Stefanie Pointer

acgea4@r.postjobfree.com

Home 704-***-****

**** ***** ** . ******, ***** Carolina 27704 . United States

OBJECTIVE

Seeking to utilize my current skills and education to obtain employment as

an Administrative Support Specialist at North Carolina Central University.

EDUCATION

Capella University

Master in Business, June 2016

Concentration: Project Management & Marketing

North Carolina Central University

B.S., Family and Consumer Science, May 2011

Concentration: Foods and Nutrition

Work Experience

Teller III

Suntrust

August 2013-present

. Receive and count working cash at beginning of shift

. Identify customers, validate and cash checks

. Accept cash and checks for deposit and check accuracy of deposit slip

. Process cash withdrawals

. Perform specialized tasks such as preparing cashier's checks, personal

money orders, issuing traveler's checks and exchanging foreign

currency

. Perform services for customers such as ordering bank checks

. Receive and verify loan payments and mortgage payments

. Record all transactions promptly, accurately and in compliance with

bank procedures

. Balance currency, cash and checks in cash drawer at end of each shift

. Answer inquiries regarding checking and savings accounts and other

bank related products

. Attempt to resolve issues and problems with customer's accounts

. Identify referral opportunities and make relevant referrals

. Ensure compliance with all internal controls and established policies

and procedures

Human Resources Department Supervisor

Babies R Us

October 2012-August 2013

. Worked with the Store Manager and Assistant Managers to develop hiring

strategy

. Sourced, screened and interviewed applicants

. Reviewed and maintained Applicants tracking systems

. Conducted on- board orientation of new Team Members

. Lead the training and development of all Team Members

. Delivered and follow- up on various product knowledge learning

initiatives

. Was responsible for the tracking of all required trainings

. Ensured WOTC compliance is 100% for all hires

. Adhered to all state and federal regulatory employment requirements

inclusive of I-9 compliance, work permits and payroll practices, and

company minor regulations

. Created and maintained all new hire paperwork and Team Member files

. Conducted routine Human Resource assessments

. Assisted with unemployment claims

. Communicated company benefit programs

. Coordinated store activities

. Monitored break room standards

. Assisted with team member satisfaction surveys

. Maintained time off request, paid time off, punch corrections,

vacations, and terminations

. Informed eligible team members of medical benefits

Office Manager

True Care of the Carolinas, LLC

August 2012- October 2012 (part-time)

. Coordinated office staff activities to ensure maximum efficiency

. Designed and implemented filing systems

. Established procedures for record keeping

. Ensured security and confidentiality of data

. Ensured office policies and procedures are being adhered to

. Analyzed and monitored internal processes

. Implemented procedural and policy changes to improve operational

efficiency

. Prepared operational reports and schedules to ensure efficiency

. Monitored and maintain office supplies inventory

. Reviewed and approved office supply acquisitions

. Handled customer inquiries and complaints

Licensed Childcare Provider

Morgan's Playhouse, Durham, NC

May 2012-Aug 2012 (full- time)

. Created a classroom environment conducive to learning the physical,

social, and emotional development of students with an emphasis on

language development and emergent literacy skills

. Provided activities and opportunities that encourage curiosity,

exploration, and problem-solving appropriate to the development levels

of the children

. Developed policies and procedures for NC Childcare Provider licensure

. Completed and passed all NC State Child Provider requirements and

licensure

. Developed planned curriculums and educational activities for children

between 6 weeks to 12 years of age

. Responsible for all fiscal responsibilities of in home day care such

as budgeting, bookkeeping, and all other financial obligations

Paraprofessional,

Infinite Wellness Concepts,

Durham, NC,

May 2011- August 2011 (part-time)

. Served as camp counselor for at risk and low income youth by providing

therapeutic support and skill building activities

. Taught age appropriate math and science related activities to an

assigned group of children

. Overseen before care and after care activities to ensure consumer

safety

. Properly documented daily activities in order to monitor progress

towards each youth's goal

. Assisted camp coordinator with alternate activities in the event a

planned activity is cancelled (as during inclement weather) and ensured

that children received maximum benefit from alternate activities

. Engaged in activity planning with camp coordinator

Office Assistant/Direct Care/ Human Resource Assistant,

Alternative Care Treatment Systems, Durham, NC,

June 2008- January 2011 (part time)

. Performed general clerical duties to include but not limited to:

photocopying, faxing, mailing, and filing

. Coordinated meetings and conferences for office managers

. Maintained and distributed staff weekly schedules

. Supported staff in assigned project based work

. Maintained medical records for consumers

. Provided office orientation for new employees

. Greeted consumers, answered phones, and remained the agency's first

point of contact person

. Provided direct care services to mental health consumers by teaching

social skills and independent living interventions

. Utilized various operating systems simultaneously to develop consumer

reports

Resident Assistant,

Dept. of Residential Life,

North Carolina Central University, Durham, NC,

August 2007-May 2008 (part time)

. Assessed and responded to the needs of 30 residents residing in

residential hall

. Created, planned, and implemented educational, social, and recreational

programs for residents

. Served on the Resident Assistant Selection Committee

. Acted as a liaison between residents and Department of Residential Life

. Counseled peers on personal, academic, and career concerns

. Managed various administrative duties including maintenance requests,

incident reports, and room transfers

. Enforced and upheld university policies.

. Assisted incoming freshmen with making adjustments to the college

environment

Sales Associate

The Athlete's Foot Salisbury, NC

August 2003-August 2006 (part-time)

. Greeted all customers and provided additional face to face customer

service

. Developed floor displays to market for new products and increase sales

. Created customer accounts to identify frequent buyers

. Exceeded monthly sales expectations

. Maintained cleanliness and organization of stock room

. Handled cash, checks, and credit/debit cards

. Assisted with balancing registers at the end of business

VOLUNTEER EXPERIENCE

Student Government Freshman Class Senator, North Carolina Central

University Choir, Durham Rescue Mission, Habitat For Humanities, Red Cross

Blood Drive, Million Meals, and Community Clean UP

ACTIVITIES

Alpha Kappa Alpha Sorority Incorporated, Foods and Nutrition Association

President,

VOX: Voices of NCCU President, Student Government Association Freshman

Class Senator, Initiative for Transforming and Sustaining Science,

Technology, Engineering and Mathematics ( ITSSTEM) member.

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