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Customer Service Administrative Assistant

Location:
Mount Ephraim, NJ
Posted:
October 17, 2014

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Resume:

Shonda R. Jones

**** ********* ******, **********, ** 08110* (C) 856-***-*****

acgewn@r.postjobfree.com

http://www.linkedin.com/in/shondajones/

Education

Omega Technical Institute, Diploma

Pierce Junior College, Associate Degree

Professional Experience

Clerk, Superior Court Camden Vicinage (daily 35 hour weekly Volunteer)

June 2013 - August 2014

> Provided clerical and administrative support to manager and professional

staff as assigned by court executives

> Quality customer service

> Handled customer inquiries, requests and prioritizing customer service

issues

> Provided information to the public

> Routed telephone calls to court personnel

> Handled confidential and/or sensitive material

> Composed routine correspondence and proofread and edit written materials

for accuracy

> Formatted and arranged material

> Filed and other duties as assigned

Legal Secretary, Legal Medical Origin Staffing Employee August 2006 - June

2009

> Maintained attorney's calendar for scheduled meetings and appointments

> Handled confidential and/or sensitive matters daily which included but

not limited to preparing and processing legal documentation for various

legal practices, and created new bankruptcy case profiles

> Provided quality customer service

> Maintained case files

> Coordinated work flow between satellite offices

> Performed internet searches and reviewed legal publications for research

of pending cases

> Transcribed dictated material and compiled new client information and

imported into database

> Mailed, faxed and arranged delivery of legal correspondence to clients,

witnesses and court officials

Satellite Secretary/Word Processor, Dechert LLP July 2000 - June 2006

> Prepared and drafted various types of legal documentation such as:

subpoenas, complaints, motions, interrogatories, summonses, appeals,

pretrial agreements, leases, mortgages and agreements for real estate

> Transcribed dictated material for a variety of reports, and/or edit other

written materials for accuracy, format, and arrangement of material

> Handled confidential and/or sensitive matters daily

> Assisted in solving computer related problems by implementing new

procedures

> Organized litigation materials for major corporation cases

Satellite Secretary/Word Processor, Dechert Price & Rhoads (HRA Inc.

employee) October 1999 - July 2000

> Prepared various types of legal documentation

> Transcribed dictated material

> Created mail merges for new law student recruitment and mass mailings

> Created and revised documentation

Administrative Assistant, Campbell Soup Company, (Kelly Services

employee) February 1998 - October 1999

> Prepared office correspondence and storage agreements for both outside

and interoffice

> Assisted the legal department with the Y2K compliance project

> Filed all of the office records

> Received faxed correspondence

> Distributed and forwarded all incoming/outgoing mail

> Answered incoming calls for the purchasing managers and co-workers within

my working area

> Completed expense sheets

> Inputted bills for the control department

VOLUNTEER EXPERIENCE

Bakery Assistant, Respond Pastry Shop

> Assisted with baking bread, pastries, desserts, and washing dishes

> Entered ingredients, recipes, invoices, and various office correspondence

into the computer

Blood Services Volunteer, American Red Cross

> Greeted blood services volunteers by helping them sign in and provide

reading material before their scheduled blood donation appointment

> Made sure that the volunteers are hydrated and their blood sugar is

elevated before they leave the premises

> Answered the telephone to provide clients with disaster, blood donations,

and help finding food and shelter



Contact this candidate