Miguel Llano
**** ********* ***** **********, ** 60586
708-***-**** cell * acgeut@r.postjobfree.com
Qualifications for Operations Management
Business services professional offers nineteen years in all aspects of cost effective warehouse, distribution
and transportation operations, including administrative operations management and regulation compliance with the
Department of Transportation, Public Health and Agriculture. Background encompasses extensive P&L responsibility,
customer service, sales, staff scheduling and orientation. Speaks and writes fluent English and Spanish.
Areas of Expertise
Sales Management * Customer Service * Administrative Management * Operations Management
Facility Management * Loss/Prevention Control * Inventory Control * Hazardous Material
Automated Sorting Systems * Regulation Compliance * Training/Development * Safety Regulations
Department of Transportation * Standard Operating Procedures * Illinois Department of Public Health Certified
*P&L Management * Illinois Department of Agriculture Certified
Education
University of Phoenix 2003-2005
BA/Business Management
Professional Profile
Palogix Supply Chain Services
Terminal Manager 12/2013- present
• Develop/maintain profitable supply chain plan for existing and new product introduction by coordinating
requirements across various functional areas to include Purchasing, Demand Planning, Labor and
Resource Planning, Shipping, Receiving, Material Handling and Inventory control functions.
• Overall accountability for adherence to supply chain and cost reductions targets, supplier delivery
requirements, overseeing demand planning activities monitoring progress, revising schedules and
resolving cross departmental problems.
• Achieve financial objectives by compiling and studying costs; initiating corrective actions and
implementing continuous improvement opportunities.
• Define and recommend departmental objectives, prepares budgets and cost reductions targets.
• Develop, monitor and analyze key performance indicators for supply chain activities.
• Support project management decisions concerning the outsourcing of products after reviewing internal
capacity, capabilities and production scheduling.
• Assist with the development of various business related forecast.
• Coordinate with Product Management group to aid in the “make/buy” product decisions which this
position is the final decision maker.
• Drive, manage and improve processes
Orkin Pest Control
Operation Manager 05/2005-12/2013
• Direct the sales, service and administrative functions of the assigned location to provide quality service to all
customers and achieve defined performance objectives.
• Recruit, select and train sales, service and administrative staff.
• Conduct branch, sales and service meetings.
• Responsible for the overall operating budget of $10M.
• Direct the effective activity of the sales department to achieve assigned goals.
• Audit and approve sales Service Agreements.
• Direct the effective activity of the service department to achieve assigned goals.
• Conduct periodic audits of service work performed.
• Maintain proper inventory of pest and termite control material and related products.
• Direct the effective activity of the administrative department (Service Manager, office manager, pest control
administrative, termite administrative, service scheduler, inside sales specialist) in maintaining accurate customer
records, processing customer service requests, and preparing various management reports. participate in various
manager meetings and training programs.
VITRAN EXPRESS
Operations Manager 6/2004-05/2005
• Responsible for overseeing inbound planning, pickup and delivery operations, driver recruiting and
management.
• Oversee and manage inbound and outbound dock operations, pick-up and delivery activities, city dispatch,
customer support and load planning.
• Ensure that production levels are met through control of dock operations.
• Monitor production levels and plan staffing needs to work inbound/outbound freight for the terminal.
• Assign dockworkers to area of responsibility according to production levels and applicable work rules.
• Ensure that outbound loads are properly stacked to meet productivity and claims control goals.
• Maintain a safe work area to minimize hazards and work related injuries. Improve employee relations through
motivation, feedback and coaching.
WATKINS MOTOR LINES
Distribution Operation Supervisor 2/2004-6/2004
• Responsible for overseeing inbound planning, pickup and delivery operations, driver recruiting and
management.
• Oversee and manage inbound and outbound dock operations, pick-up and delivery activities, city dispatch,
customer support and load planning.
• Ensure that production levels are met through control of dock operations.
• Monitor production levels and plan staffing needs to work inbound/outbound freight for the terminal.
• Assign dockworkers to area of responsibility according to production levels and applicable work rules.
• Ensure that outbound loads are properly stacked to meet productivity and claims control goals.
• Maintain a safe work area to minimize hazards and work related injuries. Improve employee relations through
motivation, feedback and coaching.
YELLOW TRANSPORTATION INC.
Distribution Center Supervisor 9/ 2002-10/2003
• Responsible for overseeing inbound planning, pickup and delivery operations, driver recruiting and
management.
• Oversee and manage inbound and outbound dock operations, pick-up and delivery activities, city dispatch,
customer support and load planning.
• Ensure that production levels are met through control of dock operations.
• Monitor production levels and plan staffing needs to work inbound/outbound freight for the terminal.
• Assign dockworkers to area of responsibility according to production levels and applicable work rules.
• Ensure that outbound loads are properly stacked to meet productivity and claims control goals.
• Maintain a safe work area to minimize hazards and work related injuries. Improve employee relations through
motivation, feedback and coaching.
FEDERAL EXPRESS CORPORATION
Station Operation Manager 6/1996- 9/2002
Customer Service 6/1994-6/1996
Team Lead Handler 2/1993-6/1994
• Responsible for the overall planning, organizing, staffing, directing and controlling of the 150,000 square foot
facility.
• Selects, trains, and develops 150 indirect and 6 direct personnel while administering an annual operating
budget of $85M.
• Process overall inbound and outbound of 25,000 packages per day.
• Control manpower through planning, organizing, and scheduling to minimize loss of time, working within capital
and operating expense budgets.
• Ensure proper security for FEDEX and customer properties.
• Lend personal support to the sales effort within the area served by the station, maintaining direct interface with
the local sales organization and top accounts.