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Customer Service Assistant

Location:
Atlanta, GA
Posted:
October 17, 2014

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Resume:

CHRISTINA R SMITH

AUSTELL, GA

404-***-****

acgerc@r.postjobfree.com

OBJECTIVE

Seeking an Administrative position with a company that will allow me to fully utilize my communication,

organizational, and problem solving skills to make an immediate contribution as an integral part of a

progressive company.

PROFESSIONAL EXPERIENCE

Administrative Assistant Smyrna, GA

Allstate Insurance

August 2013- Present

• Welcome guests and decide whether they should be given right of entry to meet specific individuals

• Schedule meetings and prepare appropriate agendas for meetings, conferences, and events

• Handle telephone calls, relay messages, processing mail, assisting customers, scanning, photocopying,

and internet faxing.

• Open, arrange, and deal out incoming mail such as faxes and email and ensure quick responses to

routine inquiries

• Maintain inventory of office supplies and ensure that low supplies are ordered in time

• Prepare insurance forms/documents (identification cards, certificates, endorsements)

• Process other insurance transactions to provide customer service and support efforts to acquire and

retain profitable business

• Assist customers by initiating claims, taking insurance payments, account servicing/updates, and

general information

• Cross selling, event marketing, initiating leads from personal referrals

Manager Atlanta, GA

CubeSmart Storage & Logistics

November 2011 to August 2013

• Explain the leasing process and recommend appropriate unit sizes and services

• Sell merchandise including packing / moving supplies and insurance

• Responsible for collections of delinquent accounts, coordinate and conduct auctions on an as-needed

basis

• Conduct daily visual and space audits of entire facility

• Operate POS system and take payments, prepare and make daily bank deposits

• Submit all property invoices for payment

• Process daily, weekly, monthly and annual reports to meet or exceed month to date and year to date

sales goals

• Perform property maintenance both inside the facility and on the grounds, conduct daily visual and

space audits of entire facility

• Process moving truck rentals(verify driver’s license, car insurance, collecting deposits)

Quality Assistant Atlanta, GA

Source One Direct

October 2009- April 2010

• Quality control specialist

• Perform inspections of printed material to ensure conformance with project specifications and quality

standards

• Review quality plans and specification for accuracy

• Data entry of all finished jobs before they are transferred to the next department

• Insert mailings with the proper Inserts before transferring to the mail room

• Review and document all Quality Control inspections.

• Prepare quality reports and inspections for submittal in a timely manner and update company software

to reflect project status

Medical Assistant Extern Atlanta, GA

First Quality Healthcare Hospice

May 2010- August 2010

• Medical assistant training

• Office Administration (answering phones, faxing, filing, emailing)

• Assisting with payroll

• Dispatching Medical Assistants to designated home visits

Assistant Manager Riverdale, GA

Domino’s Pizza

February 2007- October 2009

• Supervise a crew of up to 8 team members per shift

• Responsible for the dispatching of drivers

• Opening or closing the location by filling out daily checklist and inspection paperwork.

• Maintaining cleanliness of kitchen, equipment, and storage areas

• Delights guests anticipating needs and by providing exceptional customer service.

• Prepare, package and serve guests all food and menu items.

• Observe and evaluate workers' performance.

• Responsible for receiving replenishment stock to store in proper location.

EDUCATION

Strayer University

Morrow, GA

October 2008- May 2009

• BBA Business Administration

• Some college coursework completed

Benjamin Banneker High School

College Park, GA

August 2004- May 2008

• High School Diploma

SKILLS

• Proficient in MS Office (word, excel,outlook, powerpoint)

• Typing 30 WPM

• 10-Key 139 KPM

REFERENCES ARE AVAILABLE UPON REQUEST



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