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Customer Service Office

Location:
Los Angeles, CA
Posted:
October 17, 2014

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Resume:

BRIAN PARKER

Summary of Qualifications: Facility Management Professional with over 10

years of experience. An articulate, solution driven, innovative team player

with excellent communication skills and recognized for valuable

contributions enhancing the success of companies.

Dendreon Corporation, Seal Beach, CA

11/15/2010 - 01/15/2014

Facility Coordinator

Manage maintain work orders, including work order generation and

ensuring all follow-up activities are complete, including complete

documentation approvals, closeout-consumer notification and archiving.

. Generate monthly preventive maintenance and calibration schedules,

prepare all documentations and ensure completion of follow -up

activities including documentation updates, creation of electronic

records, approvals, close-out, activity rescheduling customer

notification and archiving.

Responsible for purchasing and managing planned parts for on demand

and scheduled preventive maintenance work orders.

Provide administrative support to facilities maintenance department

during shutdowns and other major planned work activities.

Create Building Maintenance System monthly trending graphs on all GMP

equipment and reconcile GMP environmental monitoring system alarms

daily.

. Assists in writing and revising facility SOP's and appropriate

procedures to ensure high reliability of department documentation and

procedures.

Breville USA, Torrance, CA

09/07/2006 - 01/09/2009

Facility Coordinator:

. Kept tasks on track and provided real time communications with

facilities, IT group, employees, DC Department management, Quality

Control Department and vendors to provide quality customer service.

. Managed building permits, maintenance contracts, outside contractors,

repairs related to warehouse/office supplies, HVAC units,

printers/copiers, electrical, mechanical, lighting system, security

system, pest control, landscaping service and plumbing.

. Compiled and maintained control records and related files to release

blueprints, drawings, and engineering documents to manufacturing and

other operating departments.

. Oversaw the annual operation budget including preparation and

adherence to budget line items and align resources as necessary to

meet servicing needs within the budget.

. Coordinated all requests for renovations, redecorating with designers,

engineer, architects and prepared written materials including data

entry, outgoing correspondence, reports, and procedural guidelines

using MSWord, MS Excel, and MS Outlook.

. Maintained relocation schedules providing an EHS working condition to

prevent injures to employees, oversaw the visibility of the warehouse

security system, exit signs, working water hoses, sprinklers, monthly

fire extinguisher checks, yearly walk through with fire inspector

verifying the facility is up to code.

Cushman & Wakefield for Symantec, Santa Monica, CA

04/06 2006 - 09/06/2006

Facility Technician:

. Supported and maintained for a staff of 700 Symantec employees

tracking projects and work orders for all relocations, including

scheduling calendars, meetings, following up on routine issues and

reporting on - going status to Facility Manager.

. Assisted in layout for equipment installations, construction and

repair of a variety of plant or office structures such as walls,

partitions, doors and concrete forms.

. Performed routine safety checks on heating, cooling and other

equipment.

. Managed office supplies stock, technical equipment, ordered office

supplies for Symantec employees and coded all service invoices

monitoring for accuracy of charges.

. Provided mailroom support, coverage, evaluating the accuracy of

shipment invoices for 700 Symantec employees.

DMX MUSIC, Los Angeles, CA

01/14/2000 - 08/05/2005

Facility Coordinator:

. Provided coordination for a fast paced, multi-tasked position that

required effective management skills for all 23 nation wide locations.

. Served as liaison with internal and external property constituents,

contractors, and vendors; ensuring adherence to building codes and

regulations to maintain a safe and orderly work environment.

. Responsible for the smooth operations of office supply functions:

including kitchen supplies, business cards, stationary and coded all

telecommunication service invoices.

. Provided mailroom support and coverage, evaluating the accuracy of

shipment invoices for over 130 employees.

. Assisted in the coverage of the executive office switchboard

generating courteous telecommunication skills.

. Managed relocations and distributed security badges, keys, office

inventory such as business supplies, and technical equipment.

Technical Skills/Equipment

Blue Mountain Regulatory Assets Manager, AMEGA Scientific Equipment

Monitoring System/Big Integrity/Microsoft Windows/MS

Word/Excel/Office/Outlook Operation of USPS, (Pitney-Bowes, FedEx, UPS, DHL

mailing and shipping systems

Completed the Safety and Operation Training of JLG Lifts

Education and Training

Pacific Gateway Workforce Investment, Long Beach, CA

Career Enhancement

Business Training School, Lakewood, CA

Property Management, Real Estate Principles and Customer Service

Certification

Langston University, Langston, Ok

Broadcast Journalism courses

Arrow Lifts Rentals, Orange County, CA

Completed the Safety and Operation Training of JLG Articulated Lifts

Awards/Affiliations

DMX MUSIC, Los Angeles, CA

. Five year appreciation award in recognition valuable contributions to

the success of DMXMUSIC

. Customer First Champ

. Employee of the Year



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