James Gregory Swanson Jr (***)

***-****

** * ******** ** *** Chicago, IL 60611

acgej8@r.postjobfree.com

Areas of Expertise

• Results-Producing Management Professional with Experience Leading a Profit Generating Operation

• Retail Operations Management

• Sales and Customer Satisfaction Improvement

• New Account Development

• Problem Solving in a Fast-Paced Environment

• Ability to Establish Rapport, Gain Trust and Build Strong Repeat Business with Retail and Commercial Customers

Professional Experience

THE HERTZ CORPORATION, Chicago, IL May, 2011 –

July 2014

Location Manager (O’Hare International Airport)

• Currently managing two departments (Gold Choice/Exit Gate) and fourteen employees.

• Increased Fuel Purchase Option from 14.67% per transaction to 19.91% within first month of being department head.

Branch Manager (Evanston)

• Promoted three times up to and including a management role within six months of employment.

• Branch revenue has increased 31% year over year since assuming Branch Manager role.

• Conducted successful face-to-face sales calls with commercial accounts and secured rental exclusivity contract with branch

market’s largest auto body accounts.

• Consistently met/exceeded company benchmarks for customer satisfaction (Net Promoter Score).

• Responsible for training and developing management trainees while successfully mentoring two individuals into management

positions.

McLAUGHLIN MOTORS, Moline, IL June, 2010-May,

2011 Customer Satisfaction Representative

• Contacting dealership sales and service customers via phone/email to ensure complete customer service satisfaction.

• Encouraged customers to respond to manufacturer’s Customer Satisfaction Index (CSI) surveys to improve dealership rankings.

• Response rate has improved 7% during my tenure and is 20% above benchmark goal and consistently high amongst respective

manufacturers.

• Formulated action plans with sales/service personnel when customer satisfaction issues needed attention.

TOTAL ATTORNEYS, Chicago, IL July, 2009 – June

2010 Business Development Manager

• Responsible for marketing multiple technological services to law firms nation-wide.

• Develop ongoing relationships with clients by prospecting and cold calling to ensure continued client support of company

services and expansion in to other product areas.

• Key member of team tasked with initiating sales of a new marketing tool, Bankruptcy Case Support.

ECHO GLOBAL LOGISTICS, Chicago, IL October, 2007 –

February 2009 Regional Account Manager

• Developed new accounts by generating leads, cold calling, prepared quotations, presentations and closing business.

• Responsible for development and maintenance of a client base in the transportation/logistics industry.

• Performed all customer data-entry and kept customers up to date with shipment status.

Education

Bachelor of Arts, Criminal Justice – St Ambrose University (2007)

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