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Voice: 323-***-**** Email acgeeg@r.postjobfree.com

Leonard Walton

Education 1997 Computer Learning Center, Los Angeles, CA - AA, Computer

Electronics. Taught Windows95 class.

1995 Venice Computer Center, Venice, CA - Course: Novell

NetWare, System Administration, Networking Essentials,

troubleshooting local Area Networks, firewalls and internet

security.

1995 Glendale Community College, Glendale, CA - AA, Business

Management.

Certification /

Training A+ Certified Technician - Compaq DeskPro 6000

Toshiba Certified - Compaq Proliant 800

WinXP Certified Professional - Compaq Armada 4100

Compaq DeskPro - Compaq Proliant 2500

Dell Certified System Expert - Compaq Proliant 5500

MCSE

Lenovo Certified

HP LaserJet

HP Omnibook - Compaq Evo

HP Vectra - Compaq Proliant GS

Professional

Summary Over 16 years of progressive experience, including:

. Configured and managed print servers. Setup wireless print

servers and routers.

. Configured Routers, Switches, Hubs and Network adapters to

work with Windows 95/98/XP/7 and 8.

. Setup and configured MS Access, MS Excel, Lotus Notes 6.0

configured VPN client.

. Administration of hosted domain and Exchange server.

. Performed network administration duties like creating and

deleting user and email accounts in Active Directory.

. Setup and configured SonicWall firewall.

Professional

Experience

02/08-Present Ramprate, Santa Monica, CA

IT COORDINATOR

. Acting IT coordinator for the Santa Monica Office as well as

New York.

. Handled all desktop and remote, user setups and

configurations.

. Wrote technical documentation.

. Repaired laptops and printers. Remote backup recovery.

. Setup and troubleshot Blackberry's.

. Configured VoIP.

. Involved in wiring and cabling.

. Inventory documentation.

. Distribution List creation.

. Administration of hosted domain and Exchange server.

. Migrated SharePoint.

01/07-01/08 LegalZoom, Los Angeles CA

JUNIOR NETWORK ADMIN - LEVEL 2/3 DESKTOP SUPPORT

. Performed network administration duties like creating and

deleting user and email accounts in Active Directory.

. Built and rack mounted Dell servers.

. Wrote helpdesk documentation.

. Created remote software distribution and packages using

Altiris.

. Performed all HP printer repairs down to the formatter board.

. Trained users and changed backup tapes.

. Created and restored images using both Ghost and Altiris,

Helped design desk.

. Used JetAdmin to create print Ques, alerts and control panel

customizations.

. Setup VPN accounts SMS

07/05-09/06 Self Realization Fellowship, Los Angeles CA

DESKTOP SUPPORT REPRESENTATIVE

. Supported and configured Windows XP, Office 2003, and

PeopleSoft.

. Setup Ghost server and managed images.

. Wrote helpdesk documentation and managed Trac-it database.

. Managed inventory, logged helpdesk calls, and trained

incoming staff.

. Responsible for repair and maintenance of all company

printers, defective hardware, and mounted server equipment.

. Setup print queues, remote desktop support, wireless

networks, and new user accounts (Active Directory).

10/04-07/05 Capital Group, Los Angeles CA

DESKTOP SUPPORT REPRESENTATIVE (CONTRACT)

. Setup and configured MS Access, MS Excel, Lotus Notes 6.0

configured VPN client.

. Setup wireless networks, managed print queues, and RMA

procedures.

. Managed inventory.

. Installed and configured Windows XP, Windows 2000, and Novel

Zen works.

. Setup multiple images on desktops and laptops, remote

Software distribution (Tivoli)

. Installed and configured blackberry devices,

. Tracked open calls trough Remedy ticketing system.

. Setup new users, configured digital imaging devices, SMS.

11/03-09/04 Northrop Grumman, Santa Fe Springs, CA

FIELD TECHNICIAN (CONTRACT)

. Provided warranty repairs and configuration For HP and Compaq

Hardware including, Desktops, Servers, and Printers.

. Provided 24hr on call server support to meet a 4 hour SLA at

above 98%.

. Managed Inventory and remote Configuration.

. Helped write field procedures, Ave 4.5 Calls per day covering

all of Los Angeles County.

06/02-10/03 House of Hope, Hollywood CA

SYSTEM SUPPORT MANAGER

. Setup and configured SonicWall firewall.

. Configured VPN access.

. Configured and managed print servers. Setup wireless print

servers and routers.

. Wrote documentation and trained users.

. Installed and configured Windows XP, Windows 2000, Windows

98, AS/400 Rumba, MS Access, and MS Excel.

. Provided warranty repair for HP workstations, servers,

laptops, printers, Compaq Desk Pros, and EVO laptops,

. Performed tape swaps and RMA procedures.

. Managed Inventory.

