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Customer Service Manager supervisor,warehouse manager

Location:
Seville, OH, 44273
Posted:
October 17, 2014

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Resume:

Donald Chiesa

. **** Hubbard Valley Road Seville, Ohio 44273 . acget6@r.postjobfree.com .

(H) 330-***-**** (C) 330-***-****

Highlights of Qualifications and Strengths

Dependable & Proven Leader Creative Problem Solver

Effective Communicator

Managerial Experience Excellent People Skills

Detail Oriented

Proactive Self Motivated Takes

Initiative

Experience

Rotek Incorporated - Ring Rolling Mill Operator

Aurora, Ohio 2013 - Present

. Plan, direct & coordinate line personnel on production activities of

160 ton hot ring rolling mill producing solid seamless rings.

. Ensure high quality standards met through maintaining traceability

documentation for entire manufacturing process.

. Enforcing daily 5's initiatives and preventative maintenance

procedures on the mill.

. Responsible for monitoring furnace temperatures to ensure proper

rolling conditions for material.

Automation Tool and Die - Warehouse Manager

Brunswick, Ohio 2008 - 2012

. Managed day to day operation of 3 manufacturing cells within small

stamping warehouse.

. Created atmosphere for improvement though lean principles and employee

involvement.

. Established systems to enhance quality and on time shipments

fulfilling or exceeding customer requirements.

. Maintained cycle count schedule.

. Packed parts and loaded trucks as needed on the warehouse floor.

Lowes Home Improvement - Zone Manager

Wooster, Ohio 2004 - 2007

. Hired in as Zone Manager

. Led 135 employees throughout 5 departments, including Department

Managers

. Exceeded sales and budget goals

. Completed Lowes internal 10week program for managers, scored 96% on

final test

. Other duties include merchandising for current advertising, and

planning for upcoming seasons

. Inventory control and ordering to support selling levels

Shiloh Industries, Inc.

Valley City, Ohio 1987 - 2002

(I held various positions of increasing responsibility throughout my 15-

year tenure with Shiloh Industries)

Materials Manager - Ohio Welded Blank (2001-2002)

. Responsible for all scheduling of production equipment and

shipments.(100% on time delivery rate)

. Managed all customer service functions.

. Managed inventories levels and overtime requirements Vs customer

requirements.

. Managed all non-conforming material, created disposition process for

vendor reimbursement.

. Managed all personnel in materials department and all production floor

material handling functions.

. Responsible for all Qs 9000 procedures for materials through out shop.

Donald Chiesa

. 9479 Hubbard Valley Road Seville, Ohio 44273 . acget6@r.postjobfree.com .

(H) 330-***-**** (C) 330-***-****

Shiloh Industries, Inc-continued

Plant Superintendent - Ohio Welded Blank (1998 - 2001)

. Hired and managed approximately 200 employee's

. Worked with Human Resources to write company policies.

. Overseen the shipment and set-up of new equipment. Created production

floor procedures. Represented Shiloh Ind. in interactions and

communications with key contacts, outside professionals in the launch

of new product lines.

. Set-up the supporting departments for production in new plant.

(Shipping, receiving, materials).

. Coordinated the exporting of welded blanks to Mexico for General

Motors while a Mexican facility was being built and aided in training

of staff for this plant. Performed special projects as requested.

. Staffed new facility and became certified as a Q.S.9000 plant. Served

as shared resource to Shiloh De Mexico.

. Established production-floor procedures and material flow solutions as

well as material storage procedures.

. Lowered manufacturing errors by implementing daily process audits

. Developed shipping program for Just In Time delivery.

Raw Materials Coordinator - Medina Blanking (1996 - 1998)

. Responsible for release of weekly raw material (steel coils) for

blanking facility.

. Provided administrative control for the receipt, internal management,

and prompt response to all inquires for raw materials

. Worked with steel vendors to disposition raw material non-conformance.

(AK Steel, BETH Steel, USS).

. Participated in preparation for certification and implementation for

QS9000.

. Work with Production Scheduling to assure accurate forecasting to

control inventory of raw material.

Operating Tech - Medina Blanking (1987 - 1996)

. Began cross training in every department, to help set-up new facility.

. Help refine production floor procedures as new equipment was acquired.

. Served on numerous teams for continuous improvement.

. Help set-up the employee suggestions and reward program.

Supervisor- Berkley Small Mfg.

Medina, Ohio 1984 - 1987

. Supervised two departments a total of 35 employees, Final Assembly

and, Material Handling.

. Visited customers throughout the U.S. to provide technical support as

needed.

. Worked closely with Customer service to ensure orders or modifications

to original orders were produced to customer's specifications.

. Assisted in complete plant inventory/reconciliation.

. Involved with various continuous improvement projects.

Training

. Ford Lean Manufacturing Training

. Six Sigma Training

. Ford Problem Solving Training (PDCA)

. Compliance with Employment Law, Discipline/Discharge Training

. Investigation/Documentation and Goal Setting Training

. Q.S. 9000 Operating Procedures

Education

. Lorain Community College - Managerial focus

. Medina High School



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