*** **** ***** ** **** No.- 214-***-****

Dallas, TX 75224 acgery@r.postjobfree.com

Russell L. Hornsby

Objective My goal is to grow, and excel in the Information Technology field.

Experience 2008-Present Arbonne International Addison, TX

Customer Service Representative / QA Analysis / Desktop Support

• Provided customer service for inbound and outbound calls..

• UAT testing the upcoming Arbonne Website. Data Entry and Desktop

Support.

• I received 20 compliments for my Customer Service.

2006–2007 PRC- Drive America Carrollton, TX

Dispatcher

• • Dispatched roadside assistance for Ford, Jaguar. Land Rover, Maserati,

and Ferraris.

• • Updated and canceled customer accounts .

Provided “Excellent A1 Customer Service”.

2000–2005 Hilton Worldwide Carrollton, TX

Reservation Agent / Customer Service Specialist

• I took inbound calls for National and International reservations for our

hotels. [Hiltons, Doubletree, Embassy Suites, and Hampton].

• Mail Room Associate.

• I was one of the Customer Service agents selected from Hilton, to attend

the 2001 “Celebrate a Night of Customer Service Stars”. Guest speaker

[ “Mr. Customer Service Man” Michael Hoffman]

1998–2000 Quality Star Foods Richardson, TX

Shipping/Receiving

• I received shipments coming in, and going out. Pulled orders, and kept

inventory of the product.

• Forklift Operator, Machine Operator and Driver.

• Computer Operator and Maintenance.

Education 1971–1974 Sumner High Kansas City, KS

• Diploma.

• I had one year of college (KCK Community Jr. College).- Accounting