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Customer Service Sales

Location:
Charleston, SC
Salary:
$27,000.00
Posted:
October 18, 2014

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Resume:

Jennie K Jocson

*** ********* **. ***** *****, SC 29445 Mobile: 843-***-**** E-

mail:acge8r@r.postjobfree.com

JOB OBJECTIVE

To obtain a full time position with a company that provides a professional

work environment that encourages teamwork and growth.

HIGHLIGHTS OF QUALIFICATIONS

20+ years experience providing outstanding customer service, creating

lasting professional relationships

A motivated self-starter, able to quickly grasp new issues and attend to

details while keeping an eye on the big picture. Effective multi-tasking

with the ability to meet deadlines and meet and exceed budgeted goals.

Creative, resourceful and flexible, with the ability to adapt to changing

priorities while maintaining a positive attitude and meticulous work ethic

Knowledge of multiple HR functions, associate recruitment and retention,

payroll, and associate coaching and counseling

PROFESSIONAL EXPERIENCE

October 2013 - April 2014

Guest Service Manager

Hampton Inn Charleston Airport North Charleston, SC 29418 (843)554-

7154

Assist in all aspects of guest service

Responsible for AR and entering of AP into accounting system

Scheduling of front office and maintenance staff

Conducting departmental meetings and disciplinary actions when needed

First point of contact for guest complaints and concerns

November 2012 - May 2012

Front Office Manager

Sheraton Charleston Airport Hotel North Charleston, SC 29406

843-***-****

Assist in all aspects of guest service

Responsible for the day to day functions of the front office area and staff

Attending department meeting to ensure the highest guest satisfaction

Scheduling front office staff

Hiring staff for desk, pbx, and bell staff

Working with Sales and Banquets to assure events came off seamlessly

March 2011 - Oct 2012

Front Desk Agent

Homewood Suites by Hilton Seattle-Downtown Seattle, WA 98119 (206)281-

9393

Assists in all aspects of guest service

Interacting with guests to ensure they have the most positive guest

experience and feel "At Home"

Following all policies and procedures required by management

Assist in training all new front desk staff and night auditors

Working knowledge of all office equipment and multi-line phone system

Nov 2009 - Feb 2011

General Manager

AmericInn Lodge & Suites Valley City, ND 58072 701-***-****

Responsible for all aspects of day to day operations

Set and attained all budgeted goals including revenue, controllable

expenses and associate labor

Created a working marketing plan and made sales calls to all local

businesses

Responsible for all HR functions including payroll, staffing, and all

training

Point of contact for all guest related issues and complaints

Responsible for AP/AR, banking and maintaining a clean and professional

environment for both staff and our guests

August 2006 - July 2009

Front Office Manager

Sheraton Bellevue Hotel Bellevue, WA 98004 425-***-****

Assist in all aspects of guest service

Responsible for the day to day functions of the front office area and staff

Attending department meeting to ensure the highest guest satisfaction

Scheduling front office staff

Hiring staff for desk, pbx, and bell staff

Working with Sales and Banquets to assure events came off seamlessly

May 2000-July 2006

Front Desk Agent

Select Inn of Fargo Fargo, ND 58103 701-***-****

Assist in all aspects of guest service

Assist GM with Accounts Payable and Accounts Receivable

Manage 2 frequent stay programs for the franchise office located on site

Maintain inventory for breakfast service including all inventory and

ordering

Assist new properties to the franchise with sales calls and new account

acquisition

August 1993 - May 1994

North Dakota State University Fargo, ND 58109



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