Corey Carter

Call Center Coordinator - Generation Mortgage Company

Atlanta, GA

acgero@r.postjobfree.com - 678-***-****

To pursue a career in a management position, specifically with a growth oriented company that can utilize my

highly developed interpersonal, leadership, and organizational skills while working in a challenging dynamic

environment.

WORK EXPERIENCE

Call Center Coordinator

Generation Mortgage Company - February 2012 to Present

Sales Analyst for National Call Center-Reverse Mortgage Professionals

• Established Call Center Customer Service Procedures

• Trained Call Center Staff on Sales Force.com

and coordinated testing on lead mapping and created reports on Bizable Marketing Analytics with IT support.

• Vendor Reconciliation

• Lead Generation Qualifier

• Created and Developed Departmental Newsletter and Power Point Presentations

• Quality Assurance for Call Center

HR Admin/Sales Analysis

Atlanta Journal Constitution - November 2006 to April 2011

HR. Admin/Contact Ctr. Advertising Operations/Key Accts (Gary Hughes)

• HR Liaison for Recruiting/New Hires/Terminations/Transfers/Screening/Interviews/Job Postings

• On-Boarding process administrator

• Provided Administrative support to Sr. Directors

• Assist with payroll processing

• Created and Developed excel spreadsheet for auditing of commission processes

• Salary/Commission analyst for ADV Sales Operations

• Department liaison, business office, and accounting

• Assist GM in department Revenue Reports

• Office manager, sales support, product comparison analysis, forecasting, auditing

• SAP Time/Travel, Requisitions, and Receiving Administrator

Director of Operations

Upscale Magazine - August 2002 to May 2006

Managed support staff for corporate office.

• Recruiting/Conducted interviews/ hired, supervised and provided employee evaluations

• Job Fairs/Tradeshow Coordination

• Administered employee benefit packages for editorial and operations departments

• Represented executive staff as necessary at corporate and public functions.

• Staff Photographer for events and office functions

• Managed the distribution and circulation of the magazine by monitoring print, distribution and circulation

vendors.

• Governed customer service and publishing functions, including subscriptions and advertising billing.

• Provided property, facility and project management for building and served as the principal representative

for leasing, improvements and relocation.

• Processed all client billing (receivables and payables). Ensured budgets were met

• Processed the bi-weekly payroll process through ADP

Accounts Payable Manager

• Responsible for 1M in monthly payables

• Successfully developed, maintained, and restructured A/P procedures for invoice data entry, inter-office

check requests, and travel expense reports for the operation of 6 facilities.

• Maintained Daily Business Reports, Cash Sheets, & BOA debits

• Updated and renewed business license and property/general liability insurance.

• Records Management/storage of financial records/personnel records

EDUCATION

English and History

University of Kansas - Lawrence, KS

ADDITIONAL INFORMATION

Skills: Word, Excel, Access, PowerPoint, Photoshop, Recruiting, ReQlogic, Kronos, SAP, Salesforce.com

Areas of Expertise: Compensation Analyst, Monthly Sales Spreadsheets, YTD Quota v. Actual Spreadsheets,

Corporate Event Planning, Photo Shoots, Newsletter and Business Plan Writing, Auditing, Contract

Negotiations, Procurement, Customer and Vendor Retention, Writing SOP's, Recruiting Trade Show/

Personnel, Records Management, Travel and Expenses, A/P, On Boarding Process, JD's

Professional

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