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Customer Service Sales

Location:
Plainfield, IL
Posted:
October 17, 2014

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Resume:

BECKY S. McCARNEY

**** ******** ***. ******, ** *0435 815-***-**** acgesw@r.postjobfree.com

PROFESSIONAL PROFILE

** ***** ******* * ********** online eBay store with an emphasis in organization, shipping & receiving, marketing,

and customer service. Successful verification of privileged information through the US Census Bureau; Experience

with the full cycle of service and sales within private, for-profit education; Included into an advisory luncheon for

senior leaders with the CEO of Career Education Corporation; Member of the Delta Mu Delta International Honor

Society in Business.

EDUCATION

Master of Business Administration: Specialization in Healthcare Management 2013

American InterContinental University Schaumburg, IL

Bachelor of Science in Health & Human Sciences 1981

Northern Illinois University DeKalb, IL

EMPLOYMENT

National Admissions Advisor Senior 2009- Present

Career Education Corporation - American InterContinental University Downers Grove, IL

Assists the Campus Director of Admissions with training new hires and coaching to specific behaviors &

metrics/conversions to ensure in successful, veteran advisors in the future and in the building of new teams.

Consistently average $500K -$1M monthly in sales revenue.

Meets sales goals 80% of the time with over 100 hours of training.

Average of over 3 hours of talk time and 80 dials on a consistent basis due to having quality conversations

and an extremely high work ethic.

Exceeds referral generation goals monthly, which allows for free leads for the company.

Communicates appointments to be called on time/no missed calls to show credibility in the institution.

Member of the Fun Committee, working directly with the National Director of Admissions, designed to

involve the various departments in activities and site-wide team competitions.

Accomplished 4 student start awards, and personally responsible for over 40 students starting in 2012 with

an average of a 63% show rate, which exceeds the goal by 7%.

Enumerator 2009

United States Census Bureau Chicagoland Area, IL

Conducted address canvassing, map spot collection, & structure typing in order to have updated and

accurate information in the assigned areas.

Proper communication & high work ethic allowed for assignment completion ahead of schedule by 50%.

Utilized GPS software & handheld computers to ensure in accurate data collection.

Communicated & coordinated with other teams when issues surfaced which achieved overall team

collaboration and the correction of several errors.

Entrepreneur 2000-2010

eBay Retail Joliet, IL

Sold products via eBay online merchandiser by creating a marketing plan designed to generate referrals.

Optimized online traffic by researching and using specific keywords as advertising.

Maintained a 100% customer satisfaction rate.

Achieved prominent eBay status by averaging over $1,000 per month in revenue.

Reduction in shipping costs by 50% by purchasing efficient shipping materials & reduced lead time by up

to one week by using cost analysis methods.



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