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Customer Service Assistant

Location:
Plymouth, MI, 48170
Posted:
October 17, 2014

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Resume:

Patrick Lytle

Address

**** *****

Plymouth, MI *8170

734-***-****

acgex5@r.postjobfree.com

Education

Bachelor of Chemical Engineering, University of Dayton, Dayton, OH, GPA: 2.8/4.0

Specialty coursework: Petroleum Engineering, Nuclear Engineering

Major Projects: Senior Design Project, Process Control Lab Final Presentation

Work Experience

University of Dayton-Facilities Management

o Student Operations Assistant- Student Supervisor (May 2013-April 2014)

Promoted from Assistant to Supervisor

Coordinated group of 6 student workers in completing the daily tasks, managed work flow

Mediated conflicts between the student workers and the property managers, creatively solved problems

to minimize impact to internal customers.

Student Operations Assistant (May 2012- May 2013)

o

Organized storage room; maintained inventory list

Moved furniture in and out of student residences; performed other tasks assigned by supervisors.

Gamly Clips- A Great Clips Franchisee

o Receptionist/Marketing Assistant (August 2011- Current)

Used CRM computer system to enter customers into database; maintained records

Scheduled appointments and greeted customers, processed sales using cash register

Maintained neat and orderly salon environment, restocked products

Fulfilled advertising and special promotions; distributed flyers, staffed events table, wore mascot

costume.

Skills

Technical: Strong organic chemistry skills, good communication skills include technical writing. Detail oriented and

accurate record keeper. Proficient in MS Office Suite, Visual Basic, MATLAB, CHEMCAD, ability read prints and

schematics

Personal: Self-starter and hard worker with customer service focus. Works well in team, good leadership skills, strong

problem solving skills.



Contact this candidate