DEVEN KUMAR

Contact Number: - +91-813*******-***, SaraswatiPuram, New Campus E-mail Id: - acget1@r.postjobfree.com

+91-11-326***** Jawaharlal Nehru University Social Id: - acget1@r.postjobfree.com

New Delhi – 110067.

CAREER OBJECTIVE

• To reach the highest in an organization and willing to work in shifts with hard work. To build a career in an

organization to put my best efforts with dedication. Endeavour to perform well where I can groom my

communication skills and knowledge. I am looking for a rewarding career in an organization which offers

continuous opportunities in the field of Clients Servicing, People/Operation Management wherein I can

utilize my skills and abilities and deliver my best.

PROFESSIONAL ABRIDGEMENT

• A dynamic professional career with over Six years of experience in Project Planning & Management,

Administration, Operations Management and People Management.

• A project planner with expertise in planning, executing and spearheading various projects within time

frame and maintain SLA.

• Proven track record of managing processes/SOPs, Presentations and streamlining workflow & creating

team work environment to enhance productivity innovatively.

• Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various

training sessions for enhancing the performance and quality of service.

• Ensuring that the process surpasses achievement of delivery & services quality norms for all valuable

clients.

• Proficiency in the field of Project Management - Strategic Planning - Operations Management - Resource

Management - Manpower Planning - Relationship Management - General Administration - Client

Servicing.

• Other Professional skills are problem solving, communication team player skills, conflict management,

interpersonal skills, planning and organization, leadership and motivation skills.

PROFESSIONAL QUALIFICATION

• Six Sigma – Green Belt (Lean – Denial Management) from Institute of Sigma Learning (System

Dynamics) in the Year of 2013

• Excellent working knowledge of Microsoft Office tools are like: - MS Excel, MS Word, MS Access, MS

PowerPoint, MS Outlook Email Servers.

• Excellent working knowledge and familiar working with Windows XP, 2000, 2000NT, Window 7, Window

Vista and Linux.

• Good Typing Speed: - 40 wpm with 98% Accuracy.

• Basic knowledge of Hardware & Networking and Assembling parts of Computer.

• Complete a one year Diploma Course of Computer Application from F-Tech Delhi.

ACADEMIC QUALIFICATION

• Pursuing MBA from Sikkim Manipal University in the field of Operation Management & Finance.

• Complete Graduation from Delhi University in the field of Arts of in 2009.

• Complete Sr. Secondary Examination from NIOS Board New Delhi in 2006.

• Complete Secondary Examination from NIOS Board New Delhi in 2003.

PROFESSIONAL EXPERIENCE

• Worked with: - Multi Specialist Medical Billing Solutions Pvt. Ltd. In New Delhi.

• Working duration: - April 2011 to Till Date

• Working As a: - Sr. Team Leader

• Work Responsibilities: - Presently working with U.S. Physicians, Medical Groups and Hospitals for

Collections of denied Health Insurance Claims for Account Receivable. Handling team of account

receivable and responsible for the revenue collection target. Acting as an escalation gate to resolve critical

issues of the team members. Handling team with good processes and practices as well as client handling.

Interacting with senior leadership team with managing team reports.

• Worked with: - Accretive Health Services Pvt. Ltd. In Gurgaon.

• Workingduration: - November 2009 to April 2011

• Working As a: - Sr. Process Analyst

• Work Responsibilities: - Worked with U.S. Physicians, Medical Groups and Hospitals for Collections of

denied Health Insurance Claims for Account Receivable. In terms of US Medical Billing. I am responsible

for making B2B calling for revenue generation for US Hospitals and good processes and practices.

Managing processes/SOPs, Presentations and streamlining workflow & creating team work environment to

enhance productivity innovatively

• Worked with: - Wipro Info-Tech Ltd. In Gurgaon.

• Working duration: - June2008 to November 2009

• Working As a: - Helpdesk Coordinator

• Work Responsibilities:Handling Online Filing of Shipping Bill, Bill of Entry, IGM & Console, Oversaw

team management and supervision, Planed and applied new policies for team. Coordinated with team

member and other colleagues. Prepared team report, development strategies and other documents for team

management. Expressed and encourage for team development

PERSONAL INFORMATION

FATHER’S NAME : BRIJESH KUMAR

DATE OF BIRTH : 21st FEBRUARY 1988

LANGUAGE PROFICIENCY: HINDI {R-W-S}

ENGLISH {R-W-S}

KEY SKILLS : 1). Result Oriented Person

2). Positive Attitude

3). Communication Skills

4). Dedication towards work.

DECLARATION: -

I am Comfortable to working in Shifts

I am confident of my ability to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Date:

Place: New Delhi. Deven Kumar

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