. Configured VPN clients, setup and configured DSL.

. Provided limited Mac support OS9 and OS10

. Managed four locations (800 users), SMS.

09/01-06/02 Linksys, Torrance CA

TECHNICAL SUPPORT REPRESENTATIVE

. Phone Support for all Linksys products

. Configured Routers, Switches, Hubs and Network adapters to

work with Windows 95/98, Windows NT, Windows XP, and Windows

2000.

. Configured VPN networks.

. Configured iheat database.

. Setup and configured print servers.

. Network setup and configuration.

. Remotely fixed user problems.

. Configured WAN connections. Configured DSL and Cable Services

(Avg. 37 calls per day)

10/00-09/01 Pl-X, Pasadena CA

SERVER/DESKTOP TECHNICIAN

. Headed conversion team that migrated office from Goldmine to

MS Exchange.

. Rack mounted new exchange server.

. Configured Nokia VPN client.

. Set users up to dial into the corporate network via VPN.

. Designed and implemented helpdesk solution, and wrote end

user documentation.

. Responsible for Amanda PBX system.

. Conducted companywide Outlook training.

. Responded to client calls, dealt with vendors, remotely fixed

user problems.

04/00-08/00 SlingShot Networks, Los Angeles CA

NETWORK TECHNICIAN (CONTRACT)

. Setup and configuration of DSL router.

. Installed VPN between The Staples Center and local office.

. Installed Cisco router for T1 connection.

. Setup network printers

. Configured WAN connections and RAS client configuration.

. Installed switchs,

. Provided support for dell desktops,

. Responsible for training staff.

10/99-03/00 CCH Incorporated, Torrance, CA

SYSTEM SUPPORT REPRESENTATIVE (CONTRACT)

. Technical support for 2000 dollar tax program (ProSystemfx)

. Worked extensive hours to meet tight deadlines,

. Wrote reports.

. Y2K testing on internal systems, and modem configuration,

. Windows 95, Novell, Winnt, and some Citrix MetaFrame Support

02/99-08/99 Encore Software, Los Angeles, CA

NETWORK TECHNICIAN (CONTRACT)

. Setup and configured MS Access, MS Excel, Lotus Notes Domino

server and Win NT file and print server (Compaq Proliant

5500),

. Installed superstack switch hubs, set print queues, RAS

client configuration, PC desktop and server Support, network

administrative and management duties,

Installation/Troubleshooting and configuration of Windows NT

4.0 and Windows 95 Workstations, DSL configuration, built APC

racks and mounted servers and accessories. Assisted with

implementing IS budget for 1999, trained staff.

01/99 Zulu Media, Los Angeles, CA

LOTUS NOTES CONSULTANT

. Windows 95 and Lotus Notes setup and migration-

Responsibilities:

. Installation/Diagnostics/Troubleshooting and configuration of

Lotus Notes Domino server, reconfigured Domino server and

converted Notes Mail information to MS exchange format,

configured client desktop.

. And wrote simple step by step user manuals.

01/98-01/99 Mitchell, Silberberg & Knupp LLP, Los Angeles, CA

NETWORK TECHNICIAN (CONTRACT)

. Network Technician responsible for successful Windows 95

migration, responsible for client software/hardware

installation, configuration, responsible for desktop of over

250 users using MS Office business application in PC

environment.

. Installation/Diagnostic/Troubleshooting and configuration of

Windows NT Workstation.

. TCP/IP protocol configuration, verification of Dial-up

Networking connections, installation of hubs, installed APC

rack and rack mounted equipment.

. Ethernet NIC install and configuration, sound card setup and

install, print queue setup.

03/97-01/98 Corpinfo Services, Los Angeles, CA

COMPUTER TECHNICIAN/FIELD ENGINEER (CONTRACT)

. Headed a team responsible for the major conversion of the

entire City National Bank Branch, installation of teller

software, configuration of IP and internet, setup print

servers, set up Ethernet and Token ring Topology.

. TCP/IP protocol implementation, relocation of desktop

systems, rollout implementation, cabling, desktop support,

training users,

04/96-02/97 Computer City, Los Angeles, CA

COMPUTER TECHNICIAN

. Performed upgrades, rebuilt systems, repaired printers,

installed RAM, configured SCSI and IDE devices, installed MS

products, BIOS upgrades of hardware, installation of modems,

configuring Win3x, Win95, filled out service reports, trained

staff.

1996 Comput-Serv, Los Angeles, CA

COMPUTER TECHNICIAN

. Installation/Diagnostic/Troubleshooting and configuration of

PC clones as well as brand named computer.

. Desktop and Laptop repair, LAN connectivity, floppy disk

drive installation, over the phone support, Netscape

Navigator, Win95 installation and support, printer

configuration and repair.

. Video and sound card installation.

Contact this candidate