TIFFANY MAYNE

**** ***** ****, ********, ** ***** 408-***-**** acgefi@r.postjobfree.com

COMPUTER AND INFORMATION SYSTEMS MANAGER

Highly professional Network Systems Administrator with extensive experience ensuring corporate objectives are

achieved; previous employers include Safeway and Silicon Valley College.

Talented in project management, monitoring and reporting with the ability to conduct needs assessments, allocate

resources, prioritize tasks and take the initiative during complex projects.

Implementation Information Risk Management through PCI compliance as required by all major credit card companies

and banks in secure commerce.

Configured, segmented, and secured firewalls for WAN/LAN networks and departments within the guidelines of PCI

Compliance.

Skilled in aligning program objectives to sustain continued growth and expansion.

Communicated resolutions of common and complex issues to other team members to facilitate improved product

support and organizational efficiency.

Assess and educate customers on data risk management and the ramifications to their departments.

Worked in a deadline-oriented environment keeping all subcontractors on task and working together in difficult

situations.

Crisis management that accurately assesses conditions requiring immediate attention; provided with methodical and

orderly efficiency.

Process-driven; skilled at identifying and implementing procedures that improve operational efficiency.

Driven leader with superb communication, interpersonal, and leadership skills; excels in challenging environments.

AREAS OF EXPERTISE & TECHNICAL SKILLS

Project & Program Management Data Disaster Recovery Plans Information Technology

Business Analysis Procedure Improvement Process Development

Results Driven Cost Effectiveness Strategic Planning

Detail Oriented Risk Assessment Operational Efficiency

Technical Document Writing Networks Development & Implementation

PROFESSIONAL EXPERIENCE

Epicor July 2005-Present

Local Platform Specialist

Primary responsibilities include but not limited to installing, upgrading and completing remedial repairs for an

assigned customer base, developing and maintaining successful customer relationships to promote retention and

increase reputation, and implement new strategies and procedures to increase revenue.

Additional duties include network installs and troubleshooting of LAN networks with advanced network equipment

such as hubs, routers, switches, firewalls and wireless access points; oversight of the implementation of the

following operating systems and services: Windows 2003 server, Windows clients, Active Directory design, DHCP,

DNS/BIND, WPA2/TKIP, McAfee Anti-virus, building VPN tunnels and segment networks.

Specialization in Dell PC's, Dell Servers, laser printers, (POS) Point of Sale equipment, receipt printers, cash drawers,

barcode scanners and Motorola wireless scanners.

Safeway July 2002-July 2005

New Store Field Specialist

Primary responsibilities include but not limited to developing and maintaining highly technical documents,

implementation of recycle & reuse of old equipment into new stores, and coordinating successful new store

openings with a limited crew consisting of 2 to 8 team members.

Constructed networks from inception through completion and implementation for new Safeway retail facilities.

Accountable for installing and upgrading computer and network components, in addition to installing, configuring

and managing the internal Safeway network Ethernet and wireless with WEP.

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Interacted directly with customers, providing excellent customer service and ensuring customer satisfaction was

met.

Utilized my experience and analytical skills to identify problems and provide consistent field technical support.

Silicon Valley College November 2000-March 2002

Associate Network Systems Administrator

Consistently demonstrated the ability to analyze, evaluate, and resolve hardware and software conflicts.

Responsible for troubleshooting, repairing and maintaining classroom and corporate computers and networking

components in a timely manner.

Configured and maintained Internet Web Technologies such as DNS/BIND, Apache, DHCP and FTP.

Successfully passed MCSE (6 MCP tests) within 2 months’ time.

CERTIFICATIONS

Certifications:

Comp TIA A+ #ee9dtt5097

Microsoft MCSE, MCST, MCP #2176253

SonicWALL CSSA #114***********

Dell Certified: Notebooks, Power Connect, Desktop, Power Vault, Printers, Power Edge and Blade

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