ORLANDO HALL

* ******* ********

Toronto, ON M*V 4E7

acgeae@r.postjobfree.com, 647-***-****

SKILLS

• Customer Service - Developed interpersonal skills through 5 years of combined

experience in a customer focused environment working as a Claims Processor, Recreation

Leader and Car Detailer

• Teamwork – As a Credit Card Processor, coordinated with members of different projects

to prioritize daily work orders, which must be processed and shipped within the same

business day

• Communication – Interacted with dealerships and insurance companies’ personnel as a

Claims Processor to obtain information regarding ongoing claims

• Technical – Word, Excel, PowerPoint and Outlook, UPS Shipping System

• Analytical and Problem-Solving – Compare information from different databases to

ensure accuracy of customers’ personal information, while working as a Credit Card

Activation Processor

• Attention to detail- Inspected vehicles and invoices to ensure car’s identification and

specifications were accurately recorded. Compared information from different databases

and proofread documentation to ensure accuracy, working as a Car Detailer and Credit

Card Activation Processor

PROFFESIONAL EXPERIENCE

Credit Card Activation Processor Jan.2011-Present

Grenville Management Inc., Mississauga, ON

• Utilize Excel to record data regarding checks and other financial communications

• Combine and rearrange documentation and information material from different sources,

to be shipped through different carriers i.e. Iron Mountain, Canada Post and UPS

• Use Excel and UPS system to generate reports and mailing labels

• Apply attention to detail skills to proofread and correct new entries to ensure accuracy of

the records

Claims Processor (Automobile) Jul. 2009- Oct. 2010

Armada Insurance, Mississauga, ON

Processed and documented claims decisions using Excel, meeting a 4 hour deadline to

complete each claim

Utilized oral and written communication skills to interact with Insurance Adjusters and

dealerships via email or over the phone, to ensure automobile information was sufficient to

complete the claim process

Communicated with Managers and Adjusters to obtain instructions about cars specifications

available for sale

Utilized multitasking skills to process high volumes of claims daily, while providing prompt

customer service to insurance holders

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Reviewed and corrected errors regarding insurance holders and claims cases identified by Unit

Manager or Insurance Adjuster, utilizing excel work sheets

Used technical and research skills to locate vehicles for sale over the Internet such as Auto

Trader, Car Pages, Auto Catch, Wheels and Kijiji to obtain additional information required to

complete claims

Car Detailer/Lot Attendant Oct. 2007- Oct.2008

Woodbine Toyota Dealership

Utilized attention to detail skills to conduct a physical inspection of incoming vehicles

against invoice, to ensure all items in the invoice were physically present and in functional

condition, verified serial numbers and search for possible damages

Recorded description of damages and missing items on delivery receipts for further action i.e.

return to warehouse for replacement

Positioned vehicles in designated areas making the best use of available space in the parking

lot

Made bank deposits on behalf of the company

Followed the Ministry of Transportation procedures to obtain cars licenses

Coordinated and executed the transportation of vehicles to other dealerships

Ensured all vehicles were well maintained for future use

Recreation Leader/Custodian Jul.2004-Aug.2013

Elmbank Community Center, Toronto, ON

Used leadership skills to serve as a lead worker in the absence of the supervisor

Organized community sports programs such baseball, soccer and basketball to meet clients’

needs

Coordinated resources to mobilize and set up facility equipment

Scheduled and confirmed reservations for facility’s rental

Submitted written request to the supplier to maintain inventory, tested equipment for proper

functionality

Ensured facilities were well maintained to provide clients with a pleasant experience at the

center

EDUCATION

Recreation and Leisure Sep. 2004-

Apr. 2006

Humber College, Toronto, ON

Personal Support Worker Sep. 2006-

Apr.2008

Humber College, Toronto, ON

VOLUNTEER WORK

Aug. 2011-Present

Basketball Coach

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Brampton Minor Basketball (BMBA), Brampton, ON

• Train and coach a group of 12 teenagers, helping them to develop the skills necessary to

participate in different basketball events

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