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Customer Service Representative

Location:
Lafayette, LA
Posted:
October 17, 2014

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Resume:

Sarah Mouton

**** ********* ***.; Lafayette, La *0501; 337-***-****

E-mail: acgevq@r.postjobfree.com

OBJECTIVE

Seeking an opportunity to utilize my skills and professional experience in a position that will

contribute to the growth of the company.

Professional Experience

L & D Community Care January 2012-June 17, 2014

Personnel Interviewer/Recuriter

Recruit, interview and hire perspective employees;

Conduct new hire orientation including administering and grading state approved test;

Responsible for obtaining criminal and DMV background checks;

Responsible for entering new hire data and register new hires with the Department of Labor

and the Louisiana State Board of Nursing;

Complete tax forms and I-9;

Provide monthly schedules for field workers and families;

Attend safety meetings and provide minutes to staff;

Request drug screens and review results and;

Complete workman’s compensation reports/claims pertaining to the injuries of clients and

or staff; file with staff attorney if needed.

Acadiana Outreach Center December 2008-July 2011

Admissions Coordinator/Case Manager, Abbeville, La 70510

Review psychological reports and evaluations, medical history, and assessments;

Check- in patients and properly document registration; which included establishing patient

charts, ensuring all admission documentation is dated and signed;

Coordinate arrival dates and time with jails and treatment facilities/hospitals or private

individuals;

Assisting clients with attaining services from other agencies, such as housing, financial

assistance, additional mental health care, etc.;

Schedule patient appointments and assist with other various appointments including

accompanying clients to doctor’s appointments and or court appearances;

File documents accurately in the corresponding patients chart;

Ensure proper documentation of changes in level of care and provide those documents to the

staff as requested;

Retrieve medical records and deliver to appropriate departments;

Maintain record documentation including; entering information into national case

management data base;

Assist/distribute in the dispensing of daily medication;

Attend and participate in staff meetings;

Prepare and gather data for special and routine reports and provide formal responses to

request for data; and track bed availability;

Assist in developing, implementing, coordinating and; monitoring all administrative

functions essential to management;

Provide monthly status reports to the courts and probation officers;

Insurance verification, greeting visitors, referring visitors or phone calls to the appropriate

personnel, preparing clinical records, and maintaining data bases for follow-up services;

Billing and invoicing;

Maintain 25+ cases.

Dollar Financial Group (Money Mart) September 2008-December 2008

Customer Service Representative, Lafayette, La.

Process loan applications and assist customers with renewals and payments,

Send and receive Western Union Transactions, assist customers with bill payments, check

cashing and money orders purchases;

Ensure all transactions are accurate and all policies are followed, maintain files;

Provide exceptional customer service and;

Maintain and balance cash drawer and safe. Also trained in money laundering laws and cross

selling.

Lafayette City Court August 1990-August 2008

Deputy Clerk of Court II, Lafayette, La.

Review and process documents or orders; completing forms; provide and receive

information; entering or retrieve data using automated databases or manual logs;

scheduling/calendaring appointments;

File Court documents and receipts, fine and bond payments;

Balance and reconcile daily cash receipts;

Enter case information and generated Court documents, drafts correspondence in reply to

request for case inquiries, record inspections and record searches officers of the Court and

general public ;

Maintain witness list, issue summons, and maintain logs and records and prepares statistical

reports;

Knowledgeable of court rules; legal terminology; witness management; evidence handling;

court records maintenance, retention and destruction of records;

Researcd automated and hard-copy files for case status information, inquiries or services;

collect or compile statistical data; administer oaths or affirmations; type correspondence,

reports;

Prepare juvenile minutes; petitions and citations; process bills information/affidavits;

warrants and subpoenas;

Arrange transportation to and from court for inmates; process commitment and release

orders;

Provide excellent customer service while assisting the general public, attorneys, judicial

officers or staff.

Education

High School

Holy Rosary Institute (05/01/1975 - 05/23/1979)

Lafayette, Louisiana

Spencer Business College (01/19/1980 - 01/05/1981)

Lafayette, Louisiana

Certificate: Executive Secretary

References available upon request



Contact this candidate