DESIREE SCHULZE

*** ****** ***** **** ● Raleigh, North Carolina 27603 ● 919-***-**** ● acgey1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Communicate effectively will all levels of personnel.

• Excellent analysis skills, making sure projects are on point and in budget.

• Exceptional ability to grasp new concepts and implement them into their most effective position.

• Able to understand current issues and provide a cost effective solution.

CORE COMPETENCIES

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Monitoring Equipment Maintenance

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Reading Comprehension Installation

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Speaking Quality Control Analysis

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Writing Repairing

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Science Active Listening

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Mathematics Service Orientation

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Cash Control/Handling Instructing

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Inventory Management Persuasion

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Sales Negotiation

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Management of Material Resources Coordination

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Management of Personnel Resources Social Perceptiveness

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Time Management Systems Analysis

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Judgment and Decision Making Critical Thinking

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Active Learning Systems Evaluation

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Management of Financial Resources Learning Strategies

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Operations Analysis Complex Problem Solving

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Operation and Control Troubleshooting

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Equipment Selection Technology Design

PROFESSIONAL EXPERIENCE

CHIEF EXECUTIVE OFFICER February 2004 – September 2014

BLACK INC. Raleigh, NC

We are a small Point of Sale Software Company that provides software, hardware and support to various

theme parks and family entertainment centers throughout the world.

RESPONSIBILITIES

• Manage and direct all areas of the company to create a unified team and keep focus on our objectives

and goals.

• Monthly account & banking reconciliations.

• New hire setup, paperwork, creation of account in ADP and QuickBooks.

• File and pay quarterly sales & use tax reports.

• File annual corporate report.

• Create & fulfil all new install orders and drop ship to location.

• Reconcile shipping logs for overages and shortages.

• Responsible for developing leads, closing all sales, trade show events and marketing.

• Develop and schedule demonstrations in person and via online meetings.

• Develop budgets and forecasts for projects and company.

• Manage Human Resources and all employee benefits, new hires, interviews, training and programs.

• Research and establish relationships with vendors.

• Maintain positive relationships with all of our customers.

• Responsible for entire project life cycle, from conception to project implementation.

• Develop detailed project plans to solve user issues.

• Keep up with employee attendance and vacation accrual.

• Verify that all support calls are being handled in a timely manner.

• Make sure that all calls are being properly logged.

• Follow up on support issues that have not been closed.

• Check status of any calls that have been escalated.

• Duplicate any software bugs reported and create an action plan for resolution.

• Build servers, workstations, and new databases for new installations.

• Schedule and verify backups in house and at customer locations.

• Complete and maintain build sheets for all new systems.

• Respond to RFPs, create estimates based on the location needs and negotiate contracts.

• Maintain/create/update all training, support and software manuals.

• Conduct evaluation interviews with customers and create a prioritized SOW for everyone involved.

• Work with customers for specialized programming needs; estimate time and costs associated.

• Monitor projects for changes or issues and handle appropriately.

• Verify checklists are completed and signed off to close project.

• Upgrade computer/network components as needed for better performance.

• Test/debug hardware, database and applications for new installs, releases and updates.

• Set up and adhere to deployment schedule for new installs, releases and updates.

• Monitor firewall and virus definition updates.

• Remove virus’s remotely/in-house from customer computers.

• Create upgrade/release guides for all support personnel.

• Schedule all personnel for projects.

• Identify and mitigate any risks associated with installations/updates.

• Utilize Microsoft Project to keep accurate scope of projects.

• Create/maintain software manuals and system requirements for support staff and customers.

• Design & implement installation plans for sites with 1-200 stations and multiple locations.

• SQL database administration, system analysis, replication, and support.

• Troubleshoot and repair data issues using SQL tools.

• Train management how to identify and escalate issues.

• Upgrade or unload databases to latest SQL versions; apply patches as needed.

• Add SQL tables, create views, events, remote users, and attach to remote servers as needed.

• Write custom and standard reports, creating expressions and formulas for customers and support staff.

• Design and map out new functions and features for current and new products.

• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues via remote

login, text, fax, email and phone calls.

• Manage all incoming and outgoing RMAs as well as perform all hardware repairs and reloads on

computers and boards.

• Setup private and public networks, run/repair and terminate cabling for customers and internal users.

• Train and coach new project managers, supports technicians, installers and sales representatives.

• Develop and implement systems training plans for IT departments, management and line level

employees.

• Responsible for managing all receivables and payables.

• Keep current with trending technology and find new and innovative hardware and software components

to keep our products current and relevant.

