Richard Outing

*** * ********* ****

Philadelphia, PA 19120

267-***-****

acgeax@r.postjobfree.com

Education: DeVry University 2 years

Computer Learning Center 1996

Pennco Tech, 1981

Certifications: MCP Windows 2000,2003 Server,MCP 2000 Professional

MCP Microsoft Exchange Server

Microsoft TCP/IP, Windows95 and Novell TCP/IP

MCSE 4.0 Basic Lunix Installs

Summary Of Qualifications:

I am a mature reliable Network LAN Engineer with a proven ability to prioritize multiple assignments and

deliver positive results under heavy deadline pressure. I have been active in design, implementation, and

management of IPX/SPX and TCP/IP networks. I have expertise in technical and diagnostic skills in the

installation, maintenance, and repair of network's PC's and PC base electronic equipment. Strong Project

Management and Leadership skills, including the ability to self manage and coordinate complex projects

Professional Experience:

GMAC / HP IT Support October 2012- Present

Troubleshoot technical issues using personal skills, knowledge base, vendor literature and

communication with team members.

Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due

to O/S vulnerabilities and virus outbreaks.

Manage & configure new and existing machines to end-user expectations.

Provide constant communication/feedback to end-users to understand their requirements and setting the

appropriate expectations.

Application deployment via Altiirs NS Console and imaging via Altiris DS Console.

Responsible for setting up new employees.

Knowledge of common PC applications and hardware configurations

TechUSA March 2012-September 2012

Project Implentation

• Install and configure POS servers and POS terminals for Wawa Food Marketd

Continuous Motion, Philadelphia, PA Aug 2010 – Febuary 2012

IT Support Self Employed

• Upgrading and modifying applications and operating systems (Windo ws/XP/Vista/Windows 7)

• Diagnostic, repairs, memory upgrades,hardware upgrades and OS upgrades.

• Troubleshoot and provided onsite support to client and end users .

Hewlett Packard March 2007-January 2010

Customer Service Engineer

• Installing, configuring and supporting various server and desktop technologies.

• Configuring and supporting Windows 2003/2008 servers and Active Directory.

• Industry / company knowledge that provides solid technology solutions and

options to the customer.

• Ability to quickly and accurately evaluate a technical situation while managing

the operational challenges.Various clients includes Jefferson, Penn and Presbyterian Hospitals.

• Working independently and able to re-prioritization of

tasks/events/commitments quickly based on contract, customer and business situations.

Contractor November 2001- February 2007

Network Technician /Network LAN Engineer

• Provide Helpdesk support and system up/down monitoring for Unisys Corp

• NT/2000/2003 Server maintenance including hardware upgrades

• Install, configure and maintain OS and Application Server softwareO/S

upgrades and patches, drive array expansions, creation and maintenance of laptop\desktop images

• Installation and upgrades of various server hardware, HP ProLiant, IBM Blade

servers, and several Dell servers models for various clients. Clients TCM, HP, AeroTek, and PC

Help Services.

• Troubleshooting hardware and software problems, taking appropriate corrective

action and/or interacting with IT staff or vendors in performing complex testing, support, and

troubleshooting functions

CDI April 2000 – September 2001

Network LAN Engineer

• Coordination of hardware and software installation and upgrades

• Manage changes to the NT Servers and Server Environment in accordance

with Change Control Procedures.

• Perform Tier 3 problem resolution for Dupont’s Windows NT and Windows 2000

servers and NT domain architecture consisting of 250-300 Server

• Troubleshooting hardware and software problems, taking appropriate corrective

action

ENTEX Information Services, Inc April 1998 – March 2000

Network Engineer

• Migrated more than 20,000 desktops and 1100 servers from OS/2 to Windows

NT, Windows 95, SMS and Exchange for Cigna Health Care.

• Wrote technical procedure documents for team for installation processes and

procedures for inventory collection.

• Provided technical support if problem arose with server builds.

• Performed data and Exchange Email migration

MicroAge of Exton May 1996 – April 1998

Network Engineer

• Designed, installed and configured NetWare v4.11 network for a small township,

deploying new workstations Running Windows 95 supported by Novell's client32.

• Managed and maintained mix network of NetWare v3.11, v3.12 and v4.1 of

major university with 23 servers spread out over three campuses.

• Member of the 4.11 design and implementation team.

NCR August 1981 – June 1995

Customer Service Engineer

• Performed field visits to install, maintain, troubleshoot, and repair a

comprehensive range of electronic equipment, including proof operation equipment, point-of-sale

and non-point-of-sale equipment, and other equipment used in the retail, finance, and hospitality

industries.

• Provided extensive customer service, including the handling of emergencies

and special requests.

• Provided technical support to numerous major clients, including Mellon Bank,

CoreStates Bank

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