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customer facing skills,proper planning,analyzing problems

Location:
Bengaluru, KA, India
Salary:
4L
Posted:
October 17, 2014

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Resume:

CURRICULUM VITAE

Aditya Roy

Manager's Bungalow

Totapar Tea Estate, P O Bhirpar

Jalpaiguri District, West Bengal

Mobile- +91-900*******

Email

ID: acgepr@r.postjobfree.com

Objective:

To work with a progressive and value driven organization, using my

skills to the best possible extent and to propel the organization towards

the most desired position of leadership in the business.

Educational Qualification:

Examination University/Board Year of Percentage of

passed passing marks

Bachelor's in Christ College 2007-2011 55%

Hotel

Management

12th Std St. James High 2006-2007 80%

school

10th Std St. James High 2004-2005 61%

school

Computer Literacy:

. Operating System : Windows.

. Text Editing Environment : MS Office, Excel, Word.

. And access to internet.

. Fitness Force (The Software used at Zela Health club)

Extra Curricular Activities:

. Played hockey for Christ College.

. Planned and Organized IITM fest "Arome".

. Facilitated national seminar on "IMPARTING MANAGERIAL SKILLS TO BUILD

FRONT OFFICE PERSONNEL".

. Fire Fighting Workshop

Key Strengths:

. Ability to work in a team & lead a team with minimal or no

supervision.

. Good interpersonal and customer facing skills (Able to empathize,

maintain professionalism, display patience and politeness within a

sometimes pressurized environment)

. Motivated and persistent in analyzing problems with proper organized

planning in order to find solutions.

Experience:

1. Currently working with Zela Luxury Health Clubs as Relationship

Executive since 19th December 2011, promoted as Senior

Relationship Executive on January 2013, Promoted as the

Assistant club manager on September 2013- Till Date.

2. Worked with Zest Mahindra, Bangalore from May 1st 2011 to 31st

October 20011 as Marketing and Sales Executive.

Duties and Responsibilities - Zela Health Club (Sales Manager & Assistant

Club Manager - October 2013)

. To manage the club in the absence of the Club Manager.

. Build rapport with the members to keep them motivated and make them

feel comfortable.

. Maintaining various reports tracking the number of clients reached,

sales, revenue done etc. on a day to day basis.

. To renew memberships and retain members.

. To check on vendors for regular maintenance of various equipments in

the club.

. Recruitment - Helping the Club Manager hire team members for the Sales

Team and Customer service team

. Keeping the team motivated by hitting my own target and helping them

hit their target.

Duties and Responsibilities - Zela Health Club (Relationship Executive -

November 2011 to October 2012 & Senior Relationship Executive - October

2012 to October 2013)

. Pre-sales activities - Outreaches to reach prospective clients &

generate leads for sales.

. Calling prospective clients and booking appointments.

. Guest Handling (Queries and complaints)

. Answering telephone call queries of guests and clients

. Presenting the packages and options for the memberships.

. Closing the deal by selling the membership.

. Building a rapport with members to be informed of their complaints or

requests or compliments.

Duties and Responsibilities - Zest Mahindra (Marketing & Sales Executive)

- May 2011 to October 2011

. Promoting Zest Memberships - Holiday memberships to clients.

. Calling prospective clients and booking appointments.

. Guest Handling (Queries and complaints)

. Answering telephone call queries of guests and clients

. Presenting the packages and options for the memberships.

. Closing the deal by selling the membership.

Personal Details:

. Father's Name : Dipankar Roy

. Mother's Name : Malvika Roy

. Date of Birth : 02nd Oct 1989

. Nationality : Indian

. Home town : Binnaguri

. Languages Known : English, Hindi and Bengali.

I hereby, declare that the particulars furnished above are true to the

best of my knowledge.

Place: Bangalore

Yours Sincerely,

Aditya Roy



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