Christopher L Pitts

*** ***** *** *** **

Fort Walton Beach, FL 32547

Cell: 850-***-****

acgedr@r.postjobfree.com

OBJECTIVE: Energetically seeking an entry-level position in the Information

Technology Industry.

SUMMARY OF QUALIFICATIONS

CompTIA A+ certified.

CompTia Network+ certified

Possesses over 5 years of superior customer service skills with diagnosing

and troubleshooting electronics.

Over 5 years of training and instructing employees on proper policies and

procedures.

Possesses superior oral and written communication skills.

Experienced in creating excel spread sheets for management for tracking

work daily.

Well organized and able to meet deadlines.

Highly motivated individual who sets the example through honesty and hard

work.

Possesses a profound ability to research information and learn new methods

quickly in an up-tempo environment.

Intuitive thinker with the profound ability to research information and new

methods in an up-tempo environment.

EMPLOYMENT HISTORY

Detail Technician

08/2013 to Present

Quality Imports, Ft. Walton Beach, FL Hours Worked Per Week: 40-50

Salary: $25,000

Supervisor: Al Gray May we contact your Supervisor: Yes

Phone: 850-***-****

Provided high quality and timely detail support for 4 subsidiary

dealerships. Washed the exterior and interior of a vehicle according to the

dealer's wishes. Shampooed, vacuumed vehicles to specifications and company

policy. Waxed and buffed vehicles using cloths and buffing machines.

Removed dirt and debris, cleaned upholstery and surfaces, and used air

compressors and cloths to dry surfaces and apply preservation chemicals to

surfaces for protection against spots and stains.

Customer Service Associate

10/2007 to 09/2008

Nationwide Electronics Warranty, Crestview, FL Hours Worked Per Week 40

Salary: $20,000

Supervisor: David Spencer May we contact your Supervisor: Yes

Phone: 850-***-****

Served as a Customer Service Associate that provided follow- up care to

customers with complex product issues. Interacted with third party vendors

and suppliers to determine causes of product issues, and communicated

orally or in writing to determine the sources of delays in parts or

service. Handpicked to serve as sole representative handling escalated

customer delivery issues with outsourced partners' products, service

technicians, and third party service shops. Worked closely with outsource

Information Technology supervisors and management to help resolve

escalated issues in a timely manner. Organized and tracked each call via

excel spread sheet.

Assistant Detail Manager

07/2003 to 09/2007

Quality Imports, Ft. Walton Beach, FL Hours Worked Per Week: 50

Salary: $27500

Supervisor: Willie Bryant May we contact your Supervisor: Yes

Phone: 850-***-****

Provided high quality and timely detail support for 5 subsidiary

dealerships. In the absence of the manager, oversaw all operations the

detail shop including payroll, employee work schedule, and training of

employees supporting subsidiary dealerships. Responsible for resolving

issues and ensuring complete customer satisfaction. Provided oversight to

ensure proper and safe use of equipment and wear of protective clothing.

Worked closely with managers of all departments to ensure department goals

are being met. Helped the detail department become the most profitable

department of the entire dealership. Responsible for educating customers on

the benefits of each detail package.

Detail Technician

08/2002 to 03/2003

Spiffy's Car Wash, Shalimar, FL Hours Worked Per Week: 40

Salary: $14,500

Supervisor: Na May we contact your Supervisor: no

Phone: 850- 651-0069

Washed the exterior and interior of a vehicle according to the customer's

wishes. Shampooed, vacuumed vehicles to specifications and company policy.

Waxed and buffed vehicles using cloths and buffing machines. Removed dirt

and debris, cleaned upholstery and surfaces, and used air compressors and

cloths to dry surfaces and apply preservation chemicals to surfaces for

protection against spots and stains.

Quality Assurance Representative

08/2000 to 03/2001

Nextel Communications, Duluth, GA Hours Worked Per Week: 40

Salary: $25,000

Supervisor: Lori Davis May we contact your Supervisor: Yes

Phone: 770-***-****

Monitored customer phone calls to Customer Care Representatives (CCRs)

regarding billing, service, and products to ensure CCRs' services provided

meet company standards. Graded CCRs performance and produced reports for

management using Microsoft Word/ Excel. Provided coaching, counseling, and

supplemental training to CCRs with substandard quality customer care

ratings. When needed revamp CCRs script to help provide better quality

service for the customer.

Customer Service Representative

10/1999 to 08/2000

Nextel Communications, Duluth, GA Hours Worked Per Week: 40

Salary: $23,500

Supervisor: Tonya Jaackson May we contact your Supervisor: Yes

Phone: 770-***-****

Assisted consumers with complex issues dealing with billing, coverage,

service, and rate plan issues. Documented and tracked every call using

Oracle software. Assisted with diagnosing and troubleshooting issues

customers had with service failure with their cell phones.

EDUCATION

Associates of Arts Degree in Liberal Arts, Northwest Florida State College,

Niceville, FL, 05/2013

TRAINING and CERTIFICATION

Certificate, CompTIA A+, Northwest Florida State College, Niceville, FL

06/2014

Certificate,CompTIA,Network+, Northwest Florida State College, Niceville,

FL 09/2014

Certificate,CompTIA, Security+, Northwest Florida State College, Niceville,

FL Present

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