Jennie K Jocson
*** ********* **. ***** *****, SC 29445 Mobile: 843-***-**** E-
mail:acge8r@r.postjobfree.com
JOB OBJECTIVE
To obtain a full time position with a company that provides a professional
work environment that encourages teamwork and growth.
HIGHLIGHTS OF QUALIFICATIONS
20+ years experience providing outstanding customer service, creating
lasting professional relationships
A motivated self-starter, able to quickly grasp new issues and attend to
details while keeping an eye on the big picture. Effective multi-tasking
with the ability to meet deadlines and meet and exceed budgeted goals.
Creative, resourceful and flexible, with the ability to adapt to changing
priorities while maintaining a positive attitude and meticulous work ethic
Knowledge of multiple HR functions, associate recruitment and retention,
payroll, and associate coaching and counseling
PROFESSIONAL EXPERIENCE
October 2013 - April 2014
Guest Service Manager
Hampton Inn Charleston Airport North Charleston, SC 29418 (843)554-
7154
Assist in all aspects of guest service
Responsible for AR and entering of AP into accounting system
Scheduling of front office and maintenance staff
Conducting departmental meetings and disciplinary actions when needed
First point of contact for guest complaints and concerns
November 2012 - May 2012
Front Office Manager
Sheraton Charleston Airport Hotel North Charleston, SC 29406
Assist in all aspects of guest service
Responsible for the day to day functions of the front office area and staff
Attending department meeting to ensure the highest guest satisfaction
Scheduling front office staff
Hiring staff for desk, pbx, and bell staff
Working with Sales and Banquets to assure events came off seamlessly
March 2011 - Oct 2012
Front Desk Agent
Homewood Suites by Hilton Seattle-Downtown Seattle, WA 98119 (206)281-
9393
Assists in all aspects of guest service
Interacting with guests to ensure they have the most positive guest
experience and feel "At Home"
Following all policies and procedures required by management
Assist in training all new front desk staff and night auditors
Working knowledge of all office equipment and multi-line phone system
Nov 2009 - Feb 2011
General Manager
AmericInn Lodge & Suites Valley City, ND 58072 701-***-****
Responsible for all aspects of day to day operations
Set and attained all budgeted goals including revenue, controllable
expenses and associate labor
Created a working marketing plan and made sales calls to all local
businesses
Responsible for all HR functions including payroll, staffing, and all
training
Point of contact for all guest related issues and complaints
Responsible for AP/AR, banking and maintaining a clean and professional
environment for both staff and our guests
August 2006 - July 2009
Front Office Manager
Sheraton Bellevue Hotel Bellevue, WA 98004 425-***-****
Assist in all aspects of guest service
Responsible for the day to day functions of the front office area and staff
Attending department meeting to ensure the highest guest satisfaction
Scheduling front office staff
Hiring staff for desk, pbx, and bell staff
Working with Sales and Banquets to assure events came off seamlessly
May 2000-July 2006
Front Desk Agent
Select Inn of Fargo Fargo, ND 58103 701-***-****
Assist in all aspects of guest service
Assist GM with Accounts Payable and Accounts Receivable
Manage 2 frequent stay programs for the franchise office located on site
Maintain inventory for breakfast service including all inventory and
ordering
Assist new properties to the franchise with sales calls and new account
acquisition
August 1993 - May 1994
North Dakota State University Fargo, ND 58109