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DHANUSH KUMAR DAMODARAN Mobile No:

+919*********

FRONT OFFICE EXECUTIVE Email :

acged9@r.postjobfree.com

Objective

To pursue a career that offers me an opportunity to work in a

challenging environment and to utilize my knowledge and skill

sets to contribute best of my ability in the field of Hotel &

Business Management.

Profile

. Over 8 years of extensive experience as Front Office Executive.

. Result oriented self-starter and able to work with minimum guidance.

. Energetic contributor with demonstrable detail orientation and multi-

tasking/organizational proficiency.

. Self motivated individual & ability to achieve sales target in a fast

paced environment

. Strong communication & customer service skills

. Remarkable Data Keeping skills

. Outstanding organizational & leadership skills

Areas of Interest

? Client Relationship Management ? Business Development

? General Administration ? Customer service

Professional Experience

A) Organization : Hotel Windsor Castle, Kerala ( Since November 12

onwards )

Front Office Executive

Roles & Responsibilities : -

> To check guests into the room in accordance with the procedures laid

down in the Front Office manual.

> To attend to hostel guests in the procedure of registering, enquiries,

key handling, messages and all related matters.

> To do the billing daily for all the occupied rooms.

> To answer the telephone promptly and clearly, ensuring a courteous and

friendly Manner.

> To handle all the operations of the Hostel when the HOD is on annual

leave.

> To take room reservation effectively, efficiently and as laid out on the

proper Reservation registers.

> To train the newly joined staff for all various works related to the

Front Office.

> Preparing and working as part of the computerization team working out

system Process.

B ) Organization : Hotel Marrios, Kerala ( May-12 to September- 12 )

Front office Executive

Roles & Responsibilities : -

> Maintain the Guest History System and Updating all the guest profiles.

> Supervises the night audit procedures and maintain high standard of

operating procedures.

> Interacting with guests at the time of arrival and departure.

> To perform as a good salesman while explaining about the hotel and

available packages and facilities.

> To be a continuous source of information during the stay of bedfellow.

> Handling customer complaints and anticipating customer needs and thus

making them delight.

C ) Organization : YWCA of Delhi ( March -05 to April -12 )

Front Office Executive

Roles & Responsibilities : -

> Maintain the Guest History System and Updating of all the guest

profiles.

> Ensure that all statutory requirements for in house guests are met.

> Supervises the night audit procedures and maintain high standard of

operating procedures.

> Interacting with guests at the time of arrival and departure.

> To perform as a good salesman while explaining about the hotel and

available packages and facilities.

> To be a continuous source of information during the stay of bedfellow.

> Handling customer complaints and anticipating customer needs and thus

making them delight.

> Handling Front Office operations reception, cashiering, foreign currency

exchange, reservations and travel desk.

> Handling Banquet reservations.

> Converting all Banquet enquires into sales.

Academic Credentials

Degree/Diploma/Certificate Institute/School

Year

B.A in English Kamla Nehru Institute of

Physical & S. Science 1999-2002

12th Standard Kendriya Vidhalaya

1997-1999

10th Standard Stella Maris Convent High School

Passed out in 1997

Computer Proficiency

Certificate in Computer Software Programming from NIIT,Sultanpur ( U.P

Language Skill

English, Hindi, Malayalam

Personal Strengths

. Good Communication and Interpersonal Skill

. Hard working

. Confident & Quick Leaner with a Positive Attitude

. Punctual and Responsible

. Dedicated

Personal Details

Date of Birth : 01/10/1981

Gender : Male

Father's Name : Late Shri T.K Damodaran

Nationality : Indian

Religion : Hindu

Marital Status : Married

Hobbies : Listening to music, Watching television &

Playing Cricket

Declaration

I hereby declare that all the above information is true correct and

complete to the best of my

knowledge.

Date :

Place :

Dhanush Kumar Damodaran

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