S.Abiah Dhas

Customer Service Executive

* ***** *** ** ****** Experience in BPO

Two years of experience providing customer support in busy call center

environments for public utility and finance seeking customers .

An unwavering commitment to customer service, with the ability to build

productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve

Single

INDIAN problems creatively, and use tact and diplomacy to find common ground and

D.O.B 27/01/1990 achieve win-win outcomes.

Present Address:

Experience

D/o P.suthanantha dhas,

The salvation army Customer Service Executive, Associate @ Customer Finance Service

THQ, Anna nagar,

A1, Harsha Garden,Masakalipalayam Road,Uppilipalayam,Coimbatore 641 015

Maharajanagar post,

Tirunelveli. INDIA, VWR lab products private ltd, Rathinam techno park, coimbatore 641021

Mobile.no:9790519

Currently working in VWR LAB PRODUCTS PRIVATE LTD,

136 (or)

RATHINAL TECHNO PARK, POLLACHI MAIN ROAD, ECHNARI POST, COIMBATORE 641021

962-***-****

acgejl@r.postjobfree.com

Handle customer inquiries, complaints, billing questions and payment

Passport no K9955346 extension/service requests. Calm angry callers, repair trust, locate resources for

Date of Issue - problem resolution and design best-option solutions. Interface daily with internal

15/03/2013

partners in accounting, field services, new business, operations and consumer affairs.

Date of Expiry-

14/03/2023 Currently handeling customer finance enqueries

Key Accomplishments:

Permanent Address

Managed a high-volume workload within a deadline-driven environment. Resolved

19/c Judha Cottage,

an average of 550 inquiries in any given week and consistently met performance

Church street,

benchmarks in all areas (speed, accuracy, volume).

Nagercoil,

Kanyakumari, Became the lead “go-to” person for new reps and particularly challenging calls as

Tamilnadu, one of the company’s primary trainers of new and established employees.

India 629001.

Helped company attain the highest customer service ratings (as determined by

STRENGTHS external auditors) -- earned 100% marks in all categories including communication

skills, listening skills, problem resolution and politeness.

Customer Satisfaction

• Product Support Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense

Organized customer focus and dependability in performance evaluations.

Being friendly

Target motivated

SUMMARY OF QUALIFICATIONS

Problem solving Change Management & Team Building.

Steady pace • recruiting, selection, evaluation, training and motivation.

Flexibility in learning • marketing and telephone based technical assistance operations.

•

new things quickly. Creating and implementing policies and procedures of new product.

• Committee and team participation.

•

Languages known Budgeting combined with Business unit management.

• Customer satisfaction and quality control improvements.

Experience in outbound calls, Drafting Bussiness email

English

Experience in business to business outbound calls.

Hindi • Help Desk & Call Center operations with CRM.

Tamil Knowledgeable in Windows 95, 98 & NT, data communications IVR, Internet, Knowledgebase

Malayalam Applications, Customer Relationship Management,

Microsoft Office Suite and Workforce Management programs

Hobbies:

Reading books

Listening music Skills

Coloring

Skill Name Skill Level Last Used/Experience

Customer Service Expert Currently used/2 years

Call Center Expert Currently used/2 years

Service Operations

Expert Currently used/6 years

Win 95/98,XP

SAP

Sales Lead Generation Expert Currently used/2 years

Multiline Phone Use Expert Currently used/2 years

MS Office Expert Currently used/6 years

Business English Expert Currently used/4 years

Achievements

Gold medal winner for SOCIAL SERVICES from WORLD HEALTH

•

ORGANISATION(WHO).

Recognition of my article by THE HINDU NEWSPAPER in Education Program and was

•

published in QUEST – YOUNG WORLD (Friday, Feb 10, 2006).

Participated in the science fair GRAVITY ’06 in ANNA UNIVERSITY, Chennai.

•

Participated in INTERNATIONAL SPELLING BEE competition based on

•

Cambridge Learner’s Dictionaries.

Academic profile

Board of Study / Period of

Course Institution

University Study

Percentage

Tamil Nadu

SSLC C.S.I. Matriculation Higher 2004-2005

Matriculation Board

Secondary School, 78%

Nagercoil

IIPE Laxmi Raman Higher State Board 2005-2007

Higher Secondary Secondary school. 72%

Tirunelveli

B. Tech

Anna University of

Noorul Islam College of 2007-2011

(Information Tirunelveli

Engineering 60%

Technology)

(Academic campus).

Curriculum Project

Engineering Mini Project : CYCLIC REDUNDANT CHECK

Description:

The data unit arrives at the receiver data first, followed by the CRC. Divides it by the

•

same divisor that was used to find the CRC reminder.

The string arrives without error, the CRC checker yields a remainder of zero and the data

•

unit passes. If the string has been changed in the transit, the division yield a non zero remainder

and the data unit does not pass.

Engineering Main Project: Concept Based Mining Model For Document

Based and Corpus Based Analysis

Description :

The mining model captures terms that present the concepts of the sentence, which leads

•

to discovery of the topic of the document.

A new concept based mining model that analyzes terms on the sentence, document, and

•

corpus levels is introduced.

Paper Presentations:

Participated in LeoFest’10 conducted by LEO CLUB of SPIC NAGAR in Tuticorin

focusing on societal transformation presented on the topic “GLOBAL WARMING”.

Participated in NATIONAL LEVEL TECHNICAL SYMPOSIUM CASINNO on the topic

“MOBILE VOTING ”.

Conference:

Presented a paper in Concept Based Mining Model For Document Based and Corpus

Based Analysis in the National conference.

WORKSHOPS:

Attended (TESTQUAS’10) SOFTWARE TESTING AND QUALITY ASSURANCE

organized by Information Technology and Institute of Engineering and

Technology(IET UK).

Attended NATIONAL LEVEL WORKSHOP on DATA WAREHOUSING AND MINING

(DATTEZ’10) organized by department of INFORMATION TECHNOLOGY, Noorul Islam

University.

Participated for INDUSTRIAL VISITATION in SPIC POWER PLANTS, Tuticorin.

Undergone IN PLANT TRAINING in ALL INDIA RADIO (AIR), Nagercoil.

Declaration

I hereby declare that the above mentioned information is correct up to the best of my

knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Place : Signature

Date : S.Abi

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