements

LEADERSHIP & SERVICE

Pentecostals of York Church

. Assisted with serving and supporting the children's ministry

. Acted as a team greeter in the helps ministries by welcoming visitors and

church members

. Donated monetary resources and time in helping the youth ministry in fund

raising activities

SKILLS, AWARDS, AFFILIATIONS, INTERESTS

Skills: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Accounts

payable, Account receivables, Quickbooks

Proadvisor

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