Debra Myers

*** ***** ** *** **, Jackson, MS **212

acged3@r.postjobfree.com

601-***-****

Professional Summary

I have experience as in customer service representative versed in customer support in high call volume environments. Superior computer skills and

telephone etiquette. I am skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer

capabilities. I have been driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-

quality customer care.

Skilled Summary

• Trusted key holder

• Creative problem solver

• Exceptional communication skills

• MS Windows proficient

• Quick learner

• Strong client relations

• Strategic sales knowledge

• Multi-line phone talent

• Type 65 WPM

• Advanced in all social media sites

Work History

Walgreens

Certified Pharmacy Tech, January 2010 – Aug 2014

• Politely assisted customers in person by taking the hardcopy of their prescription and scanning, typing and filling it at their convenience.

Also I re-filled their prescriptions via telephone.

• Answered an average of 70 calls per day by addressing customer inquiries on filling prescriptions, solving problems with their

prescriptions, and enrolling them in our great prescription plans.

• Provided an elevated customer experience to generate a loyal clientele.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Directed calls to appropriate individuals and departments.

• Built long-term customer relationships and advised customers on purchases and promotions.

• Dedicated to continuously improving sales abilities and product knowledge.

First La Media (Feburary 2013-May 2014)

Appointment Setter

• Call potential customers and set appointments for interviews

• Be polite, Build value, and be positive to the clients.

Great Virtual Works (May 2014- July2014)

IBO Retention Representative

• Duties: Build Rapport with my customer.

• Probe the customers on the products.

• Build value with the customers.

• Offer different rebuttals to them so they can keep their account active.

• Had a positive and outgoing attitude that made my customers loved me?

Reason for leaving: Had to care for sick grandmother at the time.

Education

University of Phoenix, Current Student 4.0 GPA

BS in Science with a concentration in Business Management and Entrepreneurship

Provine High School, 30. GPA

High School Diploma May 2009

Certification

Certified Pharmacy Technician/Customer Service Rep

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