PROJECT MANAGER/SYSTEMS ANALYST January 2002 - January 2004

AMUSEMENT SOLUTIONS Norcross, GA

Point of Sale Software Company that provides software, hardware and support to various theme parks

and family entertainment centers throughout the world.

RESPONSIBILITIES

• Support and provide updates to customers via remote login and phone calls.

• Responsible for creating and writing all software manuals for applications across all platforms.

• Created sales leads via cold calls and trade shows.

• Provide Scope of Work for new projects and updates.

• Troubleshoot hardware and software issues and resolve all issues in a timely manner.

• Assisted other sales representatives by setting up demonstrations and being their onsite technical

advisor.

• Trained and coached new project managers, support technicians and sales representatives.

• Respond to RFP and negotiate contracts.

• Test/debug database and applications for new installs, releases and updates.

• Set up SQL and create databases for each location.

• Troubleshoot and repair data issues using SQL tools.

• Evaluate customer needs and create a prioritized scope of work.

• Monitored and maintained system integrity on all servers and workstations.

• Train IT staff on maintaining and troubleshooting Unix and Windows environments.

SYSTEMS ANALYST January 2001 - January 2002

DISNEY REGIONAL ENTERTAINMENT Burbank, CA

Responsible for managing all attractions not related to Disney World or Disney Land.

RESPONSIBILITIES

• Supported multiple applications: Micros, Island One, SAP, and CBORD.

• Implemented new promotions and price changes across all locations.

• Monitored and updated Anti-Virus products for in house and all locations.

• Build all servers and workstations for office use and new attractions.

• Install and train personnel on all systems at new attractions and locations.

• Created and carried our detailed site plans and installs for new construction sites.

• Trained all staff in house on systems and software.

• Monitored and maintained system integrity on all servers and workstations.

PROJECT MANAGER/TECHNICAL ANALYST August 1997 - January 2001

AMUSEMENT SOLUTIONS Norcross, GA

Point of Sale Software Company that provides software, hardware and support to various theme parks

and family entertainment centers throughout the world.

RESPONSIBILITIES

• Support and provide updates to customers via remote login and phone calls.

• Responsible for creating and writing all software manuals for applications across all platforms.

• Created sales leads via cold calls and trade shows.

• Provide Scope of Work for new projects and updates.

• Troubleshoot hardware and software issues and resolve all issues in a timely manner.

• Assisted other sales representatives by setting up demonstrations and being their onsite technical

advisor.

• Trained and coached new project managers, support technicians and sales representatives.

• Respond to RFP and negotiate contracts.

• Test/debug database and applications for new installs, releases and updates.

• Set up SQL and create databases for each location.

• Troubleshoot and repair data issues using SQL tools.

• Evaluate customer needs and create a prioritized scope of work.

• Monitored and maintained system integrity on all servers and workstations.

• Train IT staff on maintaining and troubleshooting Unix and Windows environments.

ADMISSIONS MANAGER & INTERNATIONAL SALES MANAGER January 1992 – August 1997

WATER MANIA Kissimmee, FL

RESPONSIBILITIES

• Reconciled cash drawers and safe for over 100+ employees.

• Responsible for performing cash drops and spot checking drawers throughout the park.

• Verified Attendance reports.

• Created annual budgets.

• Coordinated scheduling for a staff of 30.

• Established relationships with international tour and travel operators from around the world.

• Promoted and sold park in various travel packages.

• Negotiated and executed contracts with operators for special park rates.

• Networked at all trade shows and special events.

• Responsible for the POS system and park system wide network.

EDUCATION AND TRAINING

UNIVERSITY OF SOUTH FLORIDA

Biology

VALENCIA COMMUNITY COLLEGE

General

TOOLS & TECHNOLOGY

• Red Hat Linux, Microsoft Server 2012, 2008, 2003, Windows 7, XP, Vista, NT Client & Server,

Windows 98, IIS, Sybase SQL, Microsoft SQL, Crystal Reports, QuickBooks, Microsoft Office,

Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Microsoft Outlook,

Microsoft Publisher, Microsoft Project, Microsoft SharePoint, Dropbox, Microsoft One Drive, Dejawin,

Micros, CBord, Aloha, RAID, Veritas, Vodavi Phone Systems, Term, LAN, WAN, TCPIP, PC

Anywhere, PC Charge, PayWare, PCI Compliance, LogMeIn, SalesForce, HelpTrac, ADP,

GoToMeeting, Remote Desktop, RealVNC, Terminal Server, ACT and many more as well as a multitude

of hardware products. In addition I am very experienced in cash handling, inventory control, COGS,

setting price points based on cost, reconciliation, payroll, human resources, sales and marketing.

Contact this candidate