Frederick Jones

Objective

To obtain a position in a fast past industry in which I will continue to grow and flourish

within said company.

Education

Riverside Community College

For Communications

Employment:

IEHP 02/28/2014-Current

Member Service representative

Receive and make calls from members in regards to prescriptions, referrals and explanation of benefits.

AppleOne 10/2013-02/28/2013

Assigned to IEHP as Member Service representative

Receive and make calls from members in regards to prescriptions, referrals and explanation of benefits.

Sprint 07/2010- 04/2012

Customer Retention

Make and receive calls from high ARPU customers, correct and maintain customers

Accounts. Help customers set payment arrangements and take payments on past due

accounts and retain customer loyalty through sales/offers. Distributing billing statements.

Verizon Wireless 07/07-06/2010

Customer Service/Financial Services Representative

Make and receive calls from high ARPU customers, correct and maintain customers

accounts. Help customers set payment arrangements and take payments on past due

accounts. During that time frame I was also named Spirit Captain which placed me in

charge of planning any events for the call center.

Target 06/05- 07/07

Floor Support

Train sales floor staff and cashiers. Provided floor support for management as well as

cashiering. Gave support to pharmacists and techs. During this time I was named as a trainer for guest

services to give hands on training to calls new employees. I also had the opportunity to speak at many

new hire orientations to promote my work experience.

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