TAMALYN WRIGHT

***** *. ******* *** *** Angeles, California 90044

acge98@r.postjobfree.com 310-***-****

CALL CENTER REPRESENTATIVE

Customer Service/Instructor /

Seasoned, motived Call Center Representative with 15 + years of success in call center for large

company. Attained promotional based on meeting with no proven ability or skill, customer

satisfaction, and dedication to corporate objectives. Superior leadership abilities-teaching,

motivated, and proven results of increased productivity for the company through training.

Organized with outstanding multi-tasking and time management capabilities. Proven ability to

maintain calm in fast-paced environment. Heavy inbound call, 125 calls within 5 hours, using a

dialer system, multi-tasking on multiple computer screens installing and disconnecting phone

service, adding features, warm transferring to internal department to activate and deactivate

features within minutes. Toggling between computer screens to question and answers for

consumer and representatives. Providing product/mechanical information via phone. Selling

features, cell phones, investigating and resolving issues related to wireless devices. Handling

irate customers and turning them around. Providing professional and courteous to front line

customers. And an instructor I was teaching 800 employees for six years consecutively.

CORE COMPETENCIES INCLUDES:

• Instructor of 800 employees

• Team building and coaching

• Policy Procedure Adherence

• Executive Assistant

PROFESSIONAL EXPERIENCE

COMPEX LEGAL SERVICES 09/2014 TO

09/2014

Heavy outbound calls to hospital, physicians, and others requesting records for subpoena being

serve. Using Oracle to route men out to pick up records, writing checks, calling a 3rd party using

personal sensitive information, faxing, and general customer service.

VXI GLOBAL SOLUTION 06/2013 TO

07/2014

Receiving incoming calls to set up Direct TV phone service. Product/mechanical knowledge,

pricing, credit card input, credit check verification. While warm transferring to internal

departments.

MULTI-MEDIA SPECTRUM-GARDENA, CA 12/2013 TO

01/2014 Incoming calls/outbound on a dialer system while reading from a script, paper

work documentation, updating personal information, following up on customer issues not

resulting in first call resolution. To set appointments for solar. (Contract Job)

STARKART/THE NALA-ENCINO CA 11/2013 TO

12/2013 Manually dialed 125 calls within 5 hours, paper work documentation, reading

from a script and calling business owners to set appointments to watch a webinar for new

releases on the internet.(Contract Job)

CAPITAL ADVOCATES GROUP 10/2013 TO

10/2013 Outbound calls/incoming calls; reading from multiple scripts, paper work

documentation, building rapport to customers, using and excel spreadsheet to do a 3-way call to

banks with customer online to verify mortgage information. To sell a rest report for loan

modification, refinancing.

IMPERIAL COURT WORK SOURCE-LOS ANGELES CA 04/2013 TO

04/2013 Front desk-watch the sign in sheet, answering phones, taking messages, assigned

duties from supervisor to call unemployed to come in for orientation, and school to reach higher

ups for company knowledge. (Contract Job)

GTE-OXNARD, CA 05/1992 TO

06/1998 Inbound/outbound; reading from a script, multi-tasking on multiple computer screens

for installing and disconnecting phone service, adding features, toggling between different

computer screen for product knowledge for consumer and representative, warm calling internal

departments to activate and deactivate features within minutes, providing product/mechanical to

consumer via phone, selling features, selling cell phones investigating and resolving issues

related to wireless devices, billing payment arrangements, explain the bill, in a team, and within

six months promoted to instructor of 800 employees.

PACIFIC BELL, CA 06/1998 TO

11/1998

Inbound calls, multi-tasking on multiple computer screens, in complex computer screen to

installing and disconnecting phone service, selling features, billing questions, and all other

general questions.

SELECTED CONTRIBUTION:

• Maintained open lines of communication with executives and team members, where areas

of improvement were needed.

• Proactively sought knowledge of emerging industry trends and evolving call center

practices to ensure awareness of key issues related to constant improvement of call center

operations.

• Keeping the call center to increased productively for several consecutive years.

INSTRUCTOR (05/1992 TO 06/1998)

Instructed over 800 employees with designs developed by executives to train the whole company

on a daily basis. While my creative designs I implemented and taught to all employees, and I

trained new employees in my absence. In which generated a huge amount of money as well as

company productivity.

EDUCATION AND CERTIFICATION

Diploma –Centennial High School- Compton, CA

• Los Angeles County Office Of Education ROP -Currently Attending

Office Occupation Class

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