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Customer Service Executive Assistant

Location:
North Haledon, NJ
Posted:
October 17, 2014

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Resume:

Diane Capetola

acgexx@r.postjobfree.com

201-***-****

** ****** ****** ***** ******* NJ 07508

Summary

Extensive experience working with senior level executives in a fast-paced

and demanding environment

Proven ability to multitask while demonstrating the capacity and

perseverance to solve complex problems independently

Well-developed writing, communication and interpersonal skills

Highly proficient in Microsoft Word, Excel, PowerPoint, Outlook, Visio,

Publisher and Access

Professional Experience

Verizon Wireless

One Verizon Way, Basking Ridge, NJ

05/2014-8/2014 / Contract Position

Executive Assistant to Executive Director and Three Directors

< Manage all aspects of the executive's calendars including

scheduling meetings and conferences, reserving conference

rooms, setting up conference call/WebEx login credentials,

and making travel arrangements

< Send out documents and meeting updates prior to scheduled

meetings and print materials for meetings

< Maintain distribution lists for executive's teams and

attendee lists for reoccurring meetings

< Make point to point travel arrangements for all meetings and

conferences including airline reservations (Orbitz for

Business), hotel and car service reservations (directly with

service providers)

< Planned and arranged logistics for offsite Verizon conference

at the Intercontinental Hotel in Chicago, IL

< Updated and distributed agenda and presentation materials to

30+ attendees

< Selected menu items for breakfast, lunch and break periods

for each day of conference

< Ordered AV equipment and directed set-up at each meeting

< Arranged a dinner in the evening for conference attendees at

a local restaurant

< Process expense reports, approve timesheets, and reserve

conference rooms in Oracle/PeopleSoft application

< In charge of all catering arrangements with onsite vendor

Aramark, and outside vendors

< Direct the on board process of new employees to secure

cubicles, laptops, cell and desk phones, parking decals,

employee badges and login credentials

< Order office supplies from Staples, headset equipment from

Sencomm, and business cards from Converge

< Set up FedEx deliveries and print labels for packages

< Work directly with the Facilities Management Department, and

IT Department to resolve equipment and computer issues

< Update weekly schedules, out of office schedules, and

organizational charts for executive's teams

07/2013-11/2013 / Contract Position

Executive Assistant to Executive Director and Three Directors

< Scheduled meetings in Outlook calendars and made conference room

reservations in Oracle based application

< Registered visitors with Security Center and physically greeted and

accompanied visitors to conference rooms

< Summarized Verizon promotions and ongoing programs, and updated

Organizational Structures in PowerPoint

< Printed and collated documents for meetings and summarized meeting

highlights

< Arranged travel arrangements that included car service, airline

flights, and hotels

< Answered phones and handled requests appropriately

Smile Train Inc.

41 Madison Avenue, New York, NY

11/2011-11/2012 / Company Downsized

Executive Assistant to Executive Director and Executive Management Team

< Provided administrative support to and managed schedules in Outlook

for the Executive Director and the Executive Management Team

< Processed expense reports in Concur for all members of the Executive

Management Team

< Prepared meeting materials and scheduled and set up all conference

call meetings and WebEx meetings for both national and international

meetings

< Ordered all food for meetings and took notes and provided meeting

summaries

< Arranged both national and international travel and hotel

accommodations for Executive Management Team, Board of Director

members, Medical Advisory Board members, and International Staff

members

< Interacted with major donors by phone and personally composed

correspondence and emails for all major donors

< Updated donor personal information and generated reports from the PIDI

Donor Direct Database

< Investigated and created a PowerPoint presentation of the correlation

between name branding and donor giving by Susan G. Komen and March of

Dimes

< Researched document management systems for document storage and

retrieval by Toshiba/DocuWare, EMC/Documentum, and

Microsoft/SharePoint

< Worked closely with IT service provider concerning network

connectivity and maintenance, and special IT projects

< Maintained distribution lists in Outlook and updated organization

chart in Visio

Cegedim Strategic Data, USA

10 Exchange Place, Jersey City, NJ

03/2008-09/2010 / Company Downsized

Executive Assistant to VP and US Director

< Handled both domestic and international travel for all company

employees

< Scheduled all meetings, luncheons, conference calls, and WebEx

meetings with clients

< Managed all arrangements for attendance at all pharmaceutical

conferences

< Responsible for the timely reporting of weekly sales activities in

Excel for US team

< Recorded notes at all meetings and emailed summaries to all

participants

< Acted as liaison with Paris, France headquarters office concerning

confidential information

< Created presentations in PowerPoint for sales meetings with clients

< Proofread client proposals and electronically filed sales paperwork

< Provided customer service to clients via correspondence, email and

phone

< Approved vendor invoices for payment and reconciled American Express

account

< Researched sites for sales training seminars and organized all

employee meetings

< Maintained time-off database, company intranet, and security badge

system

< Assisted HR Manager with the onboarding of new employees

< Introduced cost saving program for office supplies and marketing

materials

< Ordered all office supplies and provided detailed inventory on a

monthly basis

Long Beach Acceptance

One Mack Centre Drive, Paramus, NJ

11/2005-10/2007 / Corporate Merger with AmeriCredit

Executive Assistant to CEO and COO

< Scheduled all appointments and events in Outlook

< Handled travel arrangements for entire sales staff in addition to CEO

and COO

< Provided customer service to clients through written correspondence

and by phone

< Organized monthly breakfast meetings and printed employee reward

certificates

< Required to maintain confidential information and act as liaison with

departments

< Compiled and analyzed data in Excel by day, month, and year

< Created PowerPoint presentations summarizing sales trends for national

accounts

< Designed promotional and marketing materials

< Chief computer administrator of web-based incentive program for car

dealers

PCNP

1307 Springfield Avenue, New Providence

10/2002-11/2005 / Better Opportunity

Executive Assistant to Youth Director

< Handled all travel arrangements for mission trips, domestic and

international

< Created new templates in Publisher for weekly newsletters and

bulletins

< Served as main point of contact with parents and guardians

< Organized weekly and monthly programs for junior high and high school

students

Education

Rutgers, The State University - Newark, NJ

B.A. Psychology 1981

Member Phi Beta Kappa/GPA 3.8



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