Shakirah Levy

**** ***** **** ● Atlanta, Georgia

acgefp@r.postjobfree.com 678-***-****

Customer Service/Help Desk

Summary of Qualifications & Skills

Over 10+ years in call center interacting with customers to provide information in response to inquiries about

products and services and to handle and resolve complaints

Knowledgeable of sales, sales support, marketing, promotions, ordering processing and account management

Excellent data management, preparing reports, customer retention and dispatching

Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook and Internet

Strong organizational, interpersonal, planning and communication skill

Dependable, can be counted on to get the job done

Areas of Strength

Reliable Trustworthy Multi tasking

Flexible Customer Service Analyzing

Follow up Recording Information Think creatively

Information Technology Skills

Mainframe VPN/Secure ID IVR Yardi IBM AS400 Citrix ACD PBX

Remedy VOIP Avaya HTML A+ Kronos

Technical Support Specialist/Customer Service

• Assist customers to solve computer problems via telephone

• Maintain record of telephone call, track problem and installation of system software

• Test and monitor software, hardware and connected equipment

• Access systems remotely to provide support

• Ensure systems are running correctly

• Operate computer to input and retrieve data

• Listen, understand and ask question about problems

Leasing Agent

• Manage and oversee operations, maintenance, administration, and improvement of property

• Plan, schedule, and coordinate general maintenance, major repairs and remodeling or construction projects

• Act as liaisons between managers and tenants

• Market vacant space to prospective tenants

• Prepare detailed budgets and financial reports

• Maintain follow up to ensure policies and procedures are correct

Work History

2007 to Present, AAA Apartment Staffing, Atlanta, GA Leasing Consultant

Technical Support Representative

2014 to 2014, CGS Inc., Atlanta, GA

Customer Service Representative

2012 to 2012, Transcom, Denver, CO

Technical Support Representative

2011 to 2012, Teletech, Englewood, CO

Education

2014, Omni Tech Institute, College Park, GA Network Engineering

2010, Atlanta Metropolitan College, Atlanta, GA Psychology/IT

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