Peter Shores

*** ********** ******* ** ********, TX 77469

Phone: 281-***-**** E-Mail: acgelg@r.postjobfree.com

!

Skills

Windows 7, XP, 2000, 98, 95, Mac OS 7 through 10.9.1

Remote administration of client computers – LogMeIn, Team Viewer, Remote Access, SCCM, Remote Desktop

Anti-virus administration – Symantec Endpoint, Endpoint Cloud, AVG Business, Sophos

Experience with Sharepoint, SCCM, MS Lync, Acronis Backup, Footprints

Hardware install/upgrade/move/configure

Server 2003 and 2008 – administration, user administration, updates, maintenance

Exchange 2003 & 2007 – email administration

Use and troubleshooting of MS Office 2000, XP, 2007, 2010

Use and Troubleshooting iPad, iPhone and Android devices

Administration of analog phone systems from Mitel, VOIP from Cisco

Administration, installation and troubleshooting of network printers and copiers from HP, Sharp, Konica

Installation and administration of Cisco and 3Com switches and routers, and Cradlepoint DMVPN

Installation and administration of 3G and 4G modems and hot spots

Excellent verbal and written communication skills. Experience teaching people of all age groups.

!

Experience

Wyatt Field Service – Desktop Analyst II 2012-2014

■ Managed computing and network services for local office and various offsite offices in Texas, Louisiana, Mis-

souri, Colorado and Wyoming

■ Provided on site, remote and phone support for offsite offices.

■ Provided desktop and phone support for local offices.

■ Purchased new computers, printers and supplies for all sites.

■ Coordinated with Corporate IT on large projects.

Private Mini Storage Manager, Inc. – Systems Manager 2008-2012

■ Managed all company communication, computing and networking systems for home office and 45 remote

locations.

■ Researched, negotiated and coordinated changes in communications vendors to maximize efficiency and min-

imize cost.

■ Researched and acquired new technologies to improve communications between remote locations.

■ Maintained backup and maintenance of Windows 2003 and Exchange servers including user and mailbox

creation, permissions and group memberships.

■ Provided phone, remote and on site support and repair at remote locations.

■ Developed, maintained and disseminated training materials.

Oversaw development, design and purchase of new server hardware and conversion to virtual machines.

■

Combatex Game Center – Owner/Operator 2007-2008

■ Designed, setup and maintained server-client network of 40 computers and 11 gaming consoles.

■ Maintained file server for games and updates.

■ Maintained inventory and time management systems.

■ Promoted game center and special events monthly.

Fort Bend ISD, Katy ISD – Substitute Teacher 2006-2007

■ Held various short and long tern assignments.

Sartartia Middle School – Teacher – Broadcast Journalism and computer skills 2004-2005

■ Instructed students on broadcast history, broadcast production and oversaw daily student broadcast.

■ Developed additional material to extend computer skills class to full year.

■ Instructed students on computing history, computer operations and MS Office 2007 applications.

■ Coordinated with core subject departments to support ongoing curriculum.

Halliburton – Desktop Analyst 1999-2003

■ Prepared computing equipment for replacement, upgrade or new hires on a campus of 3000 users.

■ Worked individually and as part of the onsite support team and rollout team (2000 and XP).

■ Provided desk-side support and training for procedures and new software.

■ Required minimal supervision as my supervisor was located at a different campus.

!

Education

University of Houston – Central Campus

Bachelor of Arts – Radio/Television Production - 1993

SMU – Advanced Computer Education Center

MCSE - 1995

ACT Houston

Alternative Teaching Certification - 2004

Personal

Member Parkway United Methodist Church 10 years

Teach 5th grade Bible Study 5 years

Member Stephen F Austin HS NJROTC Parents Association 4 years

Member Clements HS NJROTC Parents Association 1 year

Member Clements HS Global Studies Academy Parents Association 1 year

Participant in UM HOME Project – Repairing homes for those in need 5 years

Participant in Faith in Action – Lead middle school students in repairing homes of those in need 3 years

Avid Apple Macintosh and MacBook user for over 20 years.

Peter Shores 214 Saddleback Springs Dr, Richmond, TX 77469 acgelg@r.postjobfree.com 281-***-****

Contact this candidate