Clarissa L. Thompson

Douglasville, GA ***** 404-***-****

www.linkedin.com/in/clarissalthompson24 acgebc@r.postjobfree.com

Forward-Thinking Information Technology Specialist

Committed to maintaining cutting-edge technical skills and up-to-date

industry knowledge, delivering optimal system performance and integrity

Promoter of inter-discipline partnerships, accelerating communication

between departments for increased productivity and performance. Recommend

effective architectural improvements, as well as design and integration

solutions. Implement enhanced company policies, technical procedures and

standards, preserving integrity and security of data, reports and access.

Consistently meet targeted deadlines and objectives within fluctuating

priorities while not compromising quality or delivery.

Areas of Expertise:

Project Management Problem Resolution Recovery Plan Solutions

Management

Preventative Maintenance System Upgrades & Maintenance Video

Surveillance

Cross-functional Team Collaboration Staff Training & Development

Technical Skills

Active Directory Data Encryption CCURE Systems

Soti-Mobi Control Belarc Exchange

SAP Splunk Citrix

Kantech Systems SCCM / SCOM SQL

Confluence Nimsoft Service-Now

VM Ware Remote Access Technology Pyramid / WMS

Siebel What's up Gold

Professional Experience

THE INTERSECT GROUP, Atlanta, GA 2014 - Present

Server Maintenance Consultant

Perform inventory of servers on physical and software, analyzing event log

and security settings, applications and database connections. Identify

application information and sensitivity of data on servers.

. Develop effective working disaster recovery plan for all production

servers.

. Discover server users and application owners, managing and automating

global IT relationships while consolidating legacy ITIL in IT service

management software (Service-Now).

TYCO INTERNATIONAL, Lithia Springs, GA 2006 - 2014

System Analyst II, Fire & Security

Performed server setup, configuration, preventative maintenance, upgrades,

networks and cable network setup. Charged with creation of knowledge base

and documentation instructions, system and network changes and resolving

issues. Accountable for video surveillance for 4 locations. Corrected all

permission and security based issues within multiple domains. Proposed

technical feasibility solutions for new functional designs and suggested

options for performance improvement of technical objects.

Clarissa L. Thompson acgebc@r.postjobfree.com Page Two

TYCO INTERNATIONAL Continued

. Developed work-flow charts and diagrams, ensuring production team

remained compliant with client deadlines.

. Aligned office departments, increasing inter-departmental communication

and data sharing.

. Met deadlines and requirements consistently for all production work

orders in Service-Now.

. Ensured network, system and data availability and integrity, performing

preventative maintenance and upgrades.

. Established compatibility with third-party software products by

developing program for modification and integration.

. Recognized as advocate for end-users to perform testing and problem

analysis for server, desktop and IT infrastructure work.

. Assisted in building and deploying new domain for entire company

including DHCP, DNS, and Active Directory setup, allowing uniformity of

global companies, completing domain and enabling access.

. Designed and implemented new server standards for core business services,

meeting business requirements.

BANK OF AMER ICA, Atlanta, GA 2004 - 2006

Field Support Technical Engineer

Oversaw installations of servers and computers, providing resolution of

transitional issues. Trained junior members of IT team regarding network

security and troubleshooting of data circuits.

. Implemented certification of systems, producing cost-effective system

procedures and protocols.

CDI, SEM TECHNOLOGIES, Florence, AL 2004

Technical Support Supervisor

Maintained and repaired client networking and fiber installations. Provided

updates for server / client systems and maintenance on all equipment.

Recommended architectural improvements, design and integration solutions.

. Ensured network maintained optimal performance with minimal downtime.

Additional Related Experience

SERVICE ZONE, Hamilton / Winfield, AL

Technical Supervisor / Lead

Education

Bachelor of Science, Information Technology, Networking, Colorado Technical

University (online), Expected graduation, December 2015

Professional Development / Certifications

CCNA, expected January 2015 MCITP, expected December 2014

MCSA, expected November 2014 Microsoft Office, 2010

EMC Legato Certification, 2006 Six Sigma Blue Belt, 2006

CCURE Software, 2006 Dell Certification, 2004

Gateway Certification, 2000

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