Ron Norman

**** *. ***** ***. *******, Az ***** – 480-***-**** – acgewx@r.postjobfree.com

Professional Background

Responsible Healthcare liaison with excellent communication skills demonstrated by 10 years of

experience in healthcare.

Skill Highlights

• Strong clinical judgment

• Problem resolution ability

• Patient/family focused

• Strong ability to multi task

• Patient relations

• Customer Service

Professional Experience

Promise Hospital October 2011 to present

Mesa, Az

Long Term Acute Liaison

*Manage territory with communication between physician and case manager

*Market to physician’s offices with in services and education on long term care placement and length of

stay

*Streamline transfer of patients from Acute Care Hospital to Long Term Acute Care facility

*Build relationships with insurance case managers to effectively obtain authorization for transfer

HealthSouth February 209 to October 2011

Scottsdale, Az

Acute Rehab Liaison

*Communicate with referring hospitals for seamless transition of patients to Inpatient Acute Rehab

*Educate and market to outside physicians re:appropriate patients for acute rehab

*Educate patients and their families about treatments and needs for acute rehab

*Successfully complete pre admission screen on patients and coordinate transfer to facility

*Plan and implement in services for various hospitals, physical and occupational therapy offices to

market and educate about HealthSouth's benefits to patients

Phoenix St. Luke's January 2007 to February 2009

Phoenix, Az

Acute Rehab Liaison

*Established collaborative relationships with case managers and social workers in hospital setting

*Completed pre admission screens for possible patient placement

*Presented pre admission screens to Medical Director

La Estancia Nursing and Rehab February 2006 to January 2007

Ahwatukee, Az

Marketing/Admissions Director

*Marketed to various hospitals, physicians' offices, and insurance companies to further new

facility visibility and growth

*Obtained insurance authorizations from various insurance companies

*Communicated compassionately and effectively with family member for correct placement of patients

*Designed and implemented customer service program for facility

*Marketed to Ahwatukee Chamber of Commerce to enhance new facility visibility in the community

Casa Grande Rehab March 2004 to February 2006

Casa Grande, Az

Acute Rehab Liaison

*Networked and promoted facility to patients at various hospitals

*Educated family members and potential patients about facility benefits

*Organized multiple in services for physicians and case managers to educate about acute rehab

criteria and potential patients

*Followed up on referral sources from local hospitals

*Completed pre admission screens on potential patients

*Communicated effectively and efficiently with Medical Director regarding potential patients

*Utilized knowledge of specific insurance criteria

*Communicated with insurance companies to obtain authorizations in timely manner

Tempe St. Luke's Hospital March 2002 to March

2004

Tempe, Az

Case Manager

*Effectively completed utilization reviews with insurance companies to ensure continued length of

stay for patients

*Advocated on patient's behalf to facility regarding any issues during stay

*Advised patients and families with discharge planning

*Collaborated with physicians about patient discharge plans

*Finalized discharge plans for patients needing further care such as: home health, skilled nursing,

long term care, or acute rehab placement

Education

Mesa Community College

Mesa, AZ

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