CHER TAM

**** ***** ********* *** ******* IL ****6 acgey5@r.postjobfree.com 309-***-****

College Education

MS in Information Technology Loyola University (currently attending)

BA in Information Technology DePaul University

SKILLS AND QUALIFICATIONS

Highly proficient in troubleshooting/repair of Windows system.

Experienced in customer service in person and remotely.

Bilingual Chinese-Cantonese

ASIAN HUMAN SERVICES

OCTOBER 2013 – JANUARY 2014

IT Technician

• Consult and assist with software and hardware issues

• Explain to client any issues and requests made by the outsourced help desk and server teams

• Research and recommend commercial products for client needs

STERN PINBALL FACTORY

AUGUST 2013 – OCTOBER 2013

IT Contractor

• Create RAID backups using NAS for VIP users

• Swap hardware for older computers so it can be compatible with newer external devices.

• Give training to users who are not familiar with technology

SAGIN, LLC

JULY 2012 - AUGUST 2013

Level 3 Tech Support

• Phone support with remote desktop assistance

• In charge of all communication systems – ISP, IP Phones, landlines, virtual fax

• Onsite support for all physical problems

U.S. Navy

FEBRUARY 2007 - FEBRUARY 2011

IT Technician

Network Security

• Worked with different agencies to fix anomalies that affect critical systems.

• Audited over 1000 computers and mailboxes for Trojan and spam.

• Viewed logs of internet history for proper government use.

Supervisor

• Ready to answer for and fix mistakes made by the team.

• Delegate tasks and fix issues at last minute.

• Adapt with changes to the team, and pass on knowledge to new members.

SPECIFIC SYSTEM KNOWLEDGE

• Alcatel Switches and Routers

• Active Directory, Novell Console

• Blackberry Enterprise Server, Nortel Networks IP Phones, CIMCO

• Compose Server, Windows Server, Novell Networks, Microsoft 365

• Remote Services, GoToAssist, RDP, iSupport

• Firewalls including ACL, ISA, IPS, IDS, HBSS, HIPS

IT Certifications

Comptia A+, Comptia Security+

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