Jaikant Iyer

B*, *** Lunkad Queens land, Viman nagar, Pune 411014.

Mob: 840-***-****, Email: acgemr@r.postjobfree.com

Seeking position as...

IT Manager in IT INDUSTRY

ITIL V3 Certified & ISO 27001 Certified

Profile at a glance

. A highly motivated and result driven IT professional offering over 20

years of verifiable experience in IT Sector in helping organizations to

efficiently use their networks, ensuring that the design of an

organization's computer site allows all of the components including

servers, desktop, network and software to work properly.

. A diligent and technically adept individual with in-depth experience in

global help desk management, IT security policy, system administration,

networking, IT infrastructure, People management and desktop, servers

troubleshooting, IT cost saving and Budget control.

. IT Service Management based on ITIL best practice.

. Lead auditor for ISO27001 and CMM 3 compliance with 8 years of working

exposure in CMMI 3 & ISO27001 certification for company. Presently a lead

auditor in handling audit and implementing policies and procedures as per

ISO27001.

. An innovative team player possessing excellent interpersonal,

communication, team motivating, people management and client management

skills with demonstrable analytical mind-set and problem solving

abilities; proficient.

Technical Skills

Operating All Windows flavors, Linux, Mac

Systems

Servers DHCP, Domain controller, Active Directory, Microsoft

Dynamics AX, Symantec antivirus, SVN (Version control),

Symantec backup Exec, ISA, Rainbow, FTP, VPN

Mailing systems MS Exchange 2003, Lotus notes, Q mail

Corporate Symantec, Micro world E-Scan, Trend micro Office scans,

Antivirus Norton, MacAfee, Symantec

Virtualization VMware ESXi 5.0, Windows 2008 R2 Hyper-V, Citrex, Zen

Desktop 4

RDBMS SQL 2008, Oracle 9i,Mysql

Voice Avaya, NIC, VOIP and EPBX

Networking Cisco routers & switches, LAN and WAN. Firewalls Fortigate,

Sonic wall & cyber room

Hardware Major hardware brands IBM, hp and Dell for servers,

desktops, printers, rack servers etc

Professional Experience

Pride Services

Service Head (March 2012 - Onwards)

Responsibilities:

. Providing help and advice to customers using your organisation's products

or services.

. Communicating courteously with customers and client by telephone, email,

letter and face to face.

. Investigating and solving customers' problems, which may be complex or

long-standing problems that have been passed on by customer service

assistants.

. Handling customer complaints or any major incidents,.

. Keeping accurate records of discussions or correspondence with customers.

. Analyzing statistics or other data to determine the level of customer

service your organization is providing.

. Writing reports analysing the customer service that your organisation

provides.

. Developing feedback or complaints procedures for customers to use.

. Developing customer service procedures, policies and standards for your

organisation or department.

. Meeting with other managers to discuss possible improvements to customer

service.

. Involvement in staff recruitment and appraisals.

. Training staff to deliver a high standard of customer service.

. Leading or supervising a team of customer service staff.

. Learning about your organisation's products or services and keeping up to

date with changes.

. Keeping ahead of developments in customer service by reading relevant

journals, going to meetings and attending courses.

Element K India Pvt Ltd

Asst. Manager ITS (May 2011 - March 2012)

Responsibilities:

. Plan, Prioritize, Estimate & Deliver IT related tasks.

. Ensure upkeep & smooth functioning of the premises & various

equipment, office facilities etc.

. Optimal and honest vendor selection, management & performance

monitoring.

. Maintain suitable, industry standard SLA's with all vendors, suppliers

& partners.

. Capacity planning of all resources (other than people) and

infrastructure.

. Asset Management, inventory, maintain warranties etc.

. Play hands-on role on IT tasks, troubleshoot IT related concerns.

. Having good experience on installing & configuring new hardware /

software's.

. Establish and maintain best practices through suitable processes and

tools.

. Evaluate and make recommendations on new methodologies or

implementation strategies.

. Setting-up branch office & ensuring the maintenance of servers, network,

firewall, internet connection etc.

. Maintain security and integrity controls of the IT assets (hardware,

software and data).

. Document each task & create IT policies suitable for the company & to

carry out IT functions smoothly.

. Time & Again maintain up gradation of all systems, servers and

software in use.

. Resolve incidents affecting the operation/availability of high profile

production systems.

. Analyze system performance indicators and recommend improvement

actions.

. Manage & lead IT functions.

. Provide guidance, specific directions to the team members.

. Motivate, mentor & retain team members.

LIONBRIDGE TECHNOLOGIES PVT. LTD.

Sr. System Administrator (Jan 2007 - May 2011)

Responsibilities

. Manage day to day IT Operations - This includes leading and providing

overall directions to the desktop / server support, network teams with

the help of Lotus notes ITS request portal. Review the ITS request for

better productivity.

. Motivate and guide support teams - this includes people management

responsibilities, set objectives, improvements for better and faster

service delivery. This includes innovative ideas etc.

. Creating VM's instances in different flavor of operating system and

application by using ZEN App, Hyper V and VM ware.

. Conduct backup daily, weekly and monthly. Incremental and full backup and

restoration as per project requirement.

. Monitor Bandwidth and filter website by using sonic wall firewall and

other utility.

. Create and deploy IT Policies and procedure, quarterly review and update

the improvement to management.

. Maintain hardware capacity management: on servers, desktop, laptops and

on VM's.

. Maintain software capacity management: Validation of software and future

requirement fulfill.

. Maintain configuration management: Maintaining file and folder access of

file and VisualSVN version control servers with AD authentication.

. Vendor management: Track and ensure SLA delivery of vendors, whenever

required. Maintain there track record. Understanding AMC and SLA of IT

Products/AMC list with expiration date

. Responsible for development of new concepts, techniques and the standards

for the IT infrastructure, network application, system and database

administration and implementation.

. Provide documentation / project tracking and management reporting for

tactical and strategic projects and support overall networking, planning

and related projects.

. Conduct meeting with project managers, Delivery Head and operation head

for there future requirements and for improvement of IT services.

Also associated with

. Clarion Technologies Pvt Ltd, Pune as System Administrator (Feb 2002 -

Jan 2007)

. Systech Computers, Pune as Business Development Manager (Jan 1997 - Feb

2002)

. Bison India Ltd., Pune as a EDP In-charge cum Programmer (Feb 1993 - Jan

1997)

. Microtronics India Ltd Pune as E.D.P In-charge cum Programmer (Jan 1992 -

Feb 1993)

Professional Qualifications

. B. Com, Pune University from Ness Wadia (1992)

. Lead auditor Certification for ISO 27001

. Diploma in BASIC language from Proficient Computer System

. Diploma in computer application from Symbiosis Institute of Computer

Studies

. Certified ITIL V3 foundation

Personal Particulars

Languages Known: English, Hindi, Tamil, Marathi and Punjabi

Contact this candidate