JAZMINE FLOYD

***** ******* ******

Rancho Cucamonga, CA 91730

Phone: (951) 204- 1295

Email: acgex7@r.postjobfree.com

Jazmine M. Floyd

OBJECTIVE

To secure a responsible career opportunity, where I can fully utilize my customer service skills, training, and positive attitude

while making a significant contribution to the success of my employer.

CORE STRENGTHS

Communicating, Flexibility, Learning agility, Critical thinking,Leadership

EXPERIENCE

CUSTOMER CARE, TIME WARNER CABLE

JANUARY 2014 – JUNE 2014

Assisting customers with complaints, payments, helping customers with starting service, assisting with troubleshooting issues

with equipment. Exceeding scorecard measurements.

Retention Specialist, Los Angeles Newspaper Group

August 2012- January 2014

Assisting customers with complaints, payments, and subscribing to the paper. Responsible for

outbound calls to check status of service and performing data entry.

Medical Assistant (Temp), Cucamonga Valley Medical

August 2011- September 2011

Scheduled patients, answered phones, maintained an orderly workplace, vitals, roomed patient, and assisting doctor with

small procedures.

Cashier (Seasonal), Best Buy

August 2009 – January 2010

Responsibilities included greeting customers, assisting with location of merchandise, stocking shelves, resolving customer

complaints in a timely manner and handling cash transactions.

Intern Mail Clerk (Summer Job), Cigna Healthcare

June 2007 – September 2007

Answered phones, directed calls to appropriate staff, opened mail, made photocopies, mailed appeal correspondence and

faxed information to patients and medical offices.

EDUCATION

AZUSA PACIFIC ONLINE UNIVERSITY

Azusa, CA Health Science – Degree in 2015

EVEREST COLLEGE

ONTARIO, CA MEDICAL ASSISTING - DIPLOMA

PASADENA HIGH SCHOOL

PASADENA, CA HIGH SCHOOL - DIPLOMA

REFERENCES

Available Upon Request

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