Looking For A Better Opportunity

Dear Sir or Madam,

In the interest of exploring employment opportunities with your

organization, I enclosing my resume for your consideration. My experience

reflects a person who has several years of Customer Service and

Receptionist skills. My skills include customer service oriented,

organized, professional, works well in a fast pace environment, works well

under pressure, self-starter, and an outstanding team player. I would like

the opportunity to sit down to discuss the needs and or goals of your

company. If you have any further questions, please feel free to contact me.

Era Byrd

146 Ivanhoe St SW #101

Washington, DC. 20032

202-***-**** Cell 202-***-**** Home

acgerb@r.postjobfree.com

QUALIFICATION SUMMARY: Skilled in customer service. The ability to handle

incoming & outgoing calls. Has the knowledge to handle customer issues

until resolved. Experienced in Data Entry, filing & record keeping,

monitoring assignment deadlines, processed payroll & timesheets, received

incoming correspondence, & side by side training.

PROFESSIONAL EXPERIENCE:

7/2012-2/2013 Alexandria, VA Vangent Inc. General Clerk 1 Customer Service

Representative for PBGC (Pension Benefit Guaranty Corporation). Duties are

to provide assistance to PBGC participants via incoming calls the adhere

quality assurance assurance guidelines. Handling participants concerns at a

timely matter. Knowledge to process check actions for missing payments with

the ability to adhere to the participants concerns.

5/2011-7/2012 Fairfax, VA Computing Technologies Inc General Clerk 1

Successfully trained in MCMIS (Motor carrier Management Information System)

with the ability of online updating. The knowledge of adding and updating

MCS-150 forms (As contracted by Dept. of Transportation). Contributed to

accuracy and satisfied customer service. Proficient in the operation of

advanced search and locator tools used in various database systems.

12/2010-7/2012 Alexandria, VA Computing Technologies Inc General Clerk 1

Customer Service Representative for PBGC (Pension Benefit Guaranty

Corporation). Duties are to provide assistance to PBGC participants via

incoming calls the adhere quality assurance assurance guidelines. Handling

participants concerns at a timely matter. Knowledge to process check

actions for missing payments with the ability to adhere to the participants

concerns.

05/2010-12/2010 Access Worldwide Arlington, VA Access Worldwide Rework

Specialist

Receive incoming customer escalations which include adjusting bills & phone

plans. Complete new service orders for business customers. Conduct side by

side training.

11/2007-05/2010 Access Worldwide Arlington, VA Business to Business

Representative

Handle incoming and outgoing calls for AT&T customers offering various

promotional packages and services they may be interested in obtaining as

well as discuss issues concerning their bills. Update customer's files.

Participate in the Listen up and Side by side program with trainees which

include partnering with new hires as a form of additional training.

10/2007-11/2007 Access Worldwide Arlington, VA Senior Customer Service

Representative

Assists customers with questions regarding their bill through AT&T

California. I updated customer files to reflecting changes that has been

made. Responsible for making outbound calls to up sell products to

customers on a daily basis. I participate in side by side training until

new hires are ready to obtain their own seat.

2/2007-10/2007 Access Worldwide Arlington, VA Customer Service

Representative

Era has the knowledge to assist customers with various questions on their

AT&T California Telephone Bill. Update customer file to ensure they

received correspondence from the company. Era was responsible for up

selling products to all AT&T residential customers. Participated in the

Listen up and Side by side program with trainees which included partnering

with new hires as a form of additional training.

6/2004-6/2006 RadioShack Temple Hills, MD Customer Service Representative

Era also has the knowledge in assisting customers internally and externally

with questions on the various products and services. Called customers back

to confirm products that were purchased. The ability to receive incoming

calls from customers inquiring about various products and services offered

by Radio Shack. Provided recommendations to refine procedures that are used

for tracking, filing and record keeping. Responsible for monitoring

assignment deadlines making sure they were completed in a timely matter

processed payroll, received incoming correspondence, filing.

2/2001-12/2003 Kuts N Kuts Hair Salon Washington, DC Receptionist/Braider

Era has the ability to answer all customer inquiries and questions on

services that were provided by the salon. Responsible to answer all

incoming and handle all outgoing calls to clients. Scheduled appointments.

Appointed the responsibility of handling all monies disbursed from clients.

Washed client's hair to prepare them for their stylist. Braided hair on a

regular basis.

EDUCATION: GED Southeast Ministries 6/2000

HARDWARE/SOFTWARE:

Plus Ipaybenefits, Unified Desktop, CRM, Image Viewer, CMS (Case Management

System) Windows 7, Windows 2000, Windows XP, Microsoft Word, Microsoft

Excel, Microsoft Outlook, Execustar, Jess, Boss, Dashboard, Rockwell,

Aheeva, MICMIS, FMCSA, OPS, Telephone, Printer, fax and Scanner.

HONORS AND AWARDS:

Received 2 Very Satisfied Awards

Received 100% Vendor Session Award

Promoted to Senior Representative

Promoted to Business to Business Representative

SECURITY CLEARANCE:

Public Trust Security Clearance (Allowed access to review information for

the Dept. of Transportation and Pension Benefit Guaranty Corporation).

Contact this candidate