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Customer Service Manager

Location:
Vancouver, BC, Canada
Posted:
October 18, 2014

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Resume:

CHRISTINE KELLY

**** **** *** *** # ***

Vancouver, BC

V6K 1L5

Email: acge8s@r.postjobfree.com

Tel # 778-***-****

Objective

A challenging position which effectively utilizes my experience as an energetic, and results-oriented

office and purchasing manager, with over 20 years business experience.

Profile:

Extensive management experience in contract negotiation, supplier management, customer

service, marketing, sales and order fulfillment for both large and small companies. Effective problem-

solving resulting in stronger brand image and increased customer satisfaction and loyalty.

Experience

Purchasing

IBC Technologies

2007 – Present (7 years)

• Managed all purchasing for a fast growing heat exchange business with a budget of $14M

• Deals with vendors in Europe and across North America

• Developed and maintained a comprehensive purchasing and inventory management system

• Works closely with production team to forecast parts requirements and monitor inventory levels

• Coordinates logistics with vendors for shipping products on time and manages cost margins

• Competitive sourcing of products to ensure best value for price

• Overall coordination between sales and production targets

• Responsible for maintaining a database for RMA’s

• Maintains good communications with all vendors and manage issues re delivery times

proactively

• Responsible for quality control to ensure all the MDR’s and calibration of equipment are up to

date.

• Processing of all purchase orders, vendor invoices and verification of all parts received as well

as inventory placement in company warehouse

•Works closely with Finance manager on annual budgets and inventory reviews.

Office Manager

Gilles Lortie Tourism

February 1994 – August 2007 (13 years 7 months)

• Developed and managed execution of annual business plans and marketing strategies to

increase client base.

• Developed and executed effective marketing to support business development and growth.

• Responsible for cross marketing local tourism properties as part of marketing strategies.

• Developed and negotiated contracts with international tour operators.

• Maintained customer database.

• Demonstrated leadership through training and management of staff resulting in improved staff

commitment and productivity.

• Prepared invoices, payroll and budget reports.

• Managed accounting systems and monthly financial reports.

Senior Cash and shipping/Receiving Manager

Chapters

September 2001 – September 2004 (3 years 1 month)

Shipping and Receiving

• Managed $300-$550K in weekly merchandise to maximize profitability of operations.

• Worked with procurement officer to improve merchandise order processing, resulting in annual

operation cost savings.

• Conducted analysis of shipping and receiving procedures and made recommendations,

contributing to improved receiving controls and reduced merchandise and cash losses.

• Shared inventory management experience with other stores to ensure consistent application of

best practices and standards.

Cash

• Responsible for ensuring accurate cash management and cash procedures

• Daily cash reconciliation and audits

• Supervision of 15-30 full and part-time staff

• Scheduling of cash staff

•Assisting in staff hiring/firing

• Dealing with customer service issues

• Recognized for exceeding customer service levels.

Education

Algonquin College – Hotel and restaurant management 1994

Trent University – Geography 1988

Technical Skills

MS Office (word, excel, access, outlook)

SAP Order Fulfillment

ACCPac

Quicken Quick Books

Level 1 First aid

Security- Enhanced